Cancel IMDbPro: Step-by-Step Guide

What is IMDbPro

Overview

IMDbPro is a subscription service from IMDb that offers industry professionals enhanced profiles, contact and representation details, casting tools, and industry data.

It is billed separately from standard IMDb and is intended for actors, agents, casting directors and other entertainment professionals seeking expanded visibility and tools.

Who uses it

Typical users include actors, filmmakers, agents and managers who need a professional page, contact listings, and casting resources.

IMDbPro also provides title and industry data useful for research, networking and self-promotion within the entertainment industry.

How to cancel IMDbPro

Step-by-step cancellation (desktop only)

• Sign in to IMDbPro on a desktop web browser.
• Go to Account Settings → Cancel Membership.
• Choose "Continue to cancel" and then select "Confirm cancellation."
• After confirmation, the membership remains active until the end of the current billing period.

Important notes and restrictions

• You cannot cancel using the iOS or Android app; cancellation must be done on the desktop website.
• Make sure you complete the final confirmation step; incomplete attempts may not stop renewals.
• Save or screenshot the cancellation confirmation for your records.

What happens when you cancel

Access and renewals

Automatic future renewals are stopped when cancellation is confirmed.

Your IMDbPro access remains active until the end of the paid billing period you already paid for.

Data and profile changes

Customizations such as images, demo reels, "Known For" credits, professions, page controls, self-verified information and vanity URLs are removed after cancellation.

If you renew within 12 months, some data may be restored; IMDbPro notes restoration can take up to 24 hours after renewal.

Will I get a refund?

Official refund policy

IMDbPro's subscriber agreement states that all fees and charges, including taxes, are non-refundable.

Refunds for partial unused periods are generally not granted according to the published policy.

Exceptions and free trial

• Exceptions (such as billing errors or duplicate charges) may be considered if you contact customer support, but refunds remain rare.
• If you cancel during a free trial period, you will not be charged; a credit card may be required for identity verification only.

IMDbPro plans and pricing

Overview of available plans

IMDbPro lists subscription pricing in USD; the prices below are the official USD amounts.

Currency conversion to NGN (Nigerian Naira) or other currencies requires applying current exchange rates and any card or bank fees.

Price table

Your consumer rights in Nigeria

Refund and cooling-off considerations

There is no built-in 14-day cooling-off right for digital services embedded in IMDbPro's policy; the provider treats digital access as non-refundable once service begins.

As with many digital subscriptions, refunds are not guaranteed under the service terms and are generally only considered for exceptional cases like billing errors.

Options if you have a dispute

• Contact IMDbPro support first and save all communication and receipts.
• If you see unauthorised charges, contact your bank or card issuer to dispute the transaction and request chargeback guidance.
• Consider contacting local consumer protection authorities for guidance if the issue is unresolved.

Customer experiences

Summary of positive feedback

No Nigeria-specific positive reviews were found on TrustPilot or ProductReview Nigeria for IMDbPro in the available data.

Users who value industry tools generally cite improved visibility and access to contact information as benefits.

Common negative feedback

Some reviewers report lack of transparency around cancellation and unexpected charges, including a Sitejabber report where charges resumed on a secondary card linked via Amazon.

TrustPilot (for IMDb broadly) includes complaints about customer service, billing and perceived issues with trials; these reflect general concerns reported by some users.

Documentation checklist

What to have ready before cancelling

• Your IMDbPro account email and username.
• Last four digits of the payment card used and recent billing date.
• Subscription start date and billing period information.

What to keep after cancelling

• Screenshot or confirmation message of the cancellation.
• Receipts or bank statements showing charges you want to dispute.
• Correspondence with IMDbPro support, including dates and ticket numbers.

Common mistakes

Trying to cancel from the mobile app

A common error is attempting to cancel via the iOS or Android app; IMDbPro subscriptions must be cancelled on the desktop website.

Users who cancel on mobile risk thinking cancellation completed when it did not, so always confirm on the desktop site.

Assuming immediate refund or data preservation

Many expect an immediate refund or that profile customizations will remain; in reality, refunds are rare and custom data is removed upon cancellation.

If you plan to return, note that data restoration is possible only if you renew within 12 months and may take time to reappear.

Comparative recap

Quick comparison of key points

After cancelling

Immediate steps

Save the cancellation confirmation and check your bank statement for any further charges.

If an unexpected charge appears, contact IMDbPro support and your card issuer promptly.

Helpful links and resources

• How to cancel IMDbPro (support)
• IMDbPro subscriber agreement (refund policy)
• What happens when I cancel (data and access)

Address

Primary mailing address

P.O. Box 81226

Seattle, Washington 98108-1226

United States

Alternate address (third-party source)

A street address found via third-party resources may list a Terry Ave N location; this was not the directly cited corporate mailing address.

For formal correspondence about billing or account disputes, use the P.O. Box address above or contact IMDbPro support via the official help links.