Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Alo Moves service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Alo Moves: Easy Method
What is Alo Moves
Service overview
Alo Moves is a subscription-based fitness platform offering yoga, strength, mobility and mindfulness classes through apps and a web site.
Classes are led by instructors and are available on-demand across iOS, Android and web platforms.
How users typically subscribe
Users can subscribe directly on the Alo Moves website or via the Apple App Store or Google Play Store.
Billing and subscription management depend on the platform used to subscribe.
How to cancel Alo Moves
Cancel if you subscribed via Apple (iOS)
- Open your Apple device Settings → tap your name → Subscriptions → select Alo Moves → Cancel Subscription.
- Alo Moves customer support cannot cancel App Store subscriptions for you.
- See the official guidance: Apple subscription cancellation (Alo Moves).
Cancel if you subscribed via Google Play (Android)
- Open Google Play Store → tap profile icon → Payments & subscriptions → Subscriptions → Alo Moves → Cancel subscription.
- Alo Moves cannot cancel Google Play subscriptions on your behalf.
- Refer to the publisher help article: Google Play subscription cancellation (Alo Moves).
Cancel if you subscribed on the web
- Sign in at the Alo Moves web site, open account or subscription settings and follow the cancel option in your profile.
- If you cannot cancel online, email support@movesapp.com requesting cancellation and include your account details.
- See terms and contact options: Alo Moves Terms of Service.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the paid billing cycle.
You retain access to classes and account content for the remainder of that period.
Renewal and future billing
Cancellation stops auto-renewal; you will not be billed at the next renewal date after the current period ends.
Make sure to confirm cancellation in the platform used to subscribe to prevent further charges.
Account data and reactivation
Alo Moves retains account data under its normal policies; reactivating the subscription is usually possible by signing in and resubscribing.
If you need data removed, contact support and request details about account deletion procedures.
Will I get a refund?
Standard refund policy
Alo Moves’ Terms of Service state that all purchases, including web, App Store and Google Play subscriptions, are non-refundable.
That policy is the platform default and applies in most cases.
Typical treatment of partially used periods
- Alo Moves typically does not issue refunds for partially used subscription periods.
- After cancellation you keep access until the end of the paid period but will not receive a prorated refund.
Exceptions and dispute options
In rare or exceptional circumstances (service outages, billing errors, unused periods) Alo Moves may consider refunds on a case-by-case basis.
If you believe a refund is due, document the issue and contact support or dispute the charge with your bank if necessary.
Alo Moves plans and pricing
Current plan table
| Plan | Price | Billing period | Features |
|---|---|---|---|
| Monthly Membership | €4.80 | Monthly | Unlimited access to all classes (standard Alo Moves subscription) |
Local pricing notes
The Nigerian App Store lists a price converted to approximately ₦7,200 using an estimated rate of ₦1,500 = €1.
No annual or other plan pricing specific to Nigeria was available in the verified data.
Your consumer rights in Nigeria
General consumer protections
Nigerian consumer protection law entitles consumers to fair treatment, clear terms and remedies for billing errors or service failures.
Businesses cannot rely on unfair terms that contradict statutory consumer rights.
Rights related to subscriptions and refunds
- Although Alo Moves’ terms state "no refunds", Nigerian law may override such terms in cases of unjust charges or non-delivery of service.
- Consumers can dispute unauthorized or incorrect charges through their bank or payment provider.
Practical steps under Nigerian law
Act promptly: keep records of transactions, communication and screenshots when filing a complaint.
If Alo Moves does not resolve the issue, consider escalating to your bank, the Consumer Protection Council or other regulatory bodies in Nigeria.
Customer experiences
Positive feedback
Some users praise the quality of the instructors and the class content available on Alo Moves.
Positive comments often focus on the production value and range of classes.
Negative feedback
Many reviews report problems with customer service, including slow or unresponsive support and difficulty cancelling or getting refunds.
Common complaints include unauthorized or duplicate billing and long waits for issues to be resolved.
What this means for you
- Expect good content but be prepared to document issues and follow up firmly with support.
- If you subscribe via an app store, use the platform cancellation flow to avoid relying on Alo Moves support for billing issues.
Documentation checklist
List of essential documents
- Account email and username used to subscribe.
- Proof of payment: bank statement, card charge, or app store receipt.
- Screenshots of subscription status, billing history, and any error messages.
Communication records
- Copies of emails or chat transcripts with Alo Moves support.
- Dates and times of attempted cancellations and support requests.
Common mistakes
Relying on Alo Moves to cancel App Store or Google Play subscriptions
Many users expect Alo Moves to cancel platform-managed subscriptions; Apple and Google require you to cancel via their settings.
Failing to cancel in the correct place can lead to unintended renewals and charges.
Not keeping proof of transactions
Users sometimes fail to save receipts or screenshots, which makes disputing charges harder.
Always keep payment confirmations and any messages from support until the issue is fully resolved.
Delaying disputes or chargebacks
Waiting too long to contact your bank or regulatory body can reduce options for recovery under local rules.
Act quickly if you see unauthorized charges or if Alo Moves does not respond to refund requests.
Comparative recap
Quick comparison table
| Feature | Web | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Account settings on Alo Moves web site or email support@movesapp.com | Apple device Settings → Subscriptions → Alo Moves | Google Play Store → Profile → Subscriptions → Alo Moves |
| Refunds | Generally no refunds; exceptions rare and case-by-case | Refunds handled by Apple policies; Alo Moves follows "no refunds" stance | Refunds handled by Google Play policies; Alo Moves follows "no refunds" stance |
| Access after cancel | Access remains until end of paid billing cycle | Access remains until end of paid billing cycle | Access remains until end of paid billing cycle |
| Support responsiveness (reported) | Mixed; some reports of slow or unresponsive support | Mixed; users report delays and difficulty resolving billing | Mixed; users report delays and difficulty resolving billing |
How to use this recap
Use the table to pick the correct cancellation route based on how you subscribed.
If in doubt, gather documentation and contact the appropriate platform support or your bank.
After cancelling
Verify cancellation and billing
After cancelling, check your account/subscription status to confirm auto-renewal is turned off.
Monitor your bank or card statements to ensure no further charges appear.
Useful links and contacts
- Alo Moves Terms of Service: https://www.movesapp.com/terms-of-service
- Cancellation help for App Store and Google Play: https://intercom.help/moves-app/en/articles/9639898-how-do-i-cancel-my-apple-or-google-play-subscription
- Support email: support@movesapp.com
Escalation steps
If Alo Moves does not resolve billing errors, contact your bank to dispute the charge and provide documentation.
Consider filing a complaint with Nigerian consumer protection authorities if you believe the company has acted unfairly.
Address
Official mailing address
Alo Moves, Inc. PMB #580, 1122 East Pike Street, Seattle, WA 98122.
When to use the address
Use the mailing address for formal written complaints if email and platform routes fail, or when a postal communication is required.
Documentation and proof of delivery are recommended when sending formal notices.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.