Cancel JustFit: Easy Method

What is JustFit

Service summary

JustFit is a subscription-based fitness app offering guided workouts, dance routines and VIP content via mobile and web. Subscriptions can be purchased through the iOS App Store, Google Play Store or directly on the JustFit website.

How it is delivered

Access is provided through the JustFit mobile app and an online account at justfit.app. Payment and subscription management depend on the platform used at checkout (Apple, Google or web).

How to cancel JustFit

Cancel via App Store (iOS)

• Open Settings on your iPhone → tap your name → Subscriptions.
• Find and tap JustFit → tap Cancel Subscription.
• Note: deleting the app does not cancel the subscription; cancel at least 24 hours before period end to avoid renewal.

Cancel via Google Play (Android)

• Open Google Play Store → Menu → Subscriptions.
• Select JustFit → Cancel subscription and follow prompts.
• Note: deleting the app does not cancel the subscription; cancel at least 24 hours before period end to avoid renewal.

Cancel via Web (PayPal or Credit Card)

• Open the JustFit mobile app → Profile → Manage Subscription and follow cancel steps.
• Or visit justfit.app/my-account, sign in and cancel from your account.
• If you cannot cancel, contact JustFit support and include the email used at checkout.

What happens when you cancel

Access after cancellation

If you cancel before the period ends, you typically keep access until the paid period expires. Access may be removed immediately if a refund is issued.

Renewal and billing

Cancellation stops future automatic renewals. For App Store and Google Play purchases you must stop subscription through the platform to prevent renewal.

Data and account

Cancelling a subscription does not necessarily delete your account or personal data. Check JustFit’s privacy settings or contact support for data deletion requests.

Will I get a refund?

Web (direct) purchases - JustFit / Enerjoy policy

JustFit (Enerjoy Ltd) offers a 14-day 100% money-back guarantee for online services; request a refund within 14 days of initial purchase unless promotional extras were redeemed.

Enerjoy also documents a 30-day cancel-for-full-refund option if cancelled within 30 days of initial purchase and before the subscription term ends; refunds take ~14 days to process to the original payment method.

App Store and Google Play purchases

Refunds for purchases made via Apple or Google are handled by those platforms. Apple considers refund requests (often within 30 days at its discretion) and Google processes refunds through its support route (approval may show in ~72 hours once granted).

Exceptions and how to request

• Accidental or unauthorised website purchases: submit a refund request via the app’s Feedback/Contact Us button. One refund per user may apply.
• If refunded, access to the service is revoked immediately.
• For platform purchases, contact Apple or Google support for refund decisions.

JustFit plans and pricing

Available plans

Price notes

Prices were listed in Nigerian Naira on the Nigeria App Store and converted to Euros for reference. Actual charged amounts depend on your App Store currency and daily exchange rates.

Your consumer rights in Nigeria

What Nigerian law provides

Nigeria’s consumer protection law prohibits unfair trade practices and misleading advertising. However, there is no specific statutory cooling-off period for digital subscriptions under Nigerian law.

Practical implications for JustFit users

• Consumers rely on the provider’s stated refund policy (e.g., 14-day guarantee or Enerjoy’s 30-day rule).
• Misleading trial claims or illegal automatic renewals can be challenged under Nigeria’s consumer protection rules.
• App Store / Google Play subscriptions also follow the respective platform rules in each country.

Customer experiences

Positive feedback

Some users praise the workout and dance routines as fun, energizing and suitable for beginners. Reports include improvements in waistline and flexibility for some members.

Negative feedback

There are frequent complaints about difficulty cancelling subscriptions, unexpected charges after cancellation attempts and poor customer service response times.

Users also report misleading “free trial” promotions and instances where workouts did not respect personal limitations.

Documentation checklist

What to gather before contacting support

• Order confirmation or receipt (email or in-app purchase record).
• Account email used at checkout and subscription ID if available.
• Screenshots showing charges, subscription status and cancellation attempts.
• Dates and times of billing, renewal and cancellation attempts.
• Device type (iOS/Android) and platform (App Store/Google Play/Web).

Why this matters

Clear documentation speeds up support responses and improves the chance of a refund or resolution when disputing charges with the merchant or platform.

Common mistakes

Deleting the app instead of cancelling

Example: removing the app from your phone does not cancel App Store or Google Play subscriptions. You must cancel via the platform’s subscription settings.

Missing the cancellation window

Example: waiting until the day of renewal can result in an unwanted charge. For Apple and Google, cancel at least 24 hours before period end; for web subscriptions follow the account cancellation instructions early.

Using the wrong account

Example: cancelling a different Apple/Google account than the one used to purchase will not stop the subscription. Always confirm the account/email used at purchase.

Comparative recap

Quick comparison table

Best route

Cancel via the platform you used to buy. For refunds, follow the vendor’s instructions for web purchases and the platform refund flow for App Store or Google Play.

After cancelling

Check your subscription status

• Verify your cancellation in Apple or Google subscription settings or at justfit.app/my-account.
• Keep screenshots or confirmation emails showing the cancellation.

Contact support

If something goes wrong, use the app’s Feedback or Contact Us function and provide your documentation. For platform refund requests, use Apple or Google support links below.

Apple subscriptions help: Apple subscription support.

Google Play subscriptions help: Google Play subscription support.

Address

Registered address

NO.14 TONI ADOKWU AVENUE EXTENSION 3, KUBWA, ABUJA, FCT

How to send correspondence

Use the registered address for formal written complaints or certified mail. For faster resolution, submit in-app support requests and attach the documentation checklist items.