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Epoch Payment Solutions
10155, #135 Westmoor Drive
80021 Westminster , United States of America
REF/2025GRHS4
How to Cancel Epoch Payment Solutions: Complete Guide
What is Epoch Payment Solutions
Overview
Epoch Payment Solutions is an online payment processor that handles merchant billing and recurring charges for digital goods and services. It routes customer payments, issues receipts, and manages subscription-style transactions.
Role in transactions
Epoch typically appears on bank or card statements when a merchant uses its billing platform. It does not itself sell consumer products but processes payments on behalf of merchants.
How to cancel Epoch Payment Solutions
Preparation
Before contacting support, gather identifying information: full name, email on the order, date and amount of the charge, last 4 digits of the card, and any order or invoice numbers.
Primary cancellation methods
- Via website (Find My Purchase form) - Use Epoch's "Find My Purchase" tool on their site, provide identifying details and request cancellation of the subscription or charge.
- Over phone - Call Epoch customer support: toll-free 1‑800‑893‑8871 (US) or international +1‑310‑664‑5810 and ask to cancel the recurring payment.
- Via email - Send a cancellation request to Epoch billing support (for example: [email protected]) including your payment details and dates.
- Live chat - Use the live chat on Epoch’s contact page, request "Cancel Epoch Account" and provide the necessary account/payment details.
- Via third‑party service (DoNotPay) - Use the DoNotPay app: select "Find Hidden Money", type "Epoch", and the app will submit a cancellation request and send confirmation.
- Written request - Mail a signed cancellation request to Epoch Payment Solutions, Attn: Customer Service, 10155, #135 Westmoor Drive, Westminster CO 80021, USA. Keep proof of posting.
Follow-up steps
- Record the date, representative name, and any confirmation ID from each contact.
- Check your card or bank statement for 1 - 2 billing cycles to confirm billing stopped.
What happens when you cancel
Access and billing
Cancellation typically stops future recurring charges from Epoch for that merchant. It does not usually reverse past transactions automatically.
Account and data handling
Epoch retains transaction records to process refunds, disputes, and regulatory needs. If you need data removed, request this explicitly when contacting support.
Timing and confirmations
Expect a confirmation message or ID when the cancellation is accepted; if you do not receive confirmation, follow up and keep all correspondence for dispute purposes.
Will I get a refund?
Policy summary
Refunds are handled on a case‑by‑case basis; there is no universal 14‑day statutory cooling‑off right specifically imposed on Epoch for these services in Nigeria.
Exceptions and practical outcomes
- Some users report successful and prompt refunds after contacting support; one reported reversal under 72 hours.
- Other complaints cite difficulty obtaining refunds for unauthorized or recurring charges.
How to request a refund
- Contact Epoch support via phone, email, or chat and provide full payment details and reason for refund.
- If Epoch denies a refund, contact your bank or card issuer to file a dispute/chargeback and provide Epoch correspondence as evidence.
Epoch Payment Solutions plans and pricing
Pricing summary
Public, region‑specific EUR pricing for Epoch in Nigeria is not available. Pricing appears to be percentage‑based and may vary by merchant and volume.
Notes on rates
Reported general structure includes percentage rates with volume discounts; specific rates depend on merchant agreements and are not published for Nigeria.
| Plan | Price / Rate | Notes |
|---|---|---|
| Standard processing | Approximately 15% (reported start) | Global, percentage‑based; exact rate varies by merchant and contract |
| Volume / Enterprise | Varies | Volume discounts or custom pricing for large merchants |
| EUR‑denominated plans for Nigeria | Varies | No public EUR‑specific plans for Nigeria in 2024/2025 |
Your consumer rights in Nigeria
Legal context
Nigeria’s consumer law (e.g., Federal Competition and Consumer Protection Act) does not create a specific 14‑day automatic cooling‑off right for payment processors like Epoch.
Practical rights and actions
- Rely on Epoch’s own cancellation and refund policies; request remedies directly from Epoch.
- If you suspect fraud or unauthorized charges, contact your bank/card issuer immediately to request a block or chargeback.
