Cancel SELF online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Self service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Self: Easy Method
What is Self
Overview
Self is a service that offers credit‑building products and financial tools to help users establish or improve credit history.
The service is accessed online and through mobile apps; key features include credit‑builder plans and account management tools.
Main services
Self primarily markets credit‑building accounts that report to credit bureaus and include scheduled payments to build payment history.
SELF Terms focus on account management via the website and do not detail separate mobile app subscription terms.
How to cancel Self
Web cancellation (recommended)
- Sign in to your Self account on the website.
- Go to Account Settings or Subscriptions.
- Select Cancel Subscription and follow on‑screen prompts.
- Confirmation will show that cancellation takes effect at the end of the current billing cycle.
App Store / Google Play cancellation
- SELF Terms do not explicitly describe app store cancellation; typically you manage subscriptions in the app store used to subscribe.
- For Apple: open Settings > your name > Subscriptions, find Self and Cancel.
- For Google Play: open Google Play Store > Profile > Payments & subscriptions > Subscriptions, find Self and Cancel.
- If you used an app store to subscribe, check that store’s receipt and subscription status after cancelling.
What happens when you cancel
Access and billing
Cancellation takes effect at the end of your current billing cycle according to SELF Terms.
You typically retain access to paid features until the billing period ends; no immediate shutdown is stated in the Terms.
Data and account
The Terms do not clearly specify data retention or deletion timing; export any important information before cancelling.
If you plan to reopen an account later, check your account area for reactivation terms or contact support for details.
Will I get a refund?
Refund policy
SELF Terms state subscription fees are non‑refundable; no refunds are provided for partial months or unused services.
The Terms do not mention a 14‑day cooling‑off period or statutory refund right.
Exceptions and disputes
- If you believe an error or unauthorized charge occurred, contact Self support and your card issuer promptly.
- If you subscribed via an app store, Apple or Google may have their own refund processes; check their policies and request refunds through them.
- Document all correspondence and store receipts to support any dispute or chargeback claim.
Self plans and pricing
Overview of plans
Public plan and pricing details are not provided in the supplied Terms summary.
If plan details are important, check your account billing page or the service’s pricing page for current information.
How to check your plan and charges
- Log in to your Self account and view Billing or Subscription details.
- Review payment receipts or bank statements for exact amounts and billing periods.
| Plan | Price | Period | Features |
|---|---|---|---|
| Varies | Varies | Varies | Varies |
Your consumer rights in Nigeria
Relevant Nigerian law
SELF Terms do not reference Nigerian statutory rights; you may have rights under the Federal Competition and Consumer Protection Act (FCCPA) administered by the FCCPC.
FCCPC enforces protections against unfair contract terms, deceptive practices, and provides complaint mechanisms for consumers.
Practical steps and remedies
- Keep records of your contract, receipts, and any communications with Self.
- If you suspect unfair terms or unlawful conduct, you can file a complaint with the Federal Competition and Consumer Protection Commission: fccpc.gov.ng.
- Consider contacting your bank or card issuer for unauthorized charges and possible chargeback options.
Customer experiences
Positive feedback
Many users praise the platform for being user‑friendly and helpful for credit building.
Reports include successful credit score improvements and straightforward navigation for account setup.
Negative feedback
Common complaints include unexpected fees, difficulty obtaining refunds, and poor customer service response.
Third‑party review sites report low ratings in some places and issues with billing disputes and late fees.
Documentation checklist
Before you cancel
- Account login information (email and password).
- Most recent subscription receipt or billing statement.
- Notes of any prior communications with support.
If you need to dispute charges
- Copies/screenshots of receipts and billing history.
- Emails or chat transcripts with Self support.
- Bank or card statements showing the disputed charges.
Common mistakes
Missing the correct cancellation channel
Trying to cancel via email or phone when the account settings page is required can delay cancellation.
Always follow the online cancellation steps in your account and keep a screenshot of the confirmation.
Expecting automatic refunds
Assuming you will receive a pro‑rata refund is a frequent error; SELF Terms state fees are non‑refundable.
If you expect a refund due to an error, raise the issue immediately with support and with your payment provider if necessary.
Comparative recap
At a glance
The table below summarizes key points: cancellation method, refund stance, consumer protections, and typical user feedback.
Key differences to note
Cancellation via account settings is clearly stated, while mobile app store handling is not detailed in the Terms.
Refund policy is strict; consumer protection options may depend on local law or app store policies.
| Aspect | Self (per Terms and reviews) |
|---|---|
| Cancellation method | Via account settings on the website; app store cancellations not detailed (manage via store if applicable) |
| Refunds | Subscription fees are non‑refundable; no 14‑day cooling‑off period mentioned |
| Consumer rights | Terms do not reference Nigerian statutory rights; FCCPA may apply for local complaints |
| Typical user feedback | Positives: easy to use, credit improvement. Negatives: fees, refunds, customer service issues |
After cancelling
Monitoring and records
Save any cancellation confirmation and monitor bank or card statements for future charges.
Keep copies of correspondence and receipts in case you need to raise a dispute or complaint.
Helpful links
- Self support or account login - check your account area for contact details and support options.
- Apple subscriptions: Manage subscriptions on Apple
- Google Play subscriptions: Manage subscriptions on Google Play
- Federal Competition & Consumer Protection Commission (FCCPC): fccpc.gov.ng
Address
Physical address
Umar Musa Yar’Adua Express Way, Airport Road, Sauka, Abuja, FCT, Nigeria.
This address was located on Selfhelp.NG "Get In Touch" and may be used for written correspondence where no explicit cancellation address is provided.
How to send correspondence
- Include your account details, a clear statement that you are cancelling, and any supporting documentation.
- Send by recorded post or use the contact form/email listed in your account for faster processing where available.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.