Cancel Moniepoint: Easy Method

What is Moniepoint

Overview

Moniepoint is a Nigerian fintech company that provides merchant services, POS terminals, payments, and business banking solutions for SMEs and merchants.

It offers account and subscription services through a web dashboard and mobile apps, and also supplies POS hardware and lending products for qualifying businesses.

Core services

Key services include payment processing, POS terminals, withdrawals, bank transfers, and access to unsecured business loans for eligible users.

Moniepoint pricing and service details are published in Naira; some third‑party summaries show approximate euro equivalents for reference.

How to cancel Moniepoint

Cancel via Web / Dashboard

• Log in to your dashboard.
• Go to Settings and click "Close Account".
• Select the account to close and provide a reason.
• Complete face verification, enter your transaction PIN, then submit the request.
• Note: you cannot close the account if it is Post‑No‑Debit (PND) and your balance is greater than ₦500 - transfer funds first.
• Official guidance: Moniepoint support - close account.

Cancel subscriptions (app or store)

• If subscription billed via App Store or Google Play, cancel through the respective store subscription settings.
• If billed directly through Moniepoint, use the in‑app or web subscription management flow to cancel.
• Subscription disputes are generally only allowed for fraud or clear merchant T&C violations.
• Official guidance on disputes: Moniepoint support - subscription disputes.

Cancel on mobile app (independent guide)

• Open the Moniepoint app and go to Account/Profile.
• Choose Manage Subscriptions, select the subscription, then Cancel Subscription and confirm.
• Note this step description comes from an independent consumer guide and is not official Moniepoint documentation: independent guide.

What happens when you cancel

Access and services

After cancellation, access to products and services connected to the account or subscription will stop according to the provider’s terms.

For subscriptions, you typically retain access until the current billing period ends unless otherwise specified.

Account and funds

Your account data and any remaining balance may be subject to Moniepoint’s closure procedures and verification checks.

If your account is PND with a balance above ₦500, you must transfer funds before closing; otherwise closure cannot proceed.

Will I get a refund?

General refund policy

Refunds are not routinely provided for charges made prior to cancellation; users are responsible for cancelling to avoid future charges.

There is no evidence of a statutory 14‑day automatic right‑to‑refund in Moniepoint’s official materials.

Exceptions and disputes

• Refunds or charge reversals may be considered for proven fraud or clear terms‑and‑conditions violations by a merchant.
• Subscription disputes are typically only eligible where fraud or a clear breach has occurred.
• For dispute guidance see: Moniepoint support - subscription disputes.

Moniepoint plans and pricing

Pricing summary

All official Moniepoint pricing is quoted in Nigerian Naira (NGN). The table below shows items reported in the available data with approximate euro equivalents where provided.

EUR figures are approximate conversions based on published notes and are for reference only.

Your consumer rights in Nigeria

Closing your account

You may close your Moniepoint account via the dashboard by completing verification and entering your transaction PIN, provided your balance is ≤ ₦500 and the account is not in Post‑No‑Debit (PND) status.

If your balance is above ₦500 or the account is PND, transfer funds first before attempting closure.

Refunds and dispute rights

There is no explicit 14‑day statutory refund right in Moniepoint’s public materials; refunds are normally only for billing errors, fraud, or clear T&C breaches.

Exercise dispute rights promptly and provide evidence when claiming fraud or unauthorized transactions.

Customer experiences

Positive feedback

Some users praise Moniepoint for convenience, fast onboarding, and reliable POS terminals that help business operations.

Reports also note access to unsecured loans up to ₦90M with fast approval for qualifying customers.

Negative feedback

Common complaints include held or delayed funds, account blocks after large deposits, and difficulty reaching customer support.

Several users report unresolved blocked funds and slow or inadequate responses from support channels.

Documentation checklist

What to prepare before cancelling

• Valid ID and any documents used for KYC (for face verification if required).
• Transaction PIN for account closure confirmation.
• Proof of transfers if you need to move funds before closing (especially to get balance ≤ ₦500).

Supporting evidence for disputes

• Transaction receipts or bank statements showing the disputed charge.
• Correspondence with the merchant or Moniepoint support about the issue.
• Any evidence of unauthorised access or fraudulent activity.

Common mistakes

Failing to clear balance or PND status

Users sometimes try to close accounts without first transferring funds when balance > ₦500 or when account is Post‑No‑Debit.

This blocks closure requests; always check balance and account status before initiating closure.

Missing verification or PIN

Not completing face verification or not entering the transaction PIN will prevent the closure process from completing.

Also, cancelling subscriptions without checking whether they were billed via the App Store or Google Play can lead to continued charges.

Comparative recap

Quick comparison of cancellation options

After cancelling

Next steps

Keep records of the closure confirmation, final statements, and any correspondence with support for future reference.

If you have remaining funds or unresolved disputes, follow up promptly with Moniepoint support and keep transaction evidence handy.

Helpful links

• How to close my Moniepoint account - Moniepoint Support
• Subscription disputes - Moniepoint Support
• Independent cancellation guide

Address

Corporate headquarters

The Post Square, Off Adeola Odeku, Victoria Island, Lagos, Nigeria.

Contact notes

This Lagos address is the main corporate headquarters and is most relevant for formal cancellation correspondence.

For support and electronic channels use the links above to open official help articles before sending physical correspondence.