Where to escalate
If you cannot resolve the issue with Epoch or your bank, consider filing a complaint with the Federal Competition and Consumer Protection Commission: https://fccpc.gov.ng.
Customer experiences
Positive reports
- Some users report prompt support and successful refunds, including one reversal in under 72 hours.
- Third‑party checks note Epoch as a long‑running, legitimate processor with standard security indicators.
Negative reports
- Many complaints concern unauthorized recurring charges, duplicate billing, and difficulty cancelling subscriptions.
- Some users report unhelpful support and trouble getting refunds through website or chat channels.
Balanced takeaway
Outcomes vary: some consumers receive timely help and refunds, while others face delays and persistent billing. Prompt documentation and multiple contact methods improve chances of resolution.
Documentation checklist
What to gather before contacting Epoch
- Full name and email used for the purchase
- Transaction date(s), amount(s), and last four digits of the card
- Order ID, invoice number, or any confirmation message
What to keep after contacting Epoch
- Confirmation IDs, representative names, and timestamps of calls/chats
- Copies of emails sent and any responses received
- Bank statements showing the disputed transactions
Common mistakes
Not recording communication
Many consumers fail to save confirmation numbers, emails, or chat transcripts. Without records it is harder to prove cancellation or push for refunds.
Waiting too long to dispute
Delays in contacting your bank or Epoch can reduce the likelihood of a successful chargeback or refund. Act quickly after noticing an unexpected charge.
Contacting the wrong party
Some users try to cancel directly with the merchant but don’t notify the payment processor or the card issuer. Use all relevant channels: Epoch support, the merchant, and your bank.
Comparative recap
Method comparison
This table summarizes ease of use, typical refund likelihood, and best situations for each cancellation method.
| Method | Ease | Refund likelihood | Best for |
|---|---|---|---|
| Website (Find My Purchase) | Medium | Low - Medium | Quick lookup and structured cancellation requests |
| Phone | Medium - High | Medium - High | Immediate confirmation and urgent cancellations |
| Medium | Medium | Documented written request, non‑urgent | |
| Live chat | Medium | Medium | Real‑time assistance without calling |
| DoNotPay (third‑party) | Medium | Medium | Consumers who prefer an automated helper to submit requests |
| Written mail | Low | Low - Medium | Formal proof of request and for escalation purposes |
After cancelling
Verify cancellation
- Check your bank or card statement for at least one billing cycle to ensure charges have stopped.
- Save any cancellation confirmation you receive from Epoch as proof.
If charges continue
- Contact Epoch again with your cancellation evidence and request a refund where applicable.
- Contact your card issuer to file a dispute/chargeback if unauthorized charges persist.
Helpful links
- Epoch homepage
- Epoch contact page
- DoNotPay (third‑party cancellation helper)
- Federal Competition and Consumer Protection Commission (Nigeria)
Address
Mailing address for Epoch cancellations
Epoch Payment Solutions Attn: Customer Service
10155, #135 Westmoor Drive
Location note
United States of America - Use this address for written cancellation requests and keep proof of posting when you send a physical letter.
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Written by Kayode Ogundipe
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.
FAQ
To cancel your Epoch Payment Solutions subscription, gather your full name, email associated with the order, date and amount of the charge, last 4 digits of your card, and any order or invoice numbers. You can submit your cancellation request via email or registered mail.
You can cancel a recurring payment by using the 'Find My Purchase' tool on Epoch's website, calling their customer support at 1-800-893-8871, or sending a cancellation request via email. Remember to keep proof of your cancellation request.
When you cancel, future recurring charges will stop, but Epoch retains transaction records for refunds and disputes. If you want your data removed, explicitly request this when contacting support, either via email or registered mail.
Refunds are handled on a case-by-case basis, and there is no universal right to a refund. If you believe you are entitled to a refund, contact Epoch support with your payment details and reason for the request, or consider filing a dispute with your bank.
You can contact Epoch Payment Solutions for cancellation via their website's 'Find My Purchase' tool, by phone at 1-800-893-8871, through email, or via live chat. For formal requests, you can also send a written cancellation request to their postal address.