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Cancellation service #1 in New Zealand
Cancel Eros Now: Easy Method
What is Eros Now
Service overview
Eros Now is a digital streaming service focused on Indian films, TV and music content. The service is operated by Eros Digital FZE and provides subscription access to its library via web and mobile apps.
Availability note
Availability in New Zealand is limited: there is no clear local pricing and some users report geo-restrictions. Access and billing options vary by platform and region.
How to cancel Eros Now
Cancel via web
- Go to erosnow.com and log in with your account credentials.
- Open Account Settings → Subscriptions → Cancel Subscription.
- Follow on-screen prompts to confirm cancellation; cancellation is free and ends at the end of the billing cycle.
Cancel via mobile app stores
- iOS (App Store): Manage your subscription in your iTunes/App Store account. Cancel at least 24 hours before the end of the current period.
- Android (Google Play): Open your Google Play account > Subscriptions and cancel the Eros Now subscription. Uninstalling the app does not stop charges.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the paid billing cycle. You retain streaming access until that date.
Account and data
Your account typically remains with saved preferences and viewing history unless you request deletion. Check Account Settings or contact support if you want personal data removed.
Will I get a refund?
Standard refund policy
Eros Now’s stated policy is that refunds are not provided for unused portions of a billing cycle when cancelling.
Exceptions and platform rules
- Payments via iTunes or a mobile phone carrier are not supported for refunds by Eros Now; you must follow those providers' refund processes.
- App Store subscriptions: you must cancel at least 24 hours before renewal; App Store rules govern refunds and timing.
Terms and changes
The Terms of Use reinforce that there are no credits or refunds for partial-month use or unwatched content. The company may change features or content and continued access is not guaranteed by membership.
Eros Now plans and pricing
Pricing availability
No clear New Zealand pricing was found in public materials. Eros Now lists prices in other currencies (USD, EUR, INR) but not NZD.
Current summary
| Plan | Price | Notes |
|---|---|---|
| Standard subscription | Varies | No confirmed NZ$ pricing available |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer law provides protections for digital goods and services in certain situations, such as faulty or misdescribed services.
These statutory rights may still apply even when a provider’s terms state no refunds.
How it applies to Eros Now
- Eros Now’s published terms do not reference New Zealand-specific rights and state no refunds for partial periods.
- If the service is faulty or significantly different from its description, you may have remedies under New Zealand law despite the no-refund policy.
Customer experiences
Positive and neutral notes
There are few credible positive reviews from New Zealand users; documentation and local usage appear limited.
When accessible, users report the library and streaming quality are similar to other region-specific services.
Negative reports
- Some New Zealand users report geo-restrictions prevent access without a VPN.
- Complaints about other companies using "Eros" in their name (unrelated brands) note poor customer service and refund issues; these are not necessarily about Eros Now streaming.
Documentation checklist
What to gather before contacting support
- Account email and username used for Eros Now.
- Transaction or invoice ID for the subscription payment (if available).
- Payment method details (credit card, App Store, Google Play or carrier billing).
Helpful supporting items
- Screenshots of your subscription status or cancellation attempts.
- Device type, operating system and app version if using mobile apps.
Common mistakes
Uninstalling the app
Many users assume deleting the Eros Now app cancels the subscription. Uninstalling does not stop recurring charges.
Always cancel via Account Settings on the web or through the app store you used to subscribe.
Assuming automatic refunds or cooling-off
Expecting a pro‑rata refund or a 14-day cooling-off period is a common error; Eros Now’s policies do not provide these refunds.
For App Store and carrier billing, platform-specific refund rules may differ; check those providers separately.
Comparative recap
Quick comparison
| Method | How to cancel | Refund policy | Key note |
|---|---|---|---|
| Web | Account Settings → Subscriptions → Cancel Subscription on erosnow.com | No refunds for unused period | Cancellation effective end of billing cycle |
| iOS (App Store) | Manage via iTunes/App Store account subscriptions | No refunds from Eros Now; App Store rules apply | Cancel ≥24 hours before renewal |
| Android (Google Play) | Cancel in Google Play account > Subscriptions | No refunds for unused period | Uninstalling app does not cancel subscription |
After cancelling
Immediate steps
- Confirm you receive an email or on-screen confirmation of cancellation.
- Note the date your access will end (end of current billing cycle).
Helpful links and support
- Visit Eros Now: erosnow.com.
- Check Apple subscription support: Manage subscriptions on your iPhone or iPad.
- Check Google Play subscriptions: Cancel a subscription.
Address
Company mailing address
Eros Digital FZE, 12th Floor, Fujairah Creative City Tower, PO Box 4422, Fujairah, United Arab Emirates.
Contact pointers
If you need formal written contact or escalation, include your account details and transaction references in any correspondence to expedite handling.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.