Cancel Piggyvest: Easy Method

What is Piggyvest

Service overview

Piggyvest is a Nigerian fintech platform that offers automated saving and investment products to individuals. It operates as an asset manager and provides tools for target savings, recurring savings and certain investment options.

Regulation and custody

Piggyvest operates under SEC (Securities and Exchange Commission) oversight and places customer funds with a regulated custodian (for example AIICO Capital as noted in public disclosures). It is not a bank and is not covered by NDIC deposit insurance.

How to cancel Piggyvest

Primary cancellation method (web / account)

• Contact Piggyvest by email at [email protected].
• Or call Piggyvest customer service at 0700 933 933 933.
• Request account closure and explicit cancellation of the Terms of Use in your message or call.

App Store / Google Play guidance

• Uninstalling the mobile app removes the app from your device but does not formally close your Piggyvest account.
• There is no published Piggyvest process for cancelling via App Store or Google Play; subscription-model cancellation guidance from those stores does not appear to apply to Piggyvest.

What happens when you cancel

Access and pending transactions

Piggyvest will close your account after any pending transactions complete. You may not be able to access certain features once closure begins.

Funds transfer and fallback

On closure, your available funds are transferred to your bank account on or after the next free withdrawal date. If the bank transfer fails, Piggyvest may issue a cheque to your registered address.

Data, records and disputes

Piggyvest will retain records as required by law and to resolve disputes. If you have an unresolved issue, the Terms encourage attempting mutual discussion first, with arbitration procedures outlined if discussions fail.

Will I get a refund?

Standard refund position

Piggyvest does not publish a standard refund policy or a statutory 14-day cooling-off period for its saving and investment services. The service focuses on moving your saved funds rather than refunds of service fees.

Account closure vs refunds

• There is no general “refund” of savings - closing your account results in transfer of your funds to your bank or via cheque.
• Any outstanding or withheld amounts are handled through the account closure and transfer process rather than as a refund payment.

Piggyvest plans and pricing

Overview of listed pricing

Piggyvest pricing is typically shown in Naira on its platform. No consolidated public pricing in Euros or for Nigeria in 2024/2025 was found in the available sources.

Summary table

Your consumer rights in Nigeria

Regulatory context

Piggyvest operates as an SEC-regulated asset manager and is not classified as a bank. Customer funds are custodied under an SEC-approved arrangement rather than NDIC insurance.

Key rights and dispute steps

• There is no statutory 14-day cooling-off right for saving/investment products as a matter of standard practice.
• Attempt mutual discussion with Piggyvest about disputes (recommended initial period: 14 days). If unresolved, arbitration or the dispute resolution route in the Terms applies.

Customer experiences

Positive feedback

Many users praise Piggyvest for an intuitive app, easy automated saving, and useful group saving features. Long-term customers note convenience of target challenges and extra product choices like dollar options.

Negative feedback

Some customers report slow responses from customer support and difficulties with account access or password resets.

There are also isolated reports of security concerns such as impersonation attempts via unsolicited messaging; users should verify official channels before sharing sensitive details.

Documentation checklist

What to prepare before contacting support

• Registered email address and phone number linked to your Piggyvest account.
• Account number or username and any relevant transaction IDs.
• Bank account details where you want funds transferred (account name, number, bank).
• Proof of identity (ID) or proof of address if requested for verification.
• Copies of prior correspondence with Piggyvest (emails, ticket numbers).

Optional helpful documents

• Screenshots of account page, pending transactions, or error messages.
• Cheque or bank transfer rejection notices if available (for fallback cases).

Common mistakes

Not following the official channels

Users sometimes assume uninstalling the app cancels their account. Uninstalling only removes the app; you must contact support to close the account formally.

Missing verification details

Delays occur when the customer does not supply bank details or identification promptly. Provide clear bank account information to avoid transfer failures.

Mistaking custodial status

Some customers expect NDIC-style deposit insurance. Piggyvest is SEC-regulated with a custodian arrangement; it is not NDIC-insured like a bank deposit.

Comparative recap

At-a-glance comparison

After cancelling

Practical next steps

• Confirm receipt of the account closure confirmation from Piggyvest by email.
• Monitor your bank account for the funds transfer on or after the next free withdrawal date.
• If transfer fails, watch for a cheque dispatch to your registered address and follow up if not received.

Helpful links

• Piggyvest home: https://www.piggyvest.com
• Piggyvest contact email: [email protected]
• Piggyvest phone: 0700 933 933 933
• SEC Nigeria: https://www.sec.gov.ng

Address

Registered office

Tesmot House, 3 Abdulrahman Okene Close, Off Ligali Ayorinde Street, Victoria Island, Lagos, Lagos State, Nigeria.

Notes

No separate cancellation correspondence address is publicly provided; use the email or phone number above for formal closure requests.