Cancel SUPERPROF online
Uppsägningstjänst Nr 1 i Sweden
4.9Calculated on 5.6K reviews
Hej,
Jag meddelar er härmed om mitt beslut att avsluta kontraktet avseende tjänsten Superprof.
Detta meddelande utgör en fast, tydlig och otvetydig vilja att säga upp kontraktet, med verkan vid första möjliga tidpunkt eller i enlighet med gällande avtalsperiod.
Jag ber er att vidta alla nödvändiga åtgärder för att:
– upphöra med all fakturering från och med det faktiska uppsägningsdatumet;
– bekräfta skriftligen att denna begäran har tagits emot;
– och, i förekommande fall, skicka mig den slutliga räkningen eller bekräftelsen på saldot.
Denna uppsägning skickas till er via certifierad e-post. Sändningen, tidsstämplingen och innehållets integritet är fastställda, vilket gör det till en giltig handling som uppfyller kraven på elektroniskt bevis. Ni har därför alla nödvändiga element för att behandla denna uppsägning på ett korrekt sätt, i enlighet med tillämpliga principer för skriftligt meddelande och avtalsfrihet.
I enlighet med reglerna om skydd av personuppgifter begär jag också att ni:
– raderar alla mina uppgifter som inte är nödvändiga för era juridiska eller redovisningsmässiga skyldigheter;
– stänger alla tillhörande personliga konton;
– och bekräftar den faktiska raderingen av uppgifter enligt tillämpliga rättigheter avseende integritetsskydd.
Jag behåller en fullständig kopia av detta meddelande samt bevis på sändning.
Cancel Superprof: Easy Method
What is Superprof
Service overview
Superprof is an online tutoring marketplace that connects students and private tutors for in-person or online lessons.
The platform lets tutors set their own schedules, prices and cancellation policies while students book lessons and pay through the site.
How it operates in Nigeria
Superprof Nigeria uses the global Superprof platform and Help Center rules; local specifics are set by tutors or site-wide policies published online.
Payments, lesson scheduling and refunds are managed through the Superprof website interface described in their Help Center.
How to cancel Superprof
Cancel a scheduled lesson via web
- Go to "My Messages" or open the lesson page on the Superprof website.
- Click the scheduled lesson (three dots) and choose "cancel lesson".
- Before confirming, the refund amount will be displayed - confirm to complete cancellation.
Timing and policy context
- If you cancel more than 24 hours before the lesson time you will be fully refunded.
- If you cancel within 24 hours the tutor’s chosen cancellation policy applies (0%, 50% or 100% refund).
What happens when you cancel
Access and bookings
When you cancel a scheduled lesson the booking is removed and the tutor is notified through the platform.
Any future scheduled lessons remain active unless you cancel them individually or the tutor cancels.
Renewals and data
Cancelling a lesson does not automatically close your Superprof account or change any active subscriptions you hold.
Messages and past lesson records remain in your account unless you request deletion under Superprof’s policies.
Will I get a refund?
Main refund rule
If you cancel more than 24 hours before the lesson you are entitled to a full refund.
Superprof states refunds appear in your bank account within 3 to 5 working days after processing.
Exceptions and tutor policies
- If you cancel less than 24 hours before the lesson the tutor’s chosen cancellation policy applies: 0%, 50% or 100% refund.
- Superprof’s Help Center does not set an explicit 14‑day cooling-off rule for Nigeria in its published pages.
Superprof plans and pricing
Plans overview
Pricing on Superprof varies because tutors set their own lesson rates and some regions offer paid passes or subscriptions like "Student Pass" or "Pro Pass".
The Help Center does not list a single universal price for lessons or passes specific to Nigeria.
Table of plans (high-level)
| Plan / Item | Description | Price (Nigeria) | Refund policy |
|---|---|---|---|
| Single lesson | Lesson booked with an individual tutor; price set by tutor. | Varies | Full refund if cancelled >24h; otherwise tutor policy applies |
| Student Pass / Subscription | Site or feature subscription offered in some markets (availability varies). | Varies | Not clearly specified in Help Center for Nigeria; refunds depend on terms and exceptional cases |
Your consumer rights in Nigeria
Local consumer protections
Nigerian consumer protection law generally grants rights against unfair commercial practices and requires clear contract terms.
Where applicable, statutory rights may complement platform policies, but specifics depend on local law and case facts.
How this relates to Superprof
- Superprof’s published Help Center does not expressly confirm a 14‑day cooling-off right for Nigeria.
- If you believe local consumer law gives you additional rights, consider seeking local legal advice or contacting consumer protection authorities.
Customer experiences
Positive feedback
Many tutors on Trustpilot (Nigeria) report that Superprof is user-friendly and useful for finding freelance clients.
Reviewers praise notification features, international reach and flexibility to negotiate with students.
Negative feedback
Some users on Trustpilot and Reddit report problems with customer service, recurring charges and difficulties obtaining refunds for passes.
Complaints include unanswered emails, trouble cancelling subscriptions like "pro pass", and disputes about refunds or no-shows.
Documentation checklist
What to prepare before contacting support
- Lesson booking reference and date/time of the lesson.
- Messages exchanged with the tutor (screenshots if available).
- Payment receipt or bank/card transaction showing the charge.
Additional helpful evidence
- Screenshots of the cancellation screen showing the displayed refund amount.
- Subscription or pass purchase confirmation if the issue concerns recurring charges.
- Any email correspondence with Superprof support and timestamps.
Common mistakes
Timing misunderstandings
Users often assume any cancellation yields an automatic refund - but full refunds apply only when cancelled more than 24 hours before the lesson.
Example: cancelling 12 hours before a lesson may trigger the tutor’s no-refund or partial-refund rule.
Subscription confusion
Some customers confuse lesson refunds with subscription/pass refunds; Superprof’s Help Center specifies lesson refunds but is less explicit about unused passes in Nigeria.
Example: failing to cancel a recurring pass through the correct account settings can lead to unexpected charges.
Comparative recap
Quick comparison points
This table compares key cancellation/refund features for Superprof (Nigeria) with a generic marketplace standard.
Use it to spot differences and know where to check the platform terms.
Table summary
| Feature | Superprof (Nigeria) | Typical online tutoring marketplace |
|---|---|---|
| Cancellation window for full refund | More than 24 hours before lesson | Often 24 - 48 hours, platform dependent |
| Refund processing time | 3 - 5 working days to appear in bank account | Varies; commonly 3 - 14 days |
| Subscription/pass refund policy | Not clearly specified for Nigeria; case-by-case | Varies; some platforms offer prorated refunds or strict no-refund rules |
| Ease of cancel via web | Direct via "My Messages" or lesson page (three dots → cancel) | Varies; many platforms offer similar in-account cancellation |
After cancelling
Check your refund and records
Watch your bank account for the refund within 3 - 5 working days after cancellation is processed.
Keep screenshots and confirmation messages until the refund appears.
When to contact support and where to read more
- For cancellation policy details: Superprof student cancellation policy.
- For step-by-step cancellation via web: How to cancel an already scheduled lesson.
- For general terms and tutor availability issues: Superprof terms and general terms of use.
Address
Corporate address
Superprof (registered address): 42-44 rue Alexandre Dumas, 75011, Paris, France.
Support channels
Use the Help Center links above to raise support requests; include the documentation checklist items for faster handling.
For consumer disputes consider seeking local consumer protection advice if you cannot resolve a refund or charge issue through Superprof support.
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FAQ
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