Cancel GREENLIGHT online
Cancellation service #1 in United States
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Greenlight service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Greenlight: Easy Method
What is Greenlight
Overview
Greenlight is a family-focused financial app and debit card system designed to help parents teach kids about saving, spending, and investing.
It provides parental controls, allowance and chore management, and investing options for parents and children.
Primary functions
Greenlight issues debit cards for children, supports allowance automation, and offers investment features for parents and kids.
The service is subscription-based, with multiple plan tiers and in-app account management.
How to cancel Greenlight
Cancel using the app
- Open the Greenlight app as the primary accountholder.
- Go to Settings → Account → "Close account".
- Follow on-screen prompts to confirm closure and any final steps.
Cancel by phone or external subscriptions
- If you cannot use the app, request account closure by calling Greenlight support at 888-483-2645.
- If you subscribed via Apple App Store or Google Play, cancel the subscription through that platform per Go Greenlight LLC terms.
What happens when you cancel
Access and functionality
App access and any Greenlight debit card access are revoked immediately after account closure.
Children and secondary users will lose card and app functionality at the moment of closure.
Funds, investments and data
Any investments held in the account are sold at market value during closure processing.
Remaining account balances are refunded and account data is handled according to Greenlight policies; some information may be retained as required.
Will I get a refund?
Refund timing and method
If you close your account with a remaining balance, Greenlight attempts to refund the balance within 5 - 7 business days.
Refunds are typically returned to the original funding method; if that fails, funds may be processed according to escheatment rules.
Special cases and prepaid codes
- Prepaid subscription codes: if the recipient declines or does not redeem within 60 days, the unredeemed amount (minus processing fees) can be refunded to the purchaser.
- Once a prepaid subscription code is redeemed, refunds are not available for that redemption.
- Refunds to a debit card used to load funds may require contacting support; once processed, those refunds typically arrive within 2 - 3 business days.
Greenlight plans and pricing
Published plans
Greenlight publishes pricing in USD. Use your app store at checkout to see localized pricing where available.
Below are the approximate monthly prices and core features.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Greenlight Core | approx. $5.99 | Monthly | All core features including allowance, chore management, real-time notifications, Investing for Parents Lite |
| Greenlight Max | approx. $10.98 | Monthly | Includes Investing for Kids, full Investing for Parents features, plus Core |
| Greenlight Infinity | approx. $15.98 | Monthly | Expanded features beyond Max (not fully detailed) |
| Greenlight Family Shield | approx. $24.98 | Monthly | Up to five kids + two supported adults; all Infinity features |
Your consumer rights in Nigeria
Contract and cancellation basics
Greenlight allows cancellation at any time with no long-term contract or cancellation fees under its published policies.
How refunds and closures are handled depends on account status and subscription source (in-app vs external store).
Local protections and steps
Greenlight's policies do not provide a general 14-day statutory right of withdrawal except for limited prepaid-code exceptions outlined above.
If you need further recourse, consider contacting local consumer protection authorities in Nigeria or seeking legal advice for country-specific rights.
Customer experiences
Positive summaries
Many users praise Greenlight for teaching children financial skills, allowance automation, and a user-friendly interface for parents and kids.
Reviewers note educational features and the ability for children to manage their own cards as strong benefits.
Negative summaries
Common complaints include slow or unresponsive customer service and difficulties resolving issues like unauthorized transactions.
Other reported problems include unexpected fees, delays in refunds or card delivery, continued charges after cancellation, and technical issues with the app.
Documentation checklist
What to prepare before cancelling
- Primary accountholder login details (email and password) for the app.
- Account number or user ID as shown in the app, if available.
- Proof of original funding method (bank/debit card) if you expect a refund.
Support and proof
- Screenshots of account balance, pending transactions, or any error messages.
- Records of subscription purchases through App Store or Google Play if cancellation is via those platforms.
Common mistakes
Not cancelling the right way
Example: Cancelling the subscription in the app but forgetting to cancel through the App Store or Google Play leads to continued charges.
Always confirm where you originally subscribed and cancel via that platform if applicable.
Assuming immediate refunds
Example: Expecting instant refunds after closure; in reality, investments are sold and refunds take 5 - 7 business days.
Also, refunds to debit cards may require contacting support and can take an additional 2 - 3 business days after processing.
Comparative recap
Quick comparison
The table below summarizes key cancellation and refund points for quick reference.
| Feature | Summary |
|---|---|
| How to cancel | Use app Settings → Account → "Close account" or call support; App Store/Google Play subscriptions must be cancelled on those platforms. |
| Access after cancellation | App and debit card access revoked immediately upon closure. |
| Refund timing | Remaining balances refunded within 5 - 7 business days; card load refunds typically 2 - 3 business days after processing. |
| Prepaid codes | Unredeemed codes refunded within 60 days minus processing fees; redeemed codes are not refundable. |
| Common issues | Customer service delays, unexpected charges after cancellation, transfer problems, and app glitches reported by users. |
After cancelling
Next practical steps
Confirm your refund method and track communications from Greenlight support for any follow-up instructions.
If funds cannot be returned to the original method, they may be handled via escheatment processes per Greenlight policies.
Helpful links
- How do I close my account and get a refund? (Greenlight Help Center)
- How do I get a refund back to my debit card? (Greenlight Help Center)
- Go Greenlight LLC Terms of Use
- Greenlight prepaid subscription terms
Address
Primary address
CIPM House, 1st Floor, CIPM Avenue, off Obafemi Awolowo Way, Agidingbi, Ojodu, 100001, Nigeria
Notes
This address is associated with Greenlight Planet Sun King Nigeria Limited operations in Nigeria.
For account support and cancellations, use the in-app options or the support contacts linked above.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.