Cancel Eros Now: Easy Method

What is Eros Now

Service overview

Eros Now is a streaming service offering films, TV shows and music content, with a focus on Indian and multilingual titles. The service is available via web, Android and iOS apps and through third‑party billing channels.

How it is billed

Subscriptions can be charged directly by Eros Now (web) or via third parties such as Apple iTunes and Google Play. Billing method affects how you manage and cancel your subscription.

How to cancel Eros Now

Cancel via web (direct subscription)

• Sign in at erosnow.com.
• Go to Account Settings > Subscriptions.
• Select the active subscription and choose Cancel. The cancellation takes effect at the end of your current billing period.
• There is no fee to cancel on the web; no refund for the unused portion of the billing period.

Cancel on iOS (App Store / iTunes)

• Open your iPhone/iPad Settings or the App Store and tap your Apple ID > Subscriptions.
• Find the Eros Now subscription and choose Cancel Subscription.
• Note: subscriptions billed through iTunes renew automatically unless cancelled at least 24 hours before the period ends.

Cancel on Android (Google Play)

• Open the Google Play Store app and tap your profile > Payments & subscriptions > Subscriptions.
• Select Eros Now and tap Cancel subscription.
• Uninstalling the app does not cancel the subscription; you must cancel in Google Play to stop renewals.

What happens when you cancel

Access after cancellation

After you cancel, you will retain access to Eros Now for the remainder of the paid billing period. The service continues until that period ends.

Automatic renewal and stopping charges

Cancelling prevents future automatic renewals. The subscription will not renew at the next billing date once cancellation is processed.

Account and data

Cancellation typically does not delete your Eros Now account or viewing history. If you re‑subscribe later, your account data may still be available.

Will I get a refund?

General refund policy

Eros Now does not provide refunds or credits for the remainder of a billing cycle after cancellation. Service remains active until the period ends; cancellation does not trigger a prorated refund.

iTunes and mobile carrier payments

If you paid via iTunes or a mobile carrier, Eros Now states it does not support refunds for such payments. Refunds for those channels must be handled by Apple or the carrier, subject to their rules.

Exceptions and statutory rights

• Terms state no refunds for partial‑month memberships or unwatched content.
• Your statutory consumer rights under local law (for example cooling‑off) are not affected; exceptions may apply under Nigerian consumer protection law.

Eros Now plans and pricing

Available plans (iOS Nigeria)

Notes on pricing

Prices above are sourced from the Nigeria App Store (iOS) and converted to Euros. Actual local currency charges and taxes may vary by store and billing method.

Your consumer rights in Nigeria

Statutory protections

Consumers in Nigeria are protected by laws such as the Federal Competition and Consumer Protection Act (FCCPA). These laws preserve rights against unfair business practices and require clear contract terms.

Cooling‑off and refunds

Eros Now's terms state no refunds for partial periods, but statutory rights under Nigerian law can apply where a cooling‑off period or other consumer remedy exists.

How to seek remedies

• Raise the issue with Eros Now customer support first, providing proof of purchase.
• If unresolved, you can contact the Federal Competition and Consumer Protection Commission (FCCPC) for guidance.

Customer experiences

Positive feedback

• Users praise a large selection of films, including classic and multilingual content.
• Many find the content variety and value attractive at low monthly prices.

Negative feedback

• Some customers report difficulty cancelling and unexpected enrolment into longer plans.
• There are complaints about customer service responsiveness and billing issues.
• App performance issues such as slow loading, buffering, subtitle glitches and limited casting have been reported.

Documentation checklist

What to prepare before contacting support

• Account email or username used for Eros Now.
• Transaction receipts, order ID or payment confirmation from your bank/store.
• Screenshots of subscription status, billing page, and any error messages.

Additional helpful details

• Platform used to subscribe (Web, iOS App Store, Google Play, or carrier).
• Date of the last charge and the last four digits of the card or payment method.

Common mistakes

Assuming uninstall cancels subscription

Uninstalling the app does not stop billing. Users often uninstall and expect charges to stop; you must cancel the subscription in the billing store (Google Play or Apple) or via account settings on the web.

Missing platform‑specific rules

iTunes subscriptions renew automatically unless cancelled at least 24 hours before the period ends. Failing to cancel within this window can result in an unexpected renewal charge.

Not keeping proof of payment

Contacting support without a receipt, transaction ID or screenshot can delay resolution of billing disputes. Keep proof for faster handling.

Comparative recap

At‑a‑glance comparison

Quick takeaway

Where you subscribed determines how you cancel and whether refunds are possible. Always cancel in the same channel you used to subscribe.

After cancelling

What to check immediately

• Confirm cancellation email or on‑screen confirmation from Eros Now or the app store.
• Verify that future automatic charges have been stopped on your payment method.

Helpful links and next steps

• Eros Now account and support: https://erosnow.com
• Apple support for subscriptions: Manage subscriptions on Apple
• Google Play subscriptions help: Manage subscriptions on Google Play
• Nigeria consumer authority: Federal Competition & Consumer Protection Commission (FCCPC)

Address

Registered corporate address

Eros International Media Ltd: 201, Kailash Plaza, Plot A‑12, Opp. Laxmi Industrial Estate, Off Andheri Link Road, Andheri (West), Mumbai, Maharashtra, India - 400053.

Contact for formal correspondence

Use the address above for formal notices or legal correspondence. For billing and subscription help, use the online support links listed in the "After cancelling" section.