Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Transunion service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel TransUnion: Step-by-Step Guide
What is TransUnion
Overview
TransUnion is a global consumer credit reporting agency that provides credit reports, monitoring, identity services and related products. In Nigeria and other African markets these services are offered under TransUnion Africa.
How services are delivered
Services may be delivered online, by USSD/mobile shortcodes, or through local partnerships. Once information is provided digitally, TransUnion treats the service as consumed.
How to cancel TransUnion
General guidance
Cancellation steps depend on how you subscribed (online account, mobile/USSD, or third‑party). Read your order confirmation to identify the channel used.
Step-by-step cancellation steps
- Locate your order confirmation or account dashboard to find order number and product details.
- If you signed up online via TransUnion Africa, check the account settings for a cancellation option.
- If no online option exists, contact TransUnion Africa customer support and request cancellation in writing (email or submitted form).
- If you subscribed via USSD or mobile shortcode, contact your mobile operator first and also notify TransUnion via their call centre.
- Keep a copy of all cancellation requests and any confirmation messages or reference numbers.
What happens when you cancel
Access to services
If the service was delivered (report viewed or data sent), TransUnion treats it as consumed and you typically retain access until the end of the paid period.
Auto‑renewal and billing
Some products (e.g., Annual Credit Report & Alerts) auto‑renew into monthly billing after a 12‑month fixed period. Cancellation may require 30 days' written notice to stop renewals.
Will I get a refund?
Standard refund policy
TransUnion Africa generally does not provide refunds because information delivered cannot be returned. Payments are non‑refundable except in narrow circumstances.
Exceptions and special cases
- Refunds may be issued if TransUnion incorrectly loaded or delivered data.
- For USSD/mobile shortcode transactions, refunds may be authorised where justified; these require a call‑centre request and an investigation (typically reported within two working days).
- There is no statutory 14‑day cooling‑off right for these services in the Nigeria/Africa context according to TransUnion's terms and ECTA references.
TransUnion plans and pricing
Available plans
Below are representative plan durations and prices converted into EUR for reference. Actual charges may appear in NGN or via payment platform rates.
Pricing table
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| 1 month | €11.7 | Monthly | Credit Monitoring (1 month) |
| 2 months | €23.6 | 2 Months | Credit Monitoring (2 months) |
| 3 months | €41.2 | 3 Months | Credit Monitoring (3 months) |
| 4 months | €47.1 | 4 Months | Credit Monitoring (4 months) |
| 5 months | €58.9 | 5 Months | Credit Monitoring (5 months) |
| 6 months | €76.7 | 6 Months | Credit Monitoring (6 months) |
Your consumer rights in Nigeria
Cooling‑off and returns
There is no general cooling‑off period or statutory right to return information services once delivered in the Nigeria/Africa context, as referenced by TransUnion Africa terms and Electronic Communications and Transactions Act (ECTA) interpretations.
Refund and dispute rights
- Refunds are normally only available when TransUnion has loaded incorrect information or where a mobile/USSD error is proven and authorised after investigation.
- For billing disputes, keep written records and escalate with TransUnion; you may also raise complaints with local consumer protection bodies if required.
Customer experiences
Common positive points
There are few Nigeria‑specific positive reviews publicly available. Some customers value access to credit information and monitoring when the service works as expected.
Common negative reports
- Global and regional reviews often cite difficult cancellations, continued charges after cancellation, and long hold times.
- Users report account access problems, delays in dispute resolution, and mixed customer‑support experiences.
Documentation checklist
What to prepare before contacting support
- Order number, subscription or account username and associated email/phone number.
- Payment receipt or bank/card statement showing the charge and transaction date.
- Screenshots of the product page, confirmation emails, and any in‑app messages.
- Identity document (if requested) and a clear statement requesting cancellation and any refund reason.
How to keep records
Save timestamps and reference numbers for calls, email copies, and screenshots of online cancellation attempts. These records help if you need to escalate a dispute.
Common mistakes
Assuming a cooling-off period applies
Many consumers expect a 14‑day refund right similar to other jurisdictions. In Nigeria/Africa this right does not apply to TransUnion information services once delivered.
Not keeping evidence
Failing to save order confirmations, payment receipts or written cancellation requests makes resolving disputes harder.
Comparative recap
Quick feature comparison
The table below compares key points between TransUnion Africa (Nigeria) policy and other/global TransUnion practices for quick reference.
Comparison table
| Feature | TransUnion Africa / Nigeria | Other regions (e.g., US/global) |
|---|---|---|
| Cancellation after delivery | No automatic right to cancel once information delivered; requires TransUnion agreement. | Cancellations often possible via account or call centre; policies vary by product and region. |
| Refunds | Generally no refunds except for incorrectly loaded data or proven USSD/mobile errors. | Refund policies vary; some regions offer time-limited guarantees depending on product. |
| Auto‑renewal | Annual Credit Report & Alerts auto‑renew monthly after 12 months; 30 days' written notice to cancel. | Auto‑renewal rules depend on product and local billing systems; online cancellation is common. |
| Support channels | Online/account, call centre and mobile/USSD paths; regional contact info may be limited. | Many regions offer online account cancellation and dedicated support lines. |
After cancelling
What to check
- Ensure you receive written confirmation of cancellation and keep the reference number.
- Monitor your bank/card statements for any further charges and raise a dispute promptly if billed after cancellation.
Useful links and escalation
Read TransUnion Africa terms and conditions for details: TransUnion Africa Terms & Conditions.
For general cancellation support pages (global): TransUnion customer support - cancellation.
Address
Primary correspondence
TransUnion Consumer Solutions P.O. Box 2000 Chester, PA 19016-2000
Notes
No specific TransUnion Nigeria corporate address was found in public materials. Use the regional/contact links above or the corporate correspondence address for formal written notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.