Cancel MONDLY online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mondly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mondly: Easy Method
What is Mondly
Overview
Mondly is a language-learning app and web service that offers lessons, exercises, and conversational practice for many languages. It is developed by ATI Studios and is available on iOS, Android, and via web browsers.
Who uses it
Individuals use Mondly for self-directed language study, short daily practice, or structured learning with premium features. Businesses and educational users may use enterprise or classroom offerings where available.
How to cancel Mondly
Cancel via Apple App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your name.
- Tap "Subscriptions", find "Mondly" and tap it, then choose "Cancel Subscription".
- Confirm the cancellation when prompted; you will keep access until the current billing period ends.
Cancel via Google Play Store (Android)
- Open the Google Play Store app and tap your profile icon, then "Payments & subscriptions".
- Tap "Subscriptions", select "Mondly", and tap "Cancel subscription".
- Follow on-screen instructions and confirm; access remains until period expiry.
Cancel a subscription bought directly on Mondly web
- Sign in at the Mondly website (https://www.mondly.com).
- Go to your account or billing page, find subscription settings, and choose "Cancel subscription".
- If you cannot cancel online, contact Mondly support for assistance.
Cancel via in-app or third-party platforms
- If your purchase was handled by a third party (telecom bundle, promo partner), follow that partner’s cancellation process.
- Keep receipts or confirmation emails to prove the platform where the purchase originated.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to premium features until the end of the paid billing period. After that period ends, your account reverts to the free tier.
Subscription renewal
Cancellation prevents future automatic renewals, but it does not usually produce an immediate refund. Verify the exact end date in your account or subscription settings.
Data and account information
Your account data (progress, settings, and profile) generally remains available on Mondly unless you explicitly request account deletion.
You can request deletion through Mondly support if you want your personal data removed under applicable privacy rules.
Will I get a refund?
General refund rules
Refund eligibility depends on how you purchased Mondly and the policies of that platform (Apple, Google, or Mondly web). Platform stores often handle refunds and have their own review processes.
Exceptions and special cases
- If you bought through Apple, request a refund via Apple's Report a Problem page or support.
- If you bought through Google Play, request a refund through Google Play support within the allowed timeframe.
- If you bought directly from Mondly, contact Mondly support explaining the reason and providing order details.
Timing and proof
Provide order numbers, receipts, and dates to improve the chance of a positive outcome. Refunds are not guaranteed and are subject to platform or Mondly review.
Mondly plans and pricing
Pricing overview
App store prices for Mondly in Nigeria are displayed in Nigerian Naira (NGN). Exact EUR equivalents are not published for Nigeria by public sources.
How to confirm the price
Open the App Store or Google Play on your device and check the subscription page for the NGN price shown to your account. If you provide that NGN amount, it can be converted to EUR.
| Plan | Price in Nigeria (NGN) | Billing period | Notes |
|---|---|---|---|
| Free | Varies | - | Limited access to lessons and features |
| Premium (Individual) | Varies | Monthly / Yearly / Lifetime | Price shown in NGN on app stores |
| Premium+ / Family / Business | Varies | Yearly / Custom | Options vary by platform and promotion |
Your consumer rights in Nigeria
Right to accurate information
Under Nigerian consumer protection principles, you are entitled to clear information about pricing, billing, and cancellation terms. Check receipts and store pages for details.
Right to seek redress
If you believe a charge is unfair or a refund is warranted and you cannot resolve it with Mondly or the store, you can contact the Federal Competition and Consumer Protection Commission (FCCPC).
Time limits and platform rules
Be aware that platform-specific timeframes (Apple/Google) for refunds or disputes may apply. Start any dispute promptly and keep documentation.
Customer experiences
Positive experiences
Many users praise Mondly for an easy-to-use interface, bite-sized lessons, and useful voice recognition features. Quick cancellations via app store subscriptions are commonly reported.
Negative or mixed experiences
Some users report difficulties obtaining refunds, especially when purchases were made through stores with strict refund rules. Confusion can arise about where a subscription was purchased.
Key takeaways from feedback
- Always check which store handled the purchase before requesting cancellation or refund.
- Keep proof of purchase and screenshots of subscription pages to support your request.
Documentation checklist
Documents to gather before cancelling
- Order confirmation email or receipt showing purchase date and transaction ID.
- Screenshot of the subscription entry in App Store / Google Play / Mondly account.
Information to include in support requests
- Your Mondly account email or username.
- Platform used to purchase (Apple ID, Google account, or Mondly web).
- A clear statement of what you want (cancel subscription, refund, or data deletion).
Common mistakes
Canceling the wrong subscription
Users sometimes try to cancel through the Mondly app but the purchase was handled by Apple or Google. This delays cancellation or refunds.
Missing proof of purchase
Not saving receipts or transaction IDs can slow down support responses. Always keep the confirmation email or a screenshot immediately after purchase.
Assuming immediate refund
Expecting an instant refund is a common error. Most platforms review refund requests and may deny them based on their policies; cancellations prevent future billing but do not guarantee refunds.
Comparative recap
Quick comparison of cancellation routes
At-a-glance summary
| Aspect | Apple App Store (iOS) | Google Play Store (Android) | Mondly Web (Direct) |
|---|---|---|---|
| How to cancel | Subscriptions in iOS Settings → Subscriptions | Play Store → Payments & subscriptions → Subscriptions | Sign in to Mondly account → Billing/subscription settings |
| Refunds | Request via Apple; Apple reviews requests | Request via Google Play support; subject to Google policy | Contact Mondly support; refunds evaluated case-by-case |
| Access after cancel | Access until end of paid period | Access until end of paid period | Access until end of paid period unless otherwise stated |
| Support contact | Apple Support | Google Play Support | Mondly Help/Support |
After cancelling
What to do immediately after cancellation
Save confirmation of cancellation (screenshot or email). Note the end date of access and monitor your bank or card statements for future charges.
Where to get help
- Mondly Help Center - contact forms and FAQs.
- Apple billing & subscriptions - request refunds or view subscriptions.
- Google Play subscriptions & refunds - manage and dispute purchases.
- Federal Competition and Consumer Protection Commission (FCCPC) - consumer rights in Nigeria.
Address
Registered office
ATI Studios / Mondly headquarters:
50A Griviței Avenue Building 15, Entrance C, 1st Floor, Apt. 1 Brășov County, Brasov, Romania
Contacting the company
For billing or account issues, use the Mondly Help Center or the support/contact form on the Mondly website.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.