Cancel Faceit: Complete Guide

What is FACEIT

FACEIT is an online competitive gaming platform that organises matches, ladders and premium subscription features for multiplayer games such as FPS titles. It provides matchmaking, tournaments, and premium benefits for paying members.

The platform operates globally from its registered office in Scotland and offers tiered subscriptions that add features beyond the free tier.

Platform overview

FACEIT connects players into competitive matches, ranks users, and offers missions and exclusive events for paid subscribers.

Subscription purpose

Subscriptions unlock convenience features, priority matchmaking and additional in-game integrations that are not available on the free account.

How to cancel FACEIT

Cancel via the FACEIT website

• Go to your subscription page on the FACEIT web dashboard.
• Select the subscription you want to cancel.
• Click "End membership and benefits".
• Confirm by clicking "I don't want my subscription".
• Your benefits remain active until the current subscription period ends; cancellation stops auto‑renewal.

For official step-by-step guidance see the FACEIT support article: How do I cancel my subscription?

Other cancellation considerations

• Cancel on the website; mobile app or third‑party stores may have different processes.
• Keep a screenshot or confirmation message showing the cancellation step and date.

What happens when you cancel

Access after cancellation

After cancelling, your premium benefits remain active until the end of the paid subscription period.

You will retain access to any included features for the remainder of that billing cycle.

Renewal and data

Cancellation prevents automatic renewal; you will not be charged again at the next billing date.

Your account data (profile, match history) typically remains on FACEIT unless you request deletion under their data policies.

Will I get a refund?

General FACEIT refund rules

FACEIT allows refunds only under limited conditions. Initial subscriptions can be refunded if no matches were played.

Renewal payments may be refundable within 30 days if no matches were played since that payment, and usually only the most recent payment is eligible.

Exceptions and regional rules

• Gifted subscriptions and banned accounts are not eligible for refunds.
• EU users may have a 14‑day cooling‑off right if service usage has not started; this does not automatically apply to Nigeria.

See FACEIT's refund policy: Subscription refund policy.

FACEIT plans and pricing

Available plans

Approximate annual plans reported by users from other regions are shown below. Actual checkout will display the exact EUR price including any local taxes.

Pricing table

Your consumer rights in Nigeria

Cooling-off and refunds

There is no explicit reference in FACEIT materials that Nigerian consumer law grants a 14‑day cooling‑off period for digital subscriptions similar to EU law.

Therefore, EU-style automatic refund rights generally do not apply to consumers in Nigeria unless a specific local law or circumstance gives similar protection.

Practical steps if you need help

• Contact FACEIT support and provide clear evidence (screenshots, timestamps, payment receipts).
• If you are charged after cancelling, contact your bank or card issuer to dispute the charge and provide supporting documentation.
• Keep records of all communication; local enforcement or consumer protection options may be limited.

Customer experiences

Positive feedback

Some users report fast and helpful support in specific cases, including quick resolution of account or ban issues.

Positive reviews note competent support responses and timely fixes when they occur.

Negative feedback

• Common complaints include slow or repetitive support replies and difficulty getting refunds.
• Users also report matchmaking issues, presence of smurfs/cheaters, and occasional billing problems after cancellation.

Sources include community reviews and discussion threads; outcomes appear mixed depending on case details.

Documentation checklist

What to gather before contacting support

• Account username and registered email address.
• Subscription confirmation or invoice showing payment date and amount.
• Screenshots of the subscription page and the cancellation steps taken.

Additional evidence to support a refund claim

• Match history or timestamps proving whether matches were played after payment.
• Correspondence with FACEIT support (ticket numbers, emails).
• Bank or card statements showing charges related to FACEIT.

Common mistakes

Assuming EU rights apply

Users sometimes assume the EU 14‑day cooling‑off rule applies everywhere; in Nigeria that right is not automatically guaranteed.

Assuming it applies can delay realistic next steps like disputing a charge with your bank.

Not keeping proof of cancellation

Many problems escalate because users do not keep screenshots or confirmation of cancellation, making refund disputes harder to prove.

Always save confirmation pages, emails, and transaction receipts immediately after cancelling.

Comparative recap

How FACEIT compares

The table below summarises key expectations versus typical digital subscription standards.

Summary table

After cancelling

Practical next steps

• Save confirmation screenshots and any cancellation confirmation emails.
• Monitor your bank statement during the next billing cycle to ensure no further charges occur.

Useful links and where to get help

FACEIT cancellation guide: How do I cancel my subscription?

FACEIT refund policy: Subscription refund policy

FACEIT terms and conditions: Terms & Conditions

Address

Registered office

FACEIT Ltd (registered office): 1 Scott Road, Broxburn, Scotland, EH52 6XE.

Notes on contacting

Use FACEIT's official support portal for account and billing issues; include the documentation checklist items to speed up resolution.