Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Investing.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Investing.Com: Easy Method
What is Investing.com
Overview
Investing.com is a financial markets website and mobile app that offers real-time quotes, charts, news, portfolios and premium "Pro" features. It is operated by Fusion Media Limited and is used globally, including by users in Nigeria.
Main features
Features include market data across stocks, forex, commodities and crypto, economic calendars, analysis tools and optional subscription upgrades for ad-free or enhanced Pro content.
How to cancel Investing.com
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name, then Subscriptions.
- Find the Investing.com subscription and choose Cancel Subscription at least 24 hours before the period ends.
- Do not delete the app or your account as that does not cancel an Apple-managed subscription.
- For Apple refund or warranty questions, contact Apple support: Apple subscription support.
Cancel via Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select the Investing.com subscription and tap Cancel subscription.
- Deleting the app or deactivating your account does not cancel Google Play subscriptions.
- See Google guidance: Google Play subscriptions.
Cancel via Web (Investing.com)
- Log in on Investing.com and go to the Pro dashboard's Plan Summary to use the "Cancel Subscription" button.
- If you cannot find the button, use the special cancellation link in your account emails or request cancellation via live chat.
- Live chat is offered for cancellation requests; have your account details ready when you open a chat session.
Important general notes
- Deactivating or deleting your Investing.com account (web or app) does NOT cancel paid subscriptions.
- Always cancel through the channel that processed the payment (Apple, Google Play, or web) to avoid continued billing.
What happens when you cancel
Access after cancellation
When you cancel an auto-renewing subscription it usually remains active until the end of the paid billing period. You will typically keep access to Pro features until that date.
Renewal and billing
Cancellation stops future automatic renewals but does not retroactively remove charges already billed for the current period.
Data and account
Canceling a subscription does not automatically delete your Investing.com account or saved data. You must separately deactivate or delete the account if you want your profile removed.
Will I get a refund?
General refund policy (web and in-app per Fusion Media)
Investing.com states that charges for Subscription Services are non-refundable and that users waive any right of withdrawal once the service is accessed.
Cancellation only prevents future billing; it does not entitle you to a refund for unused time in the current period, according to their terms.
iOS refunds and exceptions
For purchases made through Apple, refunds and warranty-related remedies are handled by Apple. Investing.com disclaims responsibility beyond Apple's refund process for iOS in‑app purchases.
When to challenge or escalate
- If you experience unauthorized charges, inability to cancel, or misleading upgrade prompts, document everything and contact Investing.com support first.
- If issues persist, consider contacting your bank, card issuer, or Nigeria's consumer protection agency (see next section) to dispute charges.
Investing.com plans and pricing
Available plans
Public sources do not provide a comprehensive, Nigeria-specific price list for Investing.com Pro or app subscriptions for 2024 - 2025.
Below is a summary table using available data; where exact pricing is unavailable it is shown as "Varies".
| Plan | Price (local currency) | Billing period | Notes |
|---|---|---|---|
| Free | Varies | N/A | Ad-supported, basic features |
| Pro / Premium (Web) | Varies | Varies | Web subscription - cancel via Plan Summary |
| In-app (iOS) | Varies | Varies | Managed by Apple - cancel in Apple subscriptions |
| In-app (Android) | Varies | Varies | Managed by Google Play - cancel in Google Play subscriptions |
Your consumer rights in Nigeria
Relevant law and protections
Nigerian consumer protection laws, including provisions enforced by the Federal Competition and Consumer Protection Commission (FCCPC), protect consumers against misleading practices and unauthorized charging.
Contractual "no refund" clauses may not override statutory rights under Nigerian law where misconduct, unfair practices or failure to provide cancellation mechanisms occur.
Recommended steps under Nigerian law
- Escalate first to Investing.com support (live chat, email) and retain evidence of your requests.
- If unresolved, file a complaint with the FCCPC or seek help from your bank to dispute unauthorized charges.
Useful local authority
For consumer complaints in Nigeria, see the FCCPC website: fccpc.gov.ng.
Customer experiences
Positive feedback
Some users praise Investing.com for comprehensive market coverage and useful dashboards, noting quick access to a wide range of financial data.
Positive reviews highlight the convenience of seeing multiple instruments and news on a single platform.
Negative feedback
Several users report difficulty cancelling subscriptions, especially via web, with cancel links that point only to app‑store instructions.
Complaints include repeated upgrade prompts after payment, unauthorized auto‑renewals despite attempted cancellation, and trouble obtaining refunds.
Takeaway
- Overall experiences vary; keep records of payments and cancellation attempts to help resolve disputes.
- Use the payment channel that billed you as the primary route for cancellation and refund requests.
Documentation checklist
Essential items to collect
- Account email and username used on Investing.com.
- Proof of payment (receipt, PayPal, bank or card statement showing the charge).
- Screenshots of subscription pages, billing history and any cancellation attempts.
Support communication
- Copies of chats, emails or support ticket IDs with Investing.com.
- Dates and times of cancellation attempts and any automated confirmation messages.
Common mistakes
Relying on app deletion
Deleting the Investing.com app or deactivating your account is a frequent mistake because it does not cancel subscriptions processed by Apple or Google Play.
This can lead to continued billing even after the app has been removed from the device.
Canceling in the wrong place
Another common error is trying to cancel a purchase through Investing.com when the payment was handled by Apple or Google Play.
Always cancel through the platform that processed the payment to ensure the subscription is terminated.
Insufficient documentation
Failing to keep receipts, screenshots or chat transcripts makes disputes and refund requests harder to resolve.
Record keeping at the time of purchase and cancellation greatly increases the chance of a successful complaint if problems arise.
Comparative recap
Summary table
| Channel | Where to cancel | Refund handling | Common issues |
|---|---|---|---|
| App Store (iOS) | Apple subscription settings | Apple handles refunds | Must cancel 24 hrs before period ends; deleting app doesn't cancel |
| Google Play (Android) | Google Play subscriptions | Google handles refunds | Deleting app or account does not cancel subscription |
| Web (Investing.com) | Plan Summary → Cancel Subscription or live chat | Investing.com states no refunds; disputes possible | Users report missing cancel links and unhelpful chat responses |
Key takeaways
- Always cancel through the original payment channel to stop renewals.
- Document everything and escalate to consumer protection if needed.
After cancelling
Check billing and access
Confirm that auto-renewal is turned off in Apple, Google Play or your Investing.com account and keep proof of cancellation.
Monitor your bank/card statements for any further charges and save those records if unexpected charges appear.
Helpful links and next steps
- Investing.com homepage/support: Investing.com
- Apple subscriptions & refunds: Apple subscription support
- Google Play subscriptions: Google Play subscriptions
- Nigeria consumer protection: Federal Competition & Consumer Protection Commission
Address
Corporate mailing address
Fusion Media Limited P.O. Box 3463 3076 Sir Francis Drake's Highway Road Town, Virgin Islands, British VG1110
Support reminder
For subscription changes, always use the platform that processed your payment and retain written confirmations of cancellation.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.