Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gohenry service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Gohenry: Easy Method
What is Gohenry
Overview
Gohenry is a prepaid child-focused money app and card service that helps parents teach children money management through controlled spending, chores and goals.
The service includes a parent-managed account, a child card, and app features for tasks, allowances and spending controls.
Who uses it
Parents and guardians who want to give children limited access to funds and teach financial skills commonly use Gohenry.
The service can include Junior ISA (JISA) features in some markets, which have different rules to the prepaid account element.
How to cancel Gohenry
Primary cancellation channels
- Send a written request to Gohenry by email to help@gohenrycard.com or help@gohenry.co.uk.
- Contact Member Services by phone (for example UK line: 0330 100 7676) and follow up in writing as requested.
Step-by-step cancellation steps
- Log in to your parent account and note your account details and balance before contacting support.
- Send a written cancellation request by email including account holder name, account ID and reason for cancellation.
- Wait for a confirmation email from Gohenry confirming receipt and outlining next steps.
- Follow any additional instructions in the confirmation (e.g., card return if requested) and provide bank details if needed for a refund.
What happens when you cancel
Account access
After you request cancellation, your parent access is typically kept long enough to manage closure steps and receive confirmation.
Child cards and app access may be deactivated as part of closure to prevent further spending.
Renewals, data and records
Auto-renewal of any Gohenry subscription should stop on cancellation; keep the confirmation email as proof.
Gohenry retains transaction and account data as required by its terms; request copies if you need records for your files.
Will I get a refund?
Refund policy (general)
On account closure Gohenry refunds remaining stored balance, normally back to the original load method (card or bank), after deducting any applicable fees.
Typical processing times are 7 - 10 business days when cancelled by email/phone, or about 5 working days if cancelled via the app.
Exceptions and JISA rules
- JISA (Junior ISA) investments have a different rule: there is a 14-day cooling-off period from the first contribution during which you may change your mind.
- After the JISA cooling-off period, refunds depend on investment value and may be more or less than the amount paid if markets have moved.
- Prepaid subscription fees for unused service periods are generally not refundable under Gohenry’s model.
Gohenry plans and pricing
Overview of pricing availability
There is no public, specific pricing for Gohenry denominated in EUR for Nigeria available from official pages at this time.
Where regional pricing is not listed, local availability and currency may vary and should be confirmed with support.
Pricing table
| Plan | Price (Nigeria / EUR) | Notes |
|---|---|---|
| Gohenry account | Varies | Pricing not publicly listed for Nigeria; confirm with support. |
| JISA (where available) | Varies | Subject to investment rules and regional availability. |
Your consumer rights in Nigeria
Local legal context
There is no specific Nigerian statutory 14-day cooling-off right for digital fintech services like Gohenry identified in publicly available sources.
Rights and protections for e-commerce and digital financial services in Nigeria can vary and depend on regulations and contract terms.
Practical suggestions
- Review Gohenry’s published terms carefully before cancelling to confirm refund and closure procedures.
- For further clarity or disputes, consider contacting local consumer bodies such as the Consumer Protection Council of Nigeria for guidance.
Customer experiences
Positive feedback
Users commonly praise Gohenry for teaching children financial responsibility and for a user-friendly app with tasks, goals and parental controls.
Educational features and easy allowance management are frequently noted as strengths.
Negative feedback
Reported issues include payment declines even with available funds, the need to call or email to cancel, and occasional referral or bonus problems.
Refunds of small parent balances have been reported to take 7 - 10 business days in some user reports.
Documentation checklist
What to include in your cancellation
- Account holder name, email address used for the account and account ID (if known).
- Clear written instruction to close the account and request refund of remaining balance.
- Preferred refund method and bank details if required (or confirmation to refund to original load card).
Supporting documents to keep
- Copy of the confirmation email from Gohenry acknowledging cancellation.
- Transaction history or screenshots showing the balance before cancellation.
- Any correspondence with Member Services including phone call notes and dates.
Common mistakes
Not requesting cancellation in writing
Some users only call and do not follow up with a written email; Gohenry typically requires a written request so the cancellation is properly recorded.
Always keep the confirmation email; without this you may have difficulty proving the cancellation date.
Expecting automatic refunds of prepaid fees
Users sometimes expect refunds of unused subscription periods; Gohenry’s model generally refunds only remaining stored funds, not prepaid service fees.
Check how funds were loaded (card or bank) and provide clear refund instructions to avoid delays.
Comparative recap
How Gohenry compares
The table below highlights key differences in cancellation and refunds between Gohenry and common alternatives.
Comparison table
| Feature | Gohenry | App-store subscription | Traditional bank children's account |
|---|---|---|---|
| Cancellation method | Direct to Gohenry by email/phone; written request required | Cancelled via App Store / Google Play subscription settings | Visit branch or online banking; follows bank procedures |
| Refund of remaining balance | Returned to original load method; 5 - 10 days typical | Refund rules vary; often no balance return via store subscription | Bank will transfer remaining balance per account terms |
| JISA / investment cooling-off | 14-day cooling-off from first JISA contribution (where applicable) | Depends on service; app stores do not manage JISAs | Banks follow regulatory rules for ISAs/JISAs |
| Pricing listed for Nigeria | Varies | Varies | Varies by bank |
After cancelling
Immediate next steps
- Save the confirmation email and any case or reference number from Gohenry.
- Monitor the account or card until the balance is cleared and refunded to your nominated method.
Helpful links and contacts
- Email Gohenry support: help@gohenrycard.com or help@gohenry.co.uk
- UK Member Services example phone: 0330 100 7676 (use local numbers or email for Nigeria queries).
- Further reading on cancellation experiences: How to cancel Gohenry (thecyberarc)
- User reviews and common issues: Sitejabber reviews
Address
Registered office (per public records)
Spectrum Point, 279 Farnborough Road, Farnborough, United Kingdom, GU14 7LS.
Notes on correspondence
Use the email addresses above for customer service and cancellations; physical mail may be slower and should reference your account details and confirmation of any emailed request.
If you need formal verification of the registered office, check Companies House or official corporate filings for the latest details.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.