Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fluentu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel FluentU: Easy Method
What is Fluentu
Overview
FluentU is an online language-learning service that uses real-world videos, interactive captions, flashcards and quizzes to teach languages.
It offers subscriptions with full access to videos, personalized quizzes and spaced repetition learning tools across multiple languages.
Core features
Key features include video-based lessons, vocabulary lists, example sentences and review systems designed to reinforce learning over time.
Access is available via iOS and Android apps and direct web sign-in, with subscriptions billed through platform stores or directly on the FluentU website.
How to cancel Fluentu
Cancel via App Store (iOS)
- Open Settings on your iPhone/iPad, tap your Apple ID, then Subscriptions.
- Find FluentU, choose Cancel Subscription and confirm; auto-renew must be turned off at least 24 hours before the end of the current period.
- FluentU cannot cancel App Store subscriptions for you; Apple handles changes and refunds for iOS purchases. See the app listing: FluentU on the App Store.
Cancel via Google Play (Android)
- Open the Google Play Store app, tap your Profile, then Payments & subscriptions → Subscriptions.
- Select FluentU and tap Cancel subscription; follow on-screen prompts to confirm cancellation.
- FluentU cannot cancel Google Play subscriptions for you; Google manages refunds and subscription changes. See a how-to guide: Cancel FluentU on Lingolic.
Cancel via the FluentU website
- Sign in at the FluentU website, click the Settings (gear) icon, then open the Subscription tab.
- Choose Downgrade to Free to stop renewals; cancellation ends at the period end and you retain access until then.
- If you purchased directly on the web, FluentU can process cancellations on the site and handle eligible web refunds per their policy.
Email support option
- If you cannot access your account, email support@fluentu.com asking for cancellation help and include your account email and transaction details.
- For iOS/Android in-app purchases, support will direct you to Apple or Google since those platforms control billing and refunds.
What happens when you cancel
Access after cancellation
When you cancel, your paid access continues until the end of your current billing period.
After that date your account is downgraded to the free tier and you lose premium features and content access granted by the subscription.
Billing and auto-renewal
Cancellation prevents future auto-renewal; it does not usually trigger an immediate refund unless you qualify under a refund policy.
App-store purchases are controlled by Apple/Google and follow those stores' billing rules for renewals and refunds.
Account and data
Your account and learning data generally remain available under the free plan unless you request account deletion.
Contact support if you want your account removed or have questions about stored data and privacy.
Will I get a refund?
App Store (iOS) and Google Play (Android)
Refunds for in-app purchases are handled by Apple or Google, not FluentU.
Request a refund through Apple or Google Play support; FluentU cannot reverse App Store refunds. See guidance: FluentU refund help.
Web purchases and payment policy
- Web purchases (paid directly via FluentU/Stripe) are eligible for refunds in certain cases; FluentU states web refunds can be requested within 30 days via support chat.
- FluentU Payment Policy also mentions a 20-day money-back guarantee - email support@fluentu.com within 20 days of charge to request a full refund per that policy.
Exceptions and how to request
- If you purchased on the web, start with FluentU support chat or email support@fluentu.com and provide order date and transaction details.
- If the charge is unauthorized or you cannot cancel, consider disputing the charge with your card provider and escalate to consumer authorities if needed.
Fluentu plans and pricing
Plan overview
FluentU lists subscription pricing in US dollars on its website and app stores. Below are commonly referenced plan options and approximate US prices.
Pricing notes
Exact prices can vary by platform, country and current exchange rates. Use your App Store/Google Play or FluentU web checkout to see the final, local price.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly | approximately $29.99 | Monthly | Full access to all languages, videos, flashcards, personalized quizzes, spaced repetition |
| Annual | approximately $143.99 per year | Yearly | Same features, billed annually |
Your consumer rights in Nigeria
Cooling-off and refund rights
Under Nigerian consumer protection and e-commerce principles, buyers generally have rights to cooling-off and refunds where a seller offers a refund policy.
FluentU’s stated 20-day guarantee and web 30-day refund window support these rights; act promptly within those windows to request refunds.
Escalation and dispute options
- If a provider will not honor a valid refund, you can contact your card issuer for a chargeback request with supporting documents.
- You may also file a complaint with Nigeria’s Consumer Protection Council or other relevant consumer authorities if you suspect unfair billing or unresolved disputes.
Customer experiences
Positive feedback
Some users praise FluentU support staff as professional, responsive and helpful in resolving issues such as glitches and refunds.
Trustpilot reviewers report positive interactions where agents explained problems clearly and helped with refunds or account issues.
Negative feedback
Other reports criticize perceived high cost, buggy behavior, difficulty cancelling and problems obtaining refunds after trial periods.
Public complaints on sites like PissedConsumer and Reddit describe cases of continued charges after cancellation and mixed refund outcomes.
Documentation checklist
For cancelling
- Account email and username used with FluentU.
- Subscription method (App Store, Google Play or Web) and purchase date.
- Screenshots showing subscription status or the Settings → Subscription screen if possible.
For refund disputes
- Receipt or transaction ID from FluentU or the app store.
- Bank or card statement lines showing the charge.
- Any correspondence with FluentU support (emails or chat transcripts).
Common mistakes
Timing and platform confusion
A common mistake is cancelling the wrong place - deleting the app does not cancel an App Store or Google Play subscription.
For iOS, auto-renew must be switched off at least 24 hours before the billing period ends; failing to do so can result in an unexpected renewal charge.
Missing documentation and assumptions
Users sometimes assume FluentU can cancel in-app subscriptions or issue App Store refunds; this assumption leads to delays when support directs them to Apple/Google.
Not retaining receipts or transaction IDs makes refunds and chargeback requests harder to substantiate.
Comparative recap
Quick compare
The table below summarizes cancellation and refund responsibility by purchase method to help you decide the correct steps to take.
Notes
Always check the platform where you purchased first: that platform usually controls billing and refunds for in-app purchases.
| Method | How to cancel | Refund handled by | Can FluentU cancel for you? | Key timing/notes |
|---|---|---|---|---|
| App Store (iOS) | Apple ID → Subscriptions → FluentU → Cancel | Apple | No | Turn off auto-renew ≥24 hours before period end; requests go through Apple: App Store |
| Google Play (Android) | Google Play → Profile → Payments & subscriptions → Subscriptions → FluentU → Cancel | Google Play | No | Google manages refunds and cancellations; FluentU will direct you to Google for in-app purchases. |
| Web (FluentU site) | Sign in → Settings (gear) → Subscription tab → Downgrade to Free | FluentU (Stripe for web payments) | Yes (for web purchases) | Cancellation ends at period end; web refunds may be requested via support chat or email - see policy: Payment Policy |
After cancelling
Check statements and confirmations
After you cancel, check your email for confirmation and review your bank or card statements over the next billing cycle to ensure no further charges occur.
If you see unexpected charges, gather documentation and contact FluentU support or your payment provider promptly.
Helpful links and next steps
- FluentU support article on refunds: Request a refund
- FluentU Payment Policy: Payment Policy
- How to cancel (third-party guide): Lingolic cancellation guide
Address
Support contact
Primary support contact is email: support@fluentu.com. Use this for web refunds, account help and billing questions.
Physical address
No specific physical mailing address for Nigeria was available from FluentU’s public resources.
If you require formal escalation, use your card issuer for chargebacks or contact Nigeria’s consumer protection agency with the documentation checklist above.
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FAQ
Important warning regarding service limitations
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