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Cancellation service #1 in Canada
IMDbPro is a paid subscription service from IMDb designed for entertainment professionals and industry contacts. It provides enhanced profile management, contact information, industry credits, box office and representation data, and tools for networking and casting research.
When you cancel, your access to IMDbPro features typically continues until the end of the current paid billing period. After that date your account will revert to the free IMDb experience and premium features will be removed. Your IMDbPro profile and submitted data usually remain attached to your account, but some premium-only tools and data views will no longer be available.
Cancellations stop future automatic renewals; they do not necessarily delete your account or personal data. If you need data deletion or changes to personal information, contact IMDb support or check privacy settings and policies for next steps.
IMDbPro’s standard practice is that refunds are not guaranteed and depend on timing, the reason for cancellation, and the billing mechanisms involved. Refunds for partial unused periods are generally uncommon, but exceptions can be made in specific circumstances (billing errors, duplicate charges, or as a courtesy). Where a refund is offered it may be pro-rated or subject to processing rules from the payment processor.
If you believe you were charged in error or need a refund, contact IMDb customer support promptly with evidence (receipts, transaction IDs, screenshots). If the charge was made through your bank or credit card provider, you may also explore a dispute or chargeback with them while noting any time limits that apply.
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual Monthly | approximately CA$ per month (converted from US$19.99 + applicable GST/HST/PST/QST) | Monthly | Full Premium membership access |
| Individual Annual | approximately CA$210 - 245 per year (converted from US$149.99 + taxes) | Annual | Full Premium membership access, lower monthly equivalent |
IMDbPro lists prices in USD only. Canadian users are charged in USD with added GST/HST (and PST/QST where applicable), so the final CAD cost depends on current exchange rates and provincial taxes. One user reported paying about CA$244.40 for an annual plan including tax; your amount may differ.
Canadian consumer protection is governed by federal and provincial laws. You have a right to truthful billing and to challenge unauthorized or erroneous charges. Remedies and time limits can vary by province: provincial consumer protection statutes address unfair business practices and disclosure requirements, while the Competition Bureau enforces misleading advertising rules at the federal level. Privacy of personal information is covered by federal and provincial privacy laws (such as PIPEDA for many organizations), which govern how personal data is handled and how to request corrections or deletions.
If you’re denied a refund or need assistance, you can contact your credit card issuer to discuss a dispute, consult your provincial consumer protection office, or seek guidance from the Competition Bureau or the federal consumer resources.
Users report a mix of experiences: many successfully cancel online within the account settings with minimal difficulty, while others have encountered confusing navigation or delays in receiving confirmation. A number of members noted that billing is shown in USD and that taxes and exchange rates affect the final CAD charge. When billing issues arise, users often find contacting support and providing clear documentation speeds resolution, though response times can vary.
Common mistakes include cancelling too close to the renewal time without saving confirmation (which can lead to unexpected renewals), assuming taxes are included in the listed price (IMDb lists USD prices and taxes are added at payment), and not capturing screenshots or saving emails as proof. Another frequent issue is attempting to cancel via an app or third-party platform where billing is handled separately; always check where the payment is processed and follow that provider’s cancellation path.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel online via IMDbPro account | Possible but uncommon; depends on timing and policy | Low |
| Contact IMDb support (Help Center / email) | Possible depending on circumstances and evidence | Medium |
| Send certified/registered mail to billing address | Possible, slower; useful where proof of receipt is needed | High |
After you cancel, check for a confirmation email and keep it with your records. Monitor your next bank or card statement to ensure there are no unexpected charges. If you do see a charge after an acknowledged cancellation, contact IMDb support and your payment provider promptly. For privacy or data removal requests, follow IMDb’s privacy procedures or contact their privacy team via the Help Center.
Helpful links: IMDbPro home and account: https://pro.imdb.com; IMDb Help Center: https://help.imdb.com; Government of Canada consumer information: https://www.canada.ca/en/services/consumer.html; Competition Bureau: https://www.competitionbureau.gc.ca.
If you prefer written notice, send cancellation correspondence by certified or registered mail (return receipt requested) to ensure proof of delivery. Address:
P.O. Box 81226, Seattle, Washington 98108-1226, United States
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Owen King
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.