Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Elsa Speak service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Elsa Speak: Easy Method
What is Elsa Speak
Overview
ELSA Speak is an AI-powered mobile and web app that helps users improve English pronunciation and speaking skills through guided lessons and speech recognition feedback.
The service is available as a free tier and several paid subscription plans purchased via the App Store, Google Play, or directly on the ELSA website.
Purpose
ELSA focuses on pronunciation, clarity, and fluency practice using short exercises and immediate automated feedback to track progress.
Users often choose ELSA to prepare for exams, improve workplace speech, or build confidence speaking English.
How to cancel Elsa Speak
Cancel if you bought on iOS (App Store)
- Open your Apple Subscriptions settings on the device or in your Apple ID account.
- Find the ELSA Speak subscription and tap Cancel Subscription.
- Note: Deleting the app or changing purchase settings does not cancel the subscription; it remains active until the end of the billing period.
- More details: ELSA cancellation FAQ (App Store).
Cancel if you bought on Android (Google Play)
- Open Google Play Store, go to Subscriptions, select ELSA Speak and choose Cancel subscription.
- Deleting the app will not cancel the subscription; access continues until the billing cycle ends.
- See the ELSA cancellation FAQ for guidance: ELSA cancellation FAQ (Google Play).
Cancel if you bought on the ELSA website (web)
- Use the ELSA customer portal: enter the email used to purchase to receive a login link.
- Open the portal and click Cancel to stop future renewals; you may also click "Manage subscription" in the receipt email.
- Details and portal instructions: Cancel web subscriptions.
What happens when you cancel
Access after cancellation
Cancelling stops future charges but your paid access remains active until the current billing period expires.
After the period ends, access to paid features is removed and your account reverts to the free tier (if available).
Renewal and billing
Auto-renewal is turned off when you cancel; you will not be billed again after the current period ends.
For in-app purchases, billing is handled by Apple or Google and shows in their billing history.
Data and account
Cancelling a subscription does not necessarily delete your account or learning data; you may retain progress under the free plan.
Contact support if you want account deletion or data removal after cancelling.
Will I get a refund?
In-app purchases (Apple App Store / Google Play)
ELSA cannot issue refunds for purchases made through the Apple App Store or Google Play.
Refund requests for those purchases must be submitted directly to Apple or Google; refunds are at their discretion.
Purchases made on the ELSA website (web)
Web purchases may be refundable if you request a refund within seven days of purchase by emailing support.
Refunds for web purchases are issued to the original payment method and typically take about 30 business days to process.
How to request a refund
- For web purchases: email support@elsanow.io within seven days and include purchase details.
- For App Store or Play Store purchases: follow the refund procedures on Apple or Google platforms and submit the request to them directly.
- See the ELSA refund policy for full details: ELSA refund policy.
Elsa Speak plans and pricing
Pricing summary
Below is a summary of plans and prices as collected from app listings and official sources. Prices shown are in EUR.
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| Monthly (standard) | €1.32 | Monthly | Basic monthly subscription |
| 3 months (standard) | €14.94 | 3‑month | Standard quarterly subscription |
| 3 months (Elsa Premium) | €19.50 | 3‑month | Premium quarterly subscription |
| 1 year (standard) | €4.92 | Annual | Standard annual subscription |
| 1 year (Elsa Pro) | €9.72 | Annual | Pro annual subscription |
| 1 year (Elsa Premium) | €58.50 | Annual | Premium annual subscription |
Notes
Prices were derived from App Store listings and converted from NGN to EUR using an approximate rate; actual billed amounts may differ by store rounding and regional pricing.
Always check the price shown at checkout on your device or the ELSA website before confirming a purchase.
Your consumer rights in Nigeria
General consumer protections
Nigerian consumer law requires clear information on automatic renewals and cancellation terms for digital services.
Hidden charges or unclear cancellation processes can be contrary to consumer protection provisions, including the Federal Competition and Consumer Protection Act.
Cooling-off and refund expectations
There is commonly a short cooling-off period (often 7 - 14 days) for distance digital purchases in Nigeria.
ELSA's seven-day refund window for web purchases aligns with typical minimum expectations under local standards.
Limitations and third-party processors
For in-app purchases processed by Apple or Google, ELSA cannot directly control refunds; Nigerians must apply to those platforms for refunds.
This limits recourse through the ELSA provider and may require following Apple/Google procedures instead of local channels.
Customer experiences
Positive feedback
Many users report noticeable improvement in pronunciation, clarity, and speech habits over a few months of use.
Features such as tongue-twister lessons and targeted pronunciation exercises are often highlighted positively.
Negative feedback
Some users report being charged before a free trial ended or receiving unexpected yearly charges without clear notice.
There are reports of app crashes, lost progress, voice-recognition errors, and a limited free tier reducing motivation for some users.
Balanced takeaway
Overall, ELSA is frequently praised for learning outcomes but criticized for billing clarity and occasional technical issues.
If you value clear billing and trial controls, document purchases and follow cancellation steps carefully to avoid surprises.
Documentation checklist
What to gather before contacting support
- Receipt or order confirmation email with "Manage subscription" link if available.
- Purchase-associated email address used for the ELSA account or customer portal.
- Transaction ID or subscription ID from Apple/Google receipts if purchased in-app.
- Screenshots of billing charges, subscription pages, and any cancellation attempts.
Where to find these items
- App Store / Google Play purchase history in your account settings for in-app buys.
- Inbox search for emails from ELSA or receipt emails containing management links.
- Customer portal access via the ELSA web cancellation link for web purchases.
Common mistakes
Deleting the app thinking it cancels the subscription
Example: A user deletes the ELSA app but remains charged because the subscription is managed by Apple or Google.
Always cancel via your App Store or Play Store subscriptions panel rather than deleting the app.
Assuming free trials auto-cancel
Example: Users report being charged after a free trial because they did not manually cancel before the trial ended.
Mark the trial end date and cancel in the store or portal if you do not want to continue.
Not keeping purchase records
Example: Without receipts or screenshots, it is harder to request refunds or prove billing errors to support.
Keep all confirmation emails and take screenshots of subscription settings and charges.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund rules by purchase method to help you choose the correct route quickly.
| Purchase method | How to cancel | Refund available? |
|---|---|---|
| App Store (iOS) | Cancel via Apple Subscriptions settings. | No - request refund from Apple (ELSA cannot refund). |
| Google Play (Android) | Cancel via Google Play Store subscriptions. | No - request refund from Google (ELSA cannot refund). |
| ELSA website (Web) | Use customer portal or "Manage subscription" in receipt email to cancel. | Yes - request within 7 days to support@elsanow.io. |
How to choose the right action
If you purchased in-app, start with your device store settings and store support for refunds.
If you purchased on the web, use the ELSA portal and email support promptly for refund requests within seven days.
After cancelling
What to monitor
Check your email for a cancellation confirmation and monitor your next bank or card statement to ensure no further charges occur.
Keep screenshots of the cancellation confirmation and any replies from support for future reference.
Further actions and helpful links
- ELSA cancellation FAQ: How to cancel ELSA subscriptions
- ELSA refund policy and web cancellation help: Refund policy
- Email support for web refunds or account questions: support@elsanow.io
Address
Mailing address
ELSA Speak (business contact): 1207 Delaware Ave #3847, Wilmington, DE 19806, USA.
Notes
This address is listed in public business directories and the ELSA contact page; use email support for subscription and refund matters.
For jurisdictional or legal questions in Nigeria, consider contacting local consumer protection authorities regarding unresolved disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
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