Cancellation Justfit: Easy Method

What is Justfit

JustFit is a mobile fitness app and online service that offers guided workouts, beginner-friendly programs, and VIP subscription plans for access to premium features. Subscriptions are sold through the app stores (Apple App Store and Google Play) and directly on the JustFit website using PayPal or credit card.

How to cancel Justfit

• App Store (iOS): You must cancel through your Apple ID subscription settings on your iPhone, iPad, or at support.apple.com. JustFit cannot cancel App Store subscriptions for you. Turn off auto-renewal at least 24 hours before the current subscription or trial ends. Deleting the app does not cancel the subscription.
• Google Play (Android): Cancel via Google Play > Subscriptions or at Google Play Help. JustFit cannot cancel Google Play subscriptions on your behalf. Disable auto-renew at least 24 hours before the current period ends. Deleting the app does not cancel the subscription.
• Web (PayPal or credit card via JustFit site): Sign in to the JustFit app and go to Profile → Manage Subscription, or use JustFit’s subscription management page on their website to cancel. If you have trouble, contact JustFit support from the same email address used to purchase.

What happens when you cancel

When you cancel a subscription, you generally keep access to paid features until the end of the current billing period; cancelling stops automatic renewal. If a refund is issued (see refund section), access may be revoked immediately upon refund. Deleting the app does not stop billing or change subscription status - cancellations must be done via the platform or JustFit subscription management as described above.

Will I get a refund?

Refund options depend on how you purchased the subscription. Purchases through the App Store or Google Play must be handled through Apple or Google respectively; JustFit cannot process those refunds. Website purchases (PayPal/credit card via JustFit) may be eligible for refunds under several conditions: unauthorized purchases reported promptly (reporting window up to 120 days for certain issues), customer dissatisfaction reported via Feedback/Contact Us, a published 14-day money-back guarantee for online services when requested within 14 days and no promotional items redeemed, and an extended site policy from the operator (Enerjoy Ltd.) offering a full refund if requested within 30 days of initial website purchase and before renewal (refunds processed in about 14 days). Note that JustFit’s site policy limits one refund per customer and access is revoked upon refund.

Justfit plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial consumer protection laws and the Competition Act, which require clear disclosure of cancellation and refund terms and prohibit unfair practices. Cooling-off periods are not universally mandated for digital goods, so statutory rights vary by province. Given JustFit’s published 14-day money-back guarantee and site-based refund statements, act promptly if you want a refund. For platform purchases (App Store or Google Play), follow the platform’s refund process. If you suspect unauthorized charges, consider disputing the charge with your card issuer or PayPal and keep records of all communications.

Customer experiences

Public reviews are mixed. Many users praise the app as helpful for beginners, good value for annual subscriptions, and useful for building exercise habits. Other reviewers report problems: unexpected charges after cancellation, difficulty cancelling, slow or unhelpful customer service, and frustrations obtaining refunds. Some users also say workout guidance can be unclear. These mixed reports mean it is important to keep receipts, screenshots, and confirmation of cancellation attempts.

Documentation checklist

• Purchase receipt or order confirmation (App Store/Google Play order ID or website invoice)
• Subscription account email and username
• Screenshots of subscription status, cancellation attempts, and any error messages
• Bank or PayPal transaction details (amount, date, last 4 digits of card)
• Email correspondence with JustFit or app-store refund requests

Common mistakes

Common errors include deleting the app without cancelling the subscription (this does not stop billing), waiting until the last minute to cancel and missing the 24-hour cutoff for auto-renewal, contacting JustFit about App Store or Google Play charges instead of requesting refunds through those platforms, and not keeping proof of purchase or cancellation attempts. Example: a user deletes the app but remains subscribed and is billed at renewal because auto-renewal was not turned off in their Apple ID or Google Play settings.

Comparative recap

After cancelling

After you cancel, keep confirmation of the cancellation and monitor your payment method for recurring charges. If you purchased on iOS, request refunds or report problems via Apple’s Report a Problem and manage subscriptions in your Apple ID settings (Apple support). For Android purchases, check Google Play Help for subscription cancellation and refund steps (Google Play subscriptions). For website purchases, use JustFit’s subscription management or contact their support from the email used to buy. If you believe a charge is unauthorized, contact your bank or PayPal, and consider filing a dispute. For Canadian consumer guidance, see the Competition Bureau (competitionbureau.gc.ca) or your provincial consumer protection office.

Address

For formal complaints or cancellation letters sent by registered mail (recommended if you need proof of delivery), send to:

Szentmihályi út 137, 1152 Budapest, Hungary, Europe