Cancel TURBOTAX online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Turbotax service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel TurboTax: Easy Method
What is TurboTax
Overview
TurboTax is tax-preparation software and online services created by Intuit to prepare and file income tax returns. It offers desktop software, web-based filing, and mobile apps distributed through the App Store and Google Play.
How it is provided
The product is primarily developed for U.S. tax filing and is sold by Intuit. In Nigeria, users typically access TurboTax via the web, mobile stores, or imported desktop copies; there is no Nigeria‑specific version or local pricing guaranteed by Intuit.
How to cancel TurboTax
Cancel purchases via App Store (Apple)
- Open the App Store on your iPhone/iPad, tap your profile, and go to Purchases or Subscriptions.
- Select the TurboTax subscription or app purchase and tap Cancel Subscription or Report a Problem for refunds.
- TurboTax cannot process cancellations or refunds for purchases made through Apple; you must use Apple’s tools.
Cancel purchases via Google Play
- Open Google Play on Android, tap your profile, then Payments & subscriptions → Subscriptions.
- Find TurboTax, choose Cancel subscription, or use Google Play Help to request refunds.
- Google Play handles cancellations and refunds for purchases made through its store; TurboTax does not process them.
Cancel web / desktop purchases (direct via TurboTax or Intuit)
- Sign in to your TurboTax / Intuit account and go to Account Settings or subscription management (e.g., TurboTax Advantage).
- Follow prompts to cancel future renewals or delete a subscription; note that benefits may continue through the paid period.
- For desktop software sold directly, check the 60‑day Satisfaction Guarantee for possible refunds and follow the return instructions with your dated receipt.
What happens when you cancel
Access and features
If you cancel a subscription before the end of the paid period, access to premium features typically continues until the paid term ends. No pro‑rated credit is usually issued for early cancellation of direct desktop or online subscriptions.
Automatic renewal and billing
Cancelling prevents future automatic renewals, but it does not necessarily trigger a refund. For store purchases (Apple/Google), the store’s cancellation and billing rules apply.
Data and account retention
Your account data and filed returns are generally retained per Intuit’s data retention policies. Export or save copies of returns and receipts before cancelling to ensure you keep necessary records.
Will I get a refund?
Desktop software (direct purchase)
Intuit offers a 60‑day money‑back Satisfaction Guarantee for desktop software purchased directly with a dated receipt. You may be eligible for a full refund if you return within 60 days.
TurboTax Online (direct via web/mobile)
Once payment is submitted for TurboTax Online, the product is generally considered used and is non‑refundable. Exceptions are limited to cases such as accidental wrong‑state purchase, duplicate charges, or known unrecoverable defects.
Purchases via App Store or Google Play
- Refunds and cancellations for purchases made through Apple or Google Play must be requested via the respective store.
- TurboTax does not process refunds for purchases made in those app stores.
Purchased via authorized retailers
Some online products purchased through select retailers are non‑refundable and may not be covered by Intuit’s 60‑day guarantee (notably for certain offers starting December 2025).
TurboTax plans and pricing
Plan overview
Official local pricing in Nigeria is not provided by Intuit. Imported copies and third‑party sellers may list local NGN prices, but those are not guaranteed by TurboTax.
Pricing table
| Plan | Price (local / typical) | Notes |
|---|---|---|
| Free / Basic | Varies | Availability and eligibility vary by tax situation and region. |
| Deluxe / Personal | Varies | Imported desktop or online offerings may list NGN prices from resellers; not official. |
| Premier / Self‑Employed | Varies | Feature sets differ by edition and distribution channel. |
| Business / Corporate | Varies | Often sold as desktop packaged products or separate business editions. |
Your consumer rights in Nigeria
Local consumer protection bodies
Consumer protection in Nigeria is overseen by the Federal Competition and Consumer Protection Commission (FCCPC). They handle complaints about unfair trade practices and misleading offers.
Practical steps for Nigerian consumers
- Contact the retailer or the app store first (Apple/Google) for store purchases.
- For direct purchases, request refunds through your TurboTax/Intuit account and keep receipts and proof of purchase.
- If unresolved, you can lodge a complaint with the FCCPC and consider bank chargebacks for unauthorized or unfair charges.
U.S. FTC orders affecting TurboTax
Note that in the U.S., Intuit is legally barred from advertising products as “free” unless eligibility is clearly disclosed and from misrepresenting refund policies. While U.S. FTC orders do not directly change Nigeria law, they provide context on advertised promises and refunds.
Customer experiences
Positive feedback
Some users praise TurboTax for ease of use and helpful customer support, reporting they will return in future years for convenience and clarity.
Negative feedback
Other users report complaints about deceptive billing, unexpected upgrade prompts, difficulty obtaining refunds, and poor customer service response in certain cases.
Common themes
- Watch for “start for free” messaging which may require eligibility that disqualifies some users.
- Carefully review charges for add‑ons like live help or state filings to avoid unexpected fees.
Documentation checklist
What to gather before requesting cancellation or refund
- Order confirmation number, transaction date, and the dated receipt for desktop purchases.
- Account email, username, and screenshots of charges or subscription pages showing the price.
- Bank or card statement entries showing the charge, and any relevant correspondence with TurboTax or the app store.
Additional helpful items
- Copy of the filed return or export of your return files if you will need them later.
- Record of attempts to contact support including dates, times, and representative names or ticket numbers.
Common mistakes
Assuming “free” means no charges
Many users start with “free” labels and later discover extra fees for state returns, filing, or live assistance. Always read eligibility details before proceeding.
Requesting refunds through the wrong channel
Users who purchased via Apple or Google often contact TurboTax directly, which delays resolution. Refunds for store purchases must be requested through the respective store.
Not keeping proof of purchase
Failing to save receipts, order IDs, or transaction statements makes refund requests and disputes harder to resolve. Save all purchase documentation and screenshots at the time of purchase.
Comparative recap
Summary by platform
| Platform | How to cancel | Refund eligible | Key note |
|---|---|---|---|
| App Store (Apple) | Cancel via App Store subscriptions or Apple Support. | Handled by Apple; contact Apple for refunds. | TurboTax cannot process these cancellations/refunds. |
| Google Play | Cancel via Google Play → Subscriptions or Google Support. | Handled by Google Play policies. | TurboTax does not process refunds for Google purchases. |
| Web / Desktop (direct) | Cancel in TurboTax/Intuit account settings; follow return instructions for desktop. | Desktop: 60‑day money‑back for direct purchases; Online: generally non‑refundable once paid. | No pro‑rated refunds for early cancellation; exceptions are limited. |
| Authorized retailers | Follow retailer return/refund policies. | May be non‑refundable; some items not covered by Intuit’s guarantee. | Check retailer terms and the product listing for refund eligibility. |
After cancelling
Confirmations and records
Always save the cancellation confirmation email or screenshot showing the subscription is cancelled. Retain copies of returns and receipts for at least the period required by your records policy.
Follow up actions
- If you were charged incorrectly, request a refund via the correct channel (Apple, Google, retailer, or Intuit support).
- Contact your bank to request a chargeback only after exhausting vendor and store remedies.
Helpful links
- TurboTax Support
- Apple Support (App Store purchases)
- Google Play Help (purchases & refunds)
- Federal Competition and Consumer Protection Commission (FCCPC)
Address
Corporate contact (general inquiries)
TurboTax, Intuit Inc., 2800 E Commerce Center Place, Tucson, AZ 85706.
Notes on using the address
This is the main Intuit/TurboTax address for general correspondence and legal notices. For cancellations and refunds, use the relevant support channels and store portals as described above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.