Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Bistromd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel bistroMD: Easy Method
What is bistroMD
Service overview
bistroMD is a meal-delivery subscription service that provides pre-portioned, dietitian-designed meals shipped to subscribers in the United States.
Meals are prepared, frozen, and dispatched on a recurring schedule tied to a weekly delivery cycle and an online account management system.
How it is structured
Subscriptions are managed online through a customer portal where you select meals, set delivery schedules, and update plans.
Customer service handles exceptions (shipping, packaging) on a case-by-case basis rather than offering broad refunds for taste or preference.
How to cancel bistroMD
Canceling via web portal (recommended)
- Log into your mybistroMD account at the website.
- Go to Manage Plan → Update Plan → Cancel Program.
- Complete the prompts to confirm cancellation before the weekly customization/skip deadline.
Other cancellation options and deadlines
- Requests by email or phone must be received at least 24 hours before the weekly customization deadline.
- You can also "skip a week" via the Delivery Schedule in your account prior to the weekly cutoff.
What happens when you cancel
Account access and deliveries
Cancelling stops future scheduled deliveries after the current processing window closes, subject to the weekly cutoff.
If cancellation is processed after the cutoff you may still receive the next shipment and be charged for it.
Billing and data
Your account will reflect the cancellation and future automatic renewals will stop once the request is processed in time.
bistroMD retains account data for order history and support; check your account for any final invoices or credits.
Will I get a refund?
Standard refund policy
bistroMD does not provide refunds or exchanges based on taste preferences; meals once shipped cannot be returned due to FDA guidelines.
Refunds for general dissatisfaction or taste issues are not part of the standard policy.
Exceptions and remedies
- Shipping or packaging problems (damaged, missing, or severely compromised food) may be eligible for a bill credit or replacement meals.
- Such remedies are handled case-by-case and do not guarantee cash refunds.
bistroMD plans and pricing
Available information
Public pricing for bistroMD is presented in USD for the U.S. market only.
No official Nigeria-specific pricing or EUR pricing was found for 2024/2025.
Summary table
| Plan | Price |
|---|---|
| Weekly meal subscription | Varies |
| Single orders / specials | Varies |
Your consumer rights in Nigeria
Expectations under Nigerian consