Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Filmbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel FilmBox: Easy Method
What is FilmBox
Overview
FilmBox (also seen as FilmBox+ in some markets) is a film and entertainment streaming service and channel package that offers movies and related content through partners and apps.
Content availability, pricing and how you subscribe depend on the local partner or platform used to access FilmBox in your country.
How it is delivered
FilmBox is commonly offered via telecom or TV operator packs and via app stores for mobile devices.
Terms and delivery channels are governed by the service provider and any partner through whom you subscribed.
How to cancel FilmBox
Cancellation via partner / operator
- Contact the partner (telecom, TV operator or app distributor) through whom you subscribed; cancellation must generally be done via that partner per the FilmBox Terms & Conditions.
- Use the partner’s customer portal, app, or call their support line and request cancellation of the FilmBox service or pack.
- Keep a reference number or confirmation from the partner after cancellation.
Cancellation for Android (Google Play)
- Open the Google Play Store app on your Android device.
- Tap your profile, go to Payments & subscriptions → Subscriptions.
- Select the FILMBOX subscription (e.g., “FILMBOX 19 - 20”) and tap Cancel Subscription, then follow the prompts.
Deleting your account on the FilmBox platform
- Some FilmBox platforms allow users to delete their account directly; check the app or website account settings.
- Account deletion is separate from partner-managed subscription cancellation; you may need to do both.
What happens when you cancel
Access after cancellation
In most cases you will retain access until the end of the paid billing period unless your partner confirms immediate termination.
If the subscription was prepaid, access typically continues through the paid period; confirm with your partner.
Renewal and billing
Auto-renewal should stop after successful cancellation via your partner or the app store you used to subscribe.
Monitor your bank or mobile bill for any further charges and keep cancellation confirmations as proof.
Account data and content
Deleting an account or cancelling a subscription may not automatically remove your personal data; check the platform’s privacy settings.
Request data removal separately if you want your account and personal data deleted.
Will I get a refund?
Official FilmBox policy
The FilmBox+ Terms & Conditions do not specify a general refund policy or a cooling-off period, so no automatic refund guarantee is published.
FilmBox states its terms do not limit consumer protection rights under mandatory local laws.
Common exceptions and steps
- If you were charged after a free trial or faced unexpected auto-renewal, raise the issue with your partner first and provide proof.
- If the partner cannot resolve it, consider contacting your payment provider (bank or card issuer) about a refund or a charge dispute.
If you need a refund or dispute a charge
Collect transaction receipts, screenshots of subscriptions, and any partner correspondence before contacting support.
As a last resort for unresolved billing issues, you may explore formal dispute routes such as your bank’s chargeback process or consumer protection authorities.
FilmBox plans and pricing
Available packs (example for Nigeria via Glo-TV)
| Plan | Price (NGN / approx EUR) | Period | Features |
|---|---|---|---|
| Glo-TV 3-Day Pack (includes FilmBox Africa & FilmBox Action) | ₦150 (~€0.09) | 3 days | Access to FilmBox Africa, FilmBox Action, and other SPI channels via Glo-TV |
| Glo-TV 30-Day Pack (includes FilmBox Africa & FilmBox Action) | ₦3,200 (~€1.90) | 30 days | Access to FilmBox Africa, FilmBox Action, and other SPI channels via Glo-TV |
Notes on pricing and currency
Prices shown are examples from Glo-TV packs and may vary by partner and time. No official EUR‑denominated pricing was found for Nigeria.
Currency conversion is indicative and based on mid-market exchange rates; check current rates and your partner’s prices.
Your consumer rights in Nigeria
Local consumer protection
FilmBox’s Terms & Conditions state they do not limit consumer protection rights under mandatory local laws.
In Nigeria, consumer protection matters can be raised with the Federal Competition and Consumer Protection Commission (FCCPC) or with your telecom operator’s regulatory complaint routes.
How these rights may apply
- If a partner misrepresents a subscription or charges after cancellation, you may have legal remedies under Nigerian consumer law.
- Document communications and keep receipts to support any complaint to the partner, FCCPC or your payment provider.
Customer experiences
Common positive points
Users appreciate access to regional and action movie channels when FilmBox is included in local TV or mobile packs.
Short-term packs (e.g., 3-day) allow low-cost trial access via partners such as Glo-TV.
Common negative points
Some users report unexpected charges after free trials or difficulties tracking down which partner billed them for the service.
No official FilmBox refund policy was located publicly, which can leave consumers uncertain about refund eligibility.
Documentation checklist
Essential items to collect
- Subscription confirmation from partner or app store (email or SMS).
- Transaction receipts, date and amount charged, and payment method details.
- Screenshots of subscription status in the partner app or Google Play subscriptions page.
Optional supporting evidence
- Any chat or email correspondence with the partner or FilmBox support.
- Terms & Conditions page snapshot and a record of the date you requested cancellation.
- Customer service reference or cancellation confirmation number.
Common mistakes
Cancelling in the wrong place
Users sometimes cancel on the FilmBox platform but forget the subscription is billed via a partner, so charges continue.
Always verify which entity billed your subscription (operator, app store, or FilmBox) before cancelling.
Missing proof or timing errors
Not saving receipts or confirmation messages makes disputes harder to resolve with partners or banks.
Delaying cancellation until after the renewal date can lead to an extra billing cycle; set reminders ahead of renewal.
Comparative recap
Quick comparison table
| Aspect | Partner / Operator | Google Play (Android) | FilmBox platform account |
|---|---|---|---|
| How to cancel | Contact partner support or use partner portal | Play Store → Subscriptions → Cancel | Account settings → Delete or unsubscribe (if available) |
| Refund likelihood | Depends on partner policy and local law | Google Play refund rules may apply; request via Play support | Not specified by FilmBox; check with partner or payment provider |
| Ease | Varies by partner (may require phone or portal) | Moderately easy via Play Store | Easy if platform provides direct delete option |
How to choose the right route
Identify who billed you first: partner, app store or FilmBox platform, then follow that channel’s cancellation steps.
For billing disputes, begin with the billing party and escalate to your bank or consumer protection authority if unresolved.
After cancelling
Confirming cancellation
- Keep a confirmation message or reference number from the partner or from Google Play after cancelling.
- Check your next billing statement or mobile bill to ensure no further charges appear.
Further steps and support links
If you need to review FilmBox terms: FilmBox+ Terms & Conditions.
For Android subscription guidance see a third‑party walkthrough: How to cancel FILMBOX on Google Play.
For complaints about unexpected charges you can review dispute options or community reports: Reports on unexpected FilmBox charges.
Address
Registered office
FILMBOX INTERNATIONAL LTD - Registered office:
1 Cornhill, London, England, EC3V 3ND
Contacting support
For account or billing issues, contact the partner (telecom/operator) through whom you subscribed first.
If you are unsure which partner billed you, check your payment statement or contact your bank for merchant details before escalating to regulatory authorities.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.