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Cancel Sharemoney: Step-by-Step Guide
What is Sharemoney
Overview
Sharemoney is an online international money transfer service that lets users send funds across borders via web and mobile apps.
The service facilitates currency conversion, payment processing, and disbursement to recipients, with terms governed by a User Agreement.
Core functions
Senders can initiate transfers from Web, iOS, or Android platforms and choose recipient payout options where available.
Sharemoney charges fees and may apply exchange rate margins; fee details and delivery times appear in the transaction flow and the User Agreement.
How to cancel Sharemoney
When you can cancel
You can cancel a transaction any time before the funds have been delivered to the recipient.
The platform used to initiate the payment (web, iOS, Android) does not change the right to cancel.
Step-by-step cancellation
- Contact Sharemoney in writing or by phone as soon as possible before delivery.
- Provide transaction details: order number, sender name, recipient name, and payment method.
- Request cancellation explicitly and keep a record of the request (email, chat transcript, or call reference).
- Wait for confirmation from Sharemoney that the order has been cancelled and that a refund will be issued.
What happens when you cancel
Access and processing
If your cancellation is accepted before delivery, Sharemoney stops further processing and marks the transaction as cancelled.
Access to recipient disbursement is blocked and no payout to the recipient should occur after a timely cancellation.
Data and records
Sharemoney will retain transaction records and cancellation confirmations according to its policies and regulatory requirements.
Keep copies of cancellation communications for your records and any follow-up with customer support or your payment provider.
Will I get a refund?
Refund policy
If you cancel before delivery, Sharemoney refunds the order amount, transaction fee, and applicable taxes to the original payment method in U.S. dollars.
Refunds are credited to the original payment method; the User Agreement specifies refunds in USD.
Exceptions and failures
- If Sharemoney fails to process the order as instructed, you receive a refund of the principal plus all fees and taxes.
- If Sharemoney cannot disburse funds as specified (for example, recipient bank failure) you receive a refund of the principal only.
- Refund eligibility depends on whether the order was cancelled before funds were delivered to the recipient.
Sharemoney plans and pricing
Pricing summary
Sharemoney lists fees starting at $2.99 (USD) in its public information, but specific Euro or Nigeria‑focused pricing was not found.
Actual fees vary by corridor, amount, payment method, and exchange rates shown at the time of the transaction.
Plans table
| Plan | Price / Fee |
|---|---|
| Standard | Varies |
| Express / Premium | Varies |
Your consumer rights in Nigeria
Legal protections
Under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018, blanket no‑refund policies are generally illegal.
The law requires businesses to offer fair, transparent refund and return terms when services are defective, misrepresented, or not fit for purpose.
How this applies to Sharemoney
Sharemoney's cancellation-and-refund policy (refunds before delivery) aligns with consumer protection principles under Nigerian law.
However, Sharemoney does not publish Nigeria‑specific terms publicly, so local rights may require asserting FCCPA protections if problems arise.
Customer experiences
Positive feedback
Many customers report fast, reliable, and user‑friendly transfers with low fees and transfers completed in hours.
Customer service is often described as helpful and attentive in positive reviews.
Negative feedback
Some users report delays where money leaves the sender account immediately but arrival to recipients can take hours or days.
Complaints also include unclear fee presentation, occasional poor responsiveness, and website or navigation difficulties.
Documentation checklist
What to include when requesting cancellation
- Order or transaction number
- Sender full name and contact details
- Recipient name and payout details
- Payment method used (card/bank) and date/time of transaction
- Proof of your cancellation request (email or call reference)
Supporting documents for refunds
- Bank or card statement showing the debit (if applicable)
- Any communication from Sharemoney confirming cancellation or explaining delay
- Screenshots of transaction status or error messages
Common mistakes
Waiting too long to act
Delaying a cancellation request until after funds are delivered will usually make the transaction non‑cancelable and ineligible for a refund.
Act immediately if you need to stop a transfer; timing is the critical factor for refund eligibility.
Missing or incomplete information
Failing to supply the transaction number, correct recipient details, or proof of payment slows processing of cancellations and refunds.
Always provide full transaction details and retain confirmation of your cancellation request to avoid disputes.
Comparative recap
Key differences at a glance
The following table summarizes Sharemoney's cancellation and refund features versus common expectations from other money transfer services.
Use this as a quick checklist when evaluating or initiating cancellations.
Comparison table
| Feature | Sharemoney | Typical competitor |
|---|---|---|
| Cancel before delivery | Allowed; full refund (amount, fees, taxes) if not paid out | Often allowed, varies by provider and payout status |
| Platform matter (app vs web) | No; platform does not affect cancellation rights | Generally no, but app store policies can complicate some purchases |
| Refund destination | Original payment method in USD | Often original method; currency may vary |
| Failure to disburse | Refund principal only if Sharemoney cannot disburse | Varies; some refund fees as well, depends on provider policy |
After cancelling
Next steps
After cancellation, monitor your payment method for the refund credit and save Sharemoney's confirmation communications.
If the refund does not appear within a reasonable time, contact Sharemoney support and your bank or card issuer with evidence.
Helpful links
Address
Sharemoney mailing address
Sharemoney c/o Omnex Group, Inc., Attn: Customer Service
580 Sylvan Ave LL-A, Englewood Cliffs, NJ 07632, U.S.A.
Contact reminders
There is no separate Nigerian postal address listed publicly; use the address above or contact Sharemoney via the channels provided in their User Agreement.
Keep records of all communications, including dates, times, and names of representatives you speak with.
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Written by Amara Obi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.