Cancel REVOLUT online
Cancellation service #1 in Nigeria
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Revolut service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Revolut: Easy Method
What is Revolut
Overview
Revolut is a digital banking and financial services app that offers accounts, multi-currency payments, and subscription services such as mobile plans and premium account tiers.
Although Revolut serves many countries, it does not operate a dedicated Nigerian legal entity; Nigerian users commonly use accounts issued in other jurisdictions.
Key features related to subscriptions
Revolut subscriptions include mobile plans (e.g., Gigs), account tiers (Plus, Premium, Metal, Ultra) and other recurring services managed in the app.
Some subscriptions may be billed via Apple App Store or Google Play; those are handled outside the Revolut billing system.
How to cancel Revolut
Cancel using the Revolut app
- Open the Revolut app and go to the Subscriptions / Plans section for the service you want to cancel.
- Follow the on-screen cancellation steps and confirm. Keep screenshots of confirmations for your records.
- Optionally complete any in-app cancellation form or chat with Revolut Support to request confirmation.
Cancel for subscriptions billed through App Store or Google Play
- If the subscription was billed via Apple or Google, cancel in the Apple App Store or Google Play Store account settings.
- Deleting the Revolut app or contacting Revolut will not stop App Store / Google Play renewals; cancel in the store to avoid charges.
What happens when you cancel
Access after cancellation
Cancellations typically take effect at the end of the current billing period, so you will usually retain paid benefits until that date.
If you cancel within a billing cycle, access generally continues through the remainder of the paid period unless otherwise stated.
Renewal and timing exceptions
Cancellation requests made very close to renewal (for example within 12 hours of renewal) may still result in a charge for the next cycle.
If Revolut collects the next period fee due to timing, that fee is normally refundable; the cancellation will then apply to the following period.
Data and account effects
Canceling a paid subscription does not automatically close your Revolut account or delete account data; follow account closure procedures if you want full deletion.
Keep any email or in-app confirmations; they help when disputing renewals or requesting refunds.
Will I get a refund?
14-day cooling-off rule
For mobile plans, you have a 14-day right of withdrawal ("cooling-off") during which you may cancel without stating a reason.
Fully performed services (if the service has been completely delivered) are typically non-refundable; partially used services may qualify for a pro-rata refund.
Refunds after the cooling-off period
Refunds are not guaranteed after 14 days. Cancellation normally applies from the next billing cycle, but any fees collected for that next period are usually refundable.
Policies vary by product. If Revolut processed a renewal due to timing (e.g., within 12 hours), they commonly refund the next period fee when cancellation is confirmed.
Early termination and break fees
Some plans have early-termination provisions. For example, community reports indicate Ultra monthly subscribers who cancel within the first six months may be charged a break fee (one month).
Annual Ultra subscribers canceling within the first year were reported to receive no refund but also to avoid the break fee; policies can change and may differ by account.
Fraud and disputed refunds
There are reported cases where Revolut refused refunds after fraud, citing user negligence (for example sharing security codes).
Revolut’s refusal in some fraud cases and limited participation in voluntary industry codes means that consumer protection may be weaker than with regulated banks.
Revolut plans and pricing
Plans overview
The availability and local pricing of Revolut plans for Nigerian residents are not published by Revolut.
Use the Revolut app to view the price applicable to your account and issuing country.
Pricing table
| Plan | Price |
|---|---|
| Plus | Varies |
| Premium | Varies |
| Metal | Varies |
| Ultra | Varies |
| Mobile plans (e.g., Gigs) | Varies |
Your consumer rights in Nigeria
Local consumer protections
Nigerian consumer protections apply to purchases and services acquired under Nigerian law; however, Revolut often issues accounts under other jurisdictions, which can affect local legal coverage.
If your Revolut account is governed by foreign terms, local enforcement may be limited and cross-border dispute procedures may be necessary.
Key rights relevant to cancellations
Where a 14-day right of withdrawal is offered by Revolut for mobile plans, it means you can cancel within that period for a refund subject to service usage rules.
For non-local contracts, check the applicable terms and the account issuing country to confirm your rights and the correct dispute route.
Customer experiences
Positive feedback
- Many users praise Revolut’s multi-currency features, travel convenience and intuitive app interface.
- Some customers report fast and effective fraud handling and refunds in genuine cases.
Negative feedback
- Frequent complaints include slow or automated customer support, account freezes, and difficulty reaching a human agent.
- Users report being charged after deleting the app or expecting Revolut to stop App Store/Google Play subscriptions; poor outcomes in some refund disputes have been reported.
Documentation checklist
What to prepare before you cancel
- Revolut account email and phone number used to register the service.
- Screenshots of the subscription page, billing date, and any in-app cancellation confirmation.
- Transaction IDs or receipts showing when the subscription was charged.
Supporting documents for disputes
- Evidence of unauthorized transactions (timestamps, device info) if disputing fraud decisions.
- Communications with Revolut Support (chat transcripts or emails) and App Store / Google Play cancellation receipts where relevant.
Common mistakes
Relying on app deletion
Deleting the Revolut app does not cancel subscriptions billed through Apple or Google. Many users continue to be billed after uninstalling.
Always cancel store-billed subscriptions inside the relevant App Store or Google Play account settings.
Missing timing and renewal windows
Requesting cancellation very close to renewal can still trigger a charge for the upcoming period, creating confusion over entitlement to refunds.
Capture renewal dates and cancel with enough lead time, and keep confirmation screenshots to support refund requests.
Comparative recap
Quick comparison
| Aspect | Cancel via Revolut App | Cancel via App Store / Google Play |
|---|---|---|
| Where to cancel | In-app Subscriptions / Plans section | App Store or Google Play account subscriptions |
| Effect timing | Usually end of current billing period; immediate confirmation in app | Depends on store policies; often immediate stop of future renewals |
| Refund likelihood | 14-day cooling-off may allow refund; otherwise refunds not guaranteed | Refunds handled by Apple/Google store policies; Revolut cannot stop store charges |
| Break fees / penalties | Some plans (e.g., Ultra monthly) may have a break fee if canceled early | Store-billed subscriptions follow the app developer’s and store’s terms |
After cancelling
Follow-up steps
Save cancellation confirmations, take screenshots of any in-app messages, and note the date your access ends. These help if you need a refund or dispute a renewal.
If you were billed and expected a refund, contact Revolut Support through the app and provide transaction receipts and screenshots.
Helpful links
- Revolut Help Centre
- Cancel a subscription in Apple Support
- Cancel or change a subscription in Google Play
Address
Registered office (useful for formal notices)
30 South Colonnade, London E14 5HX, United Kingdom.
Notes about contacting by post
Revolut’s local presence in Nigeria is limited; for formal complaints consider using the address above or the in-app support channels for faster handling.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.