Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Plex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Plex: Complete Guide
What is Plex
Overview
Plex is a media management and streaming service that organises personal media libraries and offers subscription features called Plex Pass.
It lets users stream their own content across devices and access premium features with a paid pass or in-app purchases.
How Plex is delivered
Plex operates via web, native apps (iOS, Android, Roku, etc.) and cloud services tied to a user account.
Billing can come directly from Plex or through platform stores (Apple App Store, Google Play) depending on how you subscribed.
How to cancel Plex
Cancel if billed directly by Plex (web)
- Sign in to your Plex account and open the Subscriptions & Payments page.
- Find the active subscription and click "Manage".
- Choose the option to cancel automatic renewal and follow any on-screen prompts.
- Note: cancellation takes effect at the end of the current billing period; paid time is not refunded.
- Official guide: Plex subscription management.
Cancel if billed through Apple App Store (iOS)
- Open your device Settings or the App Store and go to your Apple ID > Subscriptions.
- Locate the Plex subscription and select Cancel Subscription.
- Turn off auto‑renew at least 24 hours before the end of the current billing period to avoid renewal.
- Subscriptions purchased via Apple must be managed via iTunes/Apple ID settings, not on the Plex website.
- App listing: Plex on the App Store (Nigeria).
Cancel if billed through Google Play (Android)
- Open the Google Play Store app and tap your profile, then Payments & subscriptions > Subscriptions.
- Select Plex and tap Cancel subscription, then follow prompts to confirm.
- Turn off auto‑renew at least 24 hours before the period end; manage cancellations in Google Play only.
- Do not attempt to cancel Play-billed subscriptions from the Plex website; they will not stop billing.
What happens when you cancel
Access after cancellation
You keep access to paid features until the current billing period ends.
After the period ends, premium features tied to the subscription will be disabled unless you re-subscribe.
Billing and renewal
Automatic renewals stop after you cancel; billing does not prorate or credit remaining time.
Cancellation does not produce refunds for already paid time under Plex's standard policy.
Account and data
Your Plex account, library settings and uploaded metadata typically remain available after cancelling.
Plex retains account data per its policies; deleting an account requires a separate process via Plex support or account settings.
Will I get a refund?
Plex refund policy (general)
Unless required by law, Plex subscriptions and purchases are non‑refundable; fees are billed in advance and sales are final.
That is the stated default policy on Plex's subscription and rental terms.
Exceptions and regional rules
- EU and UK users may be eligible for a 14‑day cancellation and refund by contacting Plex's billing team.
- That 14‑day refund policy is not advertised for Nigeria; Plex does not promise refunds for Nigerian customers.
- If you believe local law requires a refund, you may pursue remedies under Nigerian consumer protection law, but Plex's stated position is non‑refundable outside applicable jurisdictions.
Plex plans and pricing
Available plans
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| Monthly Plex Pass | €5.94 | Monthly | Access to Plex Pass features via Nigerian App Store price |
| Yearly Plex Pass | €59.94 | Annual | Access to Plex Pass features via Nigerian App Store price |
| Lifetime Plex Pass | €299.94 | Lifetime | One‑time lifetime license via Nigerian App Store price |
Price notes
Prices above reflect the Nigerian App Store listing converted to EUR at an approximate rate of 1 NGN = 0.00060 EUR.
Actual charged EUR may vary slightly depending on exchange rates at the time of purchase and platform fees.
Your consumer rights in Nigeria
Overview of rights
Plex's published terms do not provide a 14‑day automatic refund right for Nigeria.
As a result, Nigerian consumers generally cannot rely on Plex for post‑purchase refunds unless local law requires otherwise.
Practical steps for Nigerian consumers
- Check your payment source: platform store receipts (Apple/Google) may carry separate refund mechanisms.
- Gather purchase evidence and contact the payment provider or your bank if you believe a refund is warranted.
- Consider contacting Nigerian consumer protection authorities or seeking legal advice for statutory rights on digital goods.
Customer experiences
Positive feedback
Many users praise Plex for organising personal media libraries and providing a robust streaming experience for home content.
Fans appreciate the ability to stream their own videos, music and photos across devices with a single account.
Negative feedback
Users report frequent and intrusive advertisements that interrupt viewing and degrade the experience.
Other complaints include app and web bugs, device‑specific reliability issues, and formerly free features becoming pay‑gated.
Documentation checklist
Essential documents
- Account email and username associated with your Plex account.
- Proof of purchase or subscription receipt (from Plex, Apple, or Google Play).
- Screenshots of billing statements or subscription pages showing charges.
- Order ID, transaction ID or any confirmation emails received at purchase.
Optional helpful items
- Device information (type, OS version) and app version if your issue is technical.
- Records of any support requests or correspondence with Plex or the app store.
Common mistakes
Attempting to cancel in the wrong place
A frequent error is trying to cancel an Apple or Google Play subscription via the Plex website; that will not stop platform billing.
Always cancel through the store that originally billed you: Apple subscriptions via Apple ID, Google via Google Play, Plex direct via Subscriptions & Payments page.
Waiting too late to cancel
Another common mistake is cancelling within 24 hours of renewal for App Store or Google Play subscriptions; many stores require cancellation at least 24 hours before period end to prevent renewal.
Plan ahead and check your subscription renewal date in advance to avoid unintended charges.
Comparative recap
Quick method comparison
| Method | Where to manage | Refund expectation | When cancellation takes effect |
|---|---|---|---|
| Directly billed by Plex (web) | Subscriptions & Payments page on Plex account | Unlikely (non‑refundable per Plex policy) | End of current billing period |
| Apple App Store (iOS) | iTunes / Apple ID Subscriptions (device or App Store) | Subject to Apple refund policy; Plex not responsible for store refunds | End of current billing period if cancelled in time |
| Google Play (Android) | Google Play Store > Subscriptions | Subject to Google Play refund policy; Plex not responsible for store refunds | End of current billing period if cancelled in time |
Key takeaways
Cancel where you were billed and keep evidence of the cancellation and receipts.
Do not expect a refund in Nigeria unless a local law or the payment provider grants one.
After cancelling
What to check immediately
- Confirm cancellation via email from Plex, Apple, or Google Play and retain the confirmation.
- Verify the subscription status in your account or app store subscription list.
- Monitor your payment method for any unexpected charges after cancellation.
Useful links and contacts
- Plex subscription management (official)
- Plex subscriptions and rentals policy (refunds and legal)
- Plex on the App Store (Nigeria)
Address
Main office
449 N. SANTA CRUZ AVE., Los Gatos, CALIFORNIA, 95030
Notes about the address
This address is listed as the principal place of business for Plex, Inc.
For billing or legal inquiries, refer to Plex's official support and legal pages linked above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.