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I hereby notify you of my decision to terminate the contract relating to the Pmi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel PMI Membership: Easy Method
What is PMI
Overview
PMI (Project Management Institute) is a global professional association for project, program and portfolio management.
PMI provides certifications, events, study materials and membership services used by professionals worldwide, including resources accessible in Nigeria.
Services covered by this guide
This guide covers cancellation and refund options for PMI services such as membership, subscriptions, exam resources and event registrations, including the PMI Global Summit Series Africa 2025.
It explains PMI policy, relevant Nigerian consumer law (FCCPA 2018), practical steps and documentation you should gather when cancelling.
How to cancel PMI
Canceling an event registration (online)
- Log in to your account at pmi.org and go to your event registrations or orders.
- Follow the “Cancel” or “Request Refund” workflow for the specific event and submit any required reasons or documents.
- For PMI Global Summit Series Africa 2025, note cut-off times for refunds (see refund section below).
Canceling membership, subscriptions or other services
- Sign in to your PMI account and navigate to account settings or membership/subscription pages to manage or cancel auto-renewal.
- If you cannot cancel online, contact PMI Customer Support and request confirmation in writing.
- If you are in Nigeria, you may also contact PMI Nigeria (address below) for local assistance or guidance.
What happens when you cancel
Access and effective dates
When cancellation is accepted, access to paid resources generally ends either immediately or at the end of your paid billing period depending on the product and PMI policy.
Event cancellations may remove seat reservations and event-related access immediately upon confirmation of a cancellation.
Renewals, data and records
Cancelling auto-renewal stops future charges but does not always refund past payments; check confirmation for effective end dates.
Keep copies of all confirmation emails, receipts and support correspondence as PMI may retain records for their administrative purposes and for dispute resolution.
Will I get a refund?
PMI policies (summary)
- For PMI Global Summit Series Africa 2025: Full refund if cancellation request is received at least 30 days before the event start date (cut-off: 11:59 p.m. EST, 19 July 2025).
- For PMI Global Summit Series Africa 2025 (visa denial): Refund for visa denial only if PMI is notified at least two weeks before the event start date (cut-off: 11:59 p.m. EST, 5 August 2025).
- Payments made through pmi.org relating to membership, subscription and/or event participation are stated as non‑refundable under PMI Terms & Conditions.
Local exceptions and how Nigerian law affects refunds
- Under Nigeria’s FCCPA 2018, blanket “no refund” clauses are considered void where goods/services are defective, unsafe or misdescribed; consumers retain rights to refunds in such cases.
- A 2022 Enugu High Court case affirmed that refusing to refund may be illegal and can attract damages (example: court ordered payment of ₦500,000 in damages for refusal to refund).
- If PMI relies on a non‑refund clause that contradicts your statutory rights under FCCPA, you can raise the point with PMI and with the Federal Competition and Consumer Protection Commission (FCCPC).
PMI plans and pricing
Overview of pricing information
PMI pricing varies by product, region, membership status and channel of purchase.
No definitive EUR-denominated subscription price for PMI in Nigeria for 2024/2025 is publicly available; see table below.
Current public pricing summary
| Plan / Product | Price (EUR) | Notes |
|---|---|---|
| Membership | Varies | Depends on individual vs. student and local rates |
| Exam / Certification | Varies | Exam fees differ by credential and region |
| Events (conferences, summits) | Varies | Pricing varies by event and registration date |
| Study materials / subscriptions | Varies | Often offered as bundles or institutional access |
Your consumer rights in Nigeria
Key legal protections under FCCPA 2018
- “No refund” policies that attempt to deny statutory consumer rights can be void or unenforceable under the FCCPA.
- Consumers have rights to refunds where goods or services are defective, unsafe, not as described or not provided as agreed.
Practical steps to enforce your rights
- First contact PMI customer support in writing with your refund request and cite the FCCPA if applicable.
- If unresolved, file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) and keep all documentation.
- Consider local court action if the FCCPC route or mediation does not resolve the issue; precedent exists (Enugu High Court, 2022) supporting consumer refunds and damages.
Customer experiences
Positive experiences
Many users report that PMI’s Study Hall, practice tests and resources are effective for exam preparation and that customer service can be responsive.
Reviewers praise the realistic, scenario-based exams and the practical relevance of PMI certifications.
Negative experiences
Some users say practice tests are easier than the real exam and website navigation (e.g., cancelling auto-renewal) can be unintuitive.
A few users report unclear handling of refunds when facing access or payment issues, requiring persistence to resolve.
Documentation checklist
Essential documents to gather
- Order confirmation, receipt or invoice for the payment in question.
- Email correspondence or support ticket reference numbers with PMI regarding cancellation or refund requests.
- Evidence supporting special circumstances (e.g., visa denial letter from embassy, medical records if applicable).
Evidence for legal or regulator complaints
- Copies of PMI Terms & Conditions or cancellation policy screenshots relevant to your purchase.
- Records of any attempted resolution (dates, names, chat transcripts) with PMI support.
- Proof of loss or damage if seeking damages (bank statements showing charges, additional expenses incurred).
Common mistakes
Missing deadlines and cut-off times
One common mistake is missing PMI event refund cut-offs. For example, full refund for PMI Global Summit Series Africa 2025 requires a cancellation request at least 30 days before the event (cut-off 11:59 p.m. EST, 19 July 2025).
Visa denial refunds require PMI notification at least two weeks before the event (cut-off 11:59 p.m. EST, 5 August 2025).
Relying only on “no-refund” policy statements
Another mistake is assuming a published “no refund” clause automatically prevents action. Under FCCPA, such clauses can be void for defective or misdescribed services.
Do not delay gathering evidence or contacting consumer protection authorities if PMI refuses a lawful refund.
Comparative recap
Quick comparison: PMI policy vs Nigerian law
| Topic | PMI policy | Nigerian consumer law / practical effect |
|---|---|---|
| General refunds | Website states payments for membership/subscriptions/events are non-refundable. | FCCPA 2018 may render blanket “no refund” clauses void where services are defective or misdescribed; consumers retain refund rights. |
| Event cancellation (PMI Global Summit Series Africa 2025) | Full refund if cancelled >=30 days before event (cut-off 11:59 p.m. EST, 19 July 2025). | If PMI fails to comply with its stated policy or delivers a defective service, FCCPA protections apply and you may seek remedies. |
| Visa denial | Refund for visa denial only if PMI is notified >=2 weeks before event (cut-off 11:59 p.m. EST, 5 August 2025). | Collect embassy refusal letters and notify PMI promptly; late notification may jeopardize refunds despite FCCPA protections unless service was misrepresented. |
| No-refund clauses | PMI Terms & Conditions include non-refundable statements for certain online payments. | FCCPA may override unenforceable clauses; Enugu High Court precedent supports consumer refund rights where refusal is wrongful. |
After cancelling
Immediate steps
- Confirm cancellation in writing and save all emails, support ticket numbers and receipts.
- Check your bank or card statement for any pending refunds and allow standard processing times.
Further actions and useful links
- If you need PMI policies or FAQs: PMI official site.
- PMI Global Summit FAQs and cancellation/refund info: PMI Global Summit FAQs.
- PMI Terms & Conditions reference: PMI Terms & Conditions.
- If you believe your consumer rights under FCCPA apply, begin with the Federal Competition and Consumer Protection Commission: FCCPC.
Address
PMI Nigeria physical address
Wennovation Hub, 2A, Louis Solomon close, behind Silverbird Galleria, off Ahmadu Bello Way, Victoria Island, Lagos State, Nigeria.
Contact notes
No separate cancellation-specific postal address is published; use the address above for local correspondence and include all relevant documentation.
Also use online support channels at pmi.org for fastest processing and request written confirmation of any cancellation or refund decision.