Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Twitch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Twitch: Easy Method
What is Twitch
Service overview
Twitch is a live-streaming platform focused on video game content, creative streams, and community interaction. It offers free viewing, paid subscriptions, virtual goods (Bits), and other digital content.
Subscription context
Subscriptions provide channel-specific perks such as ad-free viewing, emotes, and badges. Subscriptions renew automatically unless cancelled in account subscription settings.
How to cancel Twitch
Where to cancel
Cancellation must be performed from the account subscription settings where the purchase was made.
That includes the Twitch web interface, App Store, or Google Play - each context manages its own subscriptions.
Step-by-step cancellation (web and mobile)
- Sign in to Twitch at twitch.tv or open the Twitch app.
- Go to your profile, then select "Subscriptions" or "Subscriptions & Billing" in account settings.
- Find the channel subscription you want to cancel and choose the "Do Not Renew" option.
- Confirm the change; cancellation takes effect at the end of the current billing period.
- If you subscribed via App Store or Google Play, open that store's subscription manager and cancel there as well.
What happens when you cancel
Access after cancellation
After you select "Do Not Renew", you keep subscriber benefits until the current paid period ends. Access does not end immediately upon cancelling.
Renewal and billing
Automatic renewal is disabled for the next cycle, so no future subscription charge should occur after the period ends.
Charges already processed for the current period are retained per Twitch policy unless an exception applies.
Data and account status
Your Twitch account, chat history, and purchases remain associated with your account unless you delete the account separately.
Cancelling a subscription does not delete purchase records or personal account data held by Twitch.
Will I get a refund?
Twitch refund policy
Twitch generally does not offer refunds or credits for subscriptions or digital purchases after access is granted.
Digital goods such as Bits, games, and in-game items are non-refundable, subject to limited exceptions.
Exceptions and errors
- Refunds or credits may be issued at Twitch's discretion for billing errors or processing mistakes.
- If you believe an error occurred, contact Twitch Support and provide order details and evidence.
- See Twitch terms for official statements: Twitch Terms of Sale.
Twitch plans and pricing
Subscription overview
Twitch subscription pricing available to you depends on the channel and the platform used to subscribe.
In Nigeria, Twitch lists subscriptions in USD; your bank or app store converts charges to NGN.
Typical plan table
| Plan | Price (local display) | Notes |
|---|---|---|
| Tier 1 | Varies | Billed in USD; converted to NGN by bank or app store |
| Tier 2 | Varies | Higher channel benefits; price set by Twitch |
| Tier 3 | Varies | Highest subscriber tier; billed in USD |
| Bits / other digital goods | Varies | Non-refundable digital purchases |
Your consumer rights in Nigeria
Applicable law overview
Under the Federal Competition and Consumer Protection Act 2018, consumers may have rights when services are defective or billing is unclear.
This can affect refund or remediation claims, but outcomes depend on interpretation and enforcement.
Practical steps and options
- If you encounter unauthorized or unclear billing, contact Twitch Support and your payment provider promptly.
- You may file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) if resolution fails.
- Chargebacks through your bank are an option, but success depends on evidence and local banking rules.
Customer experiences
Positive feedback summary
Some users praise Twitch for broad content variety and strong streamer communities.
These positive reports often focus on connection to creators and exclusive channel content.
Negative feedback summary
- Many users report unwanted recurring charges and difficulty cancelling subscriptions.
- Common complaints include slow or unhelpful customer support and technical issues (login, chat, app instability).
- Users also report frustration with ad frequency, monetization practices, and moderation decisions.
Documentation checklist
What to gather before contacting support
- Account email or username associated with the subscription.
- Receipt or transaction ID from Twitch, App Store, or Google Play.
- Dates of charges and screenshots showing the subscription or billing entries.
- Bank or card statement entries showing the converted NGN charge.
Extra items that help disputes
- Support ticket numbers or previous correspondence with Twitch.
- Evidence of cancellation attempts (screenshots of "Do Not Renew" confirmation).
- Any communication indicating unauthorized activity if applicable.
Common mistakes
Not cancelling in the right place
A common error is cancelling on the web but forgetting to cancel via App Store or Google Play when the subscription was purchased there.
Always check which store processed the payment and cancel in that store's subscription manager.
Expecting automatic refunds
Many users assume cancelling mid-period entitles them to a pro-rata refund; Twitch policy does not provide refunds for the remaining period.
If you believe a billing error occurred, file a support request immediately and preserve transaction evidence.
Comparative recap
Quick comparison table
| Topic | Twitch standard | Practical note for Nigeria |
|---|---|---|
| Cancellation method | Do Not Renew in subscription settings | Cancel in the platform where you subscribed (web, App Store, Google Play) |
| Immediate access after cancel | Access remains until period end | You retain benefits until billing period expires |
| Refund policy | Generally no refunds for subscriptions or digital goods | May be challenged under FCCPC if billing is unclear or defective |
| Currency and billing | Billed in USD | Bank or app store converts to NGN; check statements for exchange details |
After cancelling
If you need support
Contact Twitch Support with your documentation and transaction details for billing disputes.
Links: Twitch Terms of Sale: Twitch Terms of Sale.
Escalation and consumer options
- File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC): fccpc.gov.ng.
- Consider contacting your bank for a chargeback if charges are unauthorized or incorrect.
- Keep records of all correspondence and evidence when escalating issues.
Address
Corporate headquarters
Twitch Interactive, 2 Embarcadero Ctr, CA 94111 San Francisco
Mailing and legal considerations
No Nigeria-specific postal address for cancellations is publicly listed; use the San Francisco address for formal notices if required.
For most subscription issues, online support and local payment disputes are the faster resolution routes.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.