Serviço de cancelamento N.º 1 em Brazil
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Enotes.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancel Enotes: Easy Method
What is Enotes
Overview
Enotes is an online study guide service that provides literary analysis, summaries, lesson plans, and homework help for students and teachers.
Primary uses
Users subscribe to access premium content such as detailed study guides and literature resources. Enotes offers both free and paid tiers with additional material behind a subscription.
How to cancel Enotes
Cancel via iOS App Store (Apple)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select the Enote (Enotes) subscription and tap Cancel Subscription.
- Alternate on Mac: open the App Store → click your name → Account Settings → Subscriptions → Manage → edit Enote → Cancel Subscription.
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Find Enote (Enotes) and choose Cancel subscription.
- Note: Enotes does not document an Android flow explicitly; follow standard Google Play subscription management steps.
Cancel via Web (enotes.com account)
- Log into your Enotes account on the website.
- Go to Manage Subscription or Account settings.
- Click Cancel, confirm by selecting "No, please cancel", and wait for the confirmation email.
What happens when you cancel
Access after cancellation
Cancelling stops automatic renewal but does not immediately remove access. You keep premium access until the end of your paid billing period.
Billing and renewal
After the current paid period ends, your subscription will not renew and your account will revert to the free version if applicable.
Data and account status
Content you accessed remains subject to Enotes' terms. Your account and any saved settings generally remain, but premium-only features will be disabled after the period ends.
Will I get a refund?
Standard refund policy
Refunds are considered on a case-by-case basis if requested within 30 days of the transaction. Enotes evaluates refund requests individually.
Common exceptions and denials
- No refunds where a user forgets to cancel a free trial or subscription before renewal.
- No refunds if the user did not find needed material or has already downloaded content.
- No refunds for misuse of free trials (for example cancelling and immediately resubscribing to repeat a trial).
How to request a refund
Contact Enotes customer support by email or via the account help center with your transaction details within 30 days.
If you purchased through Apple or Google, you may also need to request refunds via their platforms and follow their refund procedures.
Enotes plans and pricing
Overview of listed prices
Enotes lists global pricing in euros; local store prices in Nigeria may differ based on app store conversion and local taxes.
Plans available
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium | €9.99 | Monthly | Full access to Premium content |
| Annual Premium | €99.99 | Annual | Full Premium access with ~17% discount (2 months free) |
Your consumer rights in Nigeria
Legal protections under Nigerian law
Under the Federal Competition and Consumer Protection Act (FCCPA) 2018, consumers have enforceable rights including cancellation of orders, return of defective goods, and redress for unsatisfactory services.
Limits on "no refund" policies
"No refund" clauses can be void where services are deficient, misrepresented, or not delivered. Nigerian courts have struck down blanket no-refund policies in similar consumer cases.
How to seek redress
- File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) via their website.
- Pursue remedies through industry regulators or civil courts if necessary.
- Keep records of communications and transactions to support your complaint.
Customer experiences
Positive feedback
Many users report fast and responsive customer service and helpful, well-organized study guides that support literary analysis and schoolwork.
Negative feedback
Some reviewers express dissatisfaction with perceived value for money and quality of content. Others complain about automated or bot-like responses from support rather than human interaction.
Balanced takeaway
- Support responsiveness can be good but experiences vary by user.
- Evaluate whether the available premium content matches your study needs before subscribing.
Documentation checklist
What to prepare before contacting support
- Account email and username used to subscribe.
- Transaction details: date, amount, payment method, and receipt or invoice.
- Confirmation emails showing subscription start and renewal (if any).
Evidence for refund or complaint
- Screenshots of billing statements or App Store/Google Play purchase receipts.
- Copies of your cancellation attempts and any customer support correspondence.
- Notes about the issue: missing content, misrepresentation, or service defects.
Common mistakes
Failing to cancel the correct subscription
Example: Cancelling the Enotes app on a phone but not cancelling the subscription through the App Store or Google Play leads to continued charges.
Always cancel subscriptions from the platform where the payment was processed (Apple/Google/Web).
Missing refund windows and poor documentation
Example: Waiting beyond 30 days to request a refund or lacking receipts reduces the chance of a successful refund.
Keep transaction emails and request refunds promptly with clear evidence.
Comparative recap
At-a-glance comparison
| Method | Where to manage | Refund likelihood |
|---|---|---|
| iOS App Store | Apple Subscriptions (Settings or App Store) | Possible via Enotes review or Apple refund request; case-by-case within 30 days |
| Google Play | Google Play Subscriptions | Possible via Enotes review or Google Play refund request; case-by-case within 30 days |
| Web account | enotes.com → Manage Subscription | Considered case-by-case within 30 days; exceptions commonly denied |
After cancelling
What to expect immediately
Look for a cancellation confirmation email from Enotes or the app store used for purchase. Keep that email as proof of cancellation.
Useful links and next steps
- Enotes homepage
- Manage subscriptions on Apple
- Manage subscriptions on Google Play
- Federal Competition and Consumer Protection Commission (FCCPC)
Address
Company headquarters
eNotes.com, Inc.
1605 Boylston Ave., Suite 301, Seattle, Washington 98122, United States
Notes on local contact
No Nigeria-specific postal address was found. Use the website contact form or support email for account and billing issues.
FAQ
Aviso importante sobre os limites do serviço
Num espírito de transparência e prevenção, é essencial relembrar os limites inerentes a qualquer serviço de envio desmaterializado, mesmo quando é datado, rastreado e certificado. As garantias incidem sobre o envio e a prova técnica, mas nunca sobre o comportamento, a diligência ou as decisões do destinatário.
Atenção, Postclic não pode:
- garantir que o destinatário receba, abra ou tome conhecimento do seu correio eletrónico.
- garantir que o destinatário trate, aceite ou execute o seu pedido.
- garantir a exatidão ou a integralidade do conteúdo redigido pelo utilizador.
- garantir a validade de um endereço errado ou não atualizado.
- impedir uma contestação do destinatário sobre o alcance jurídico do correio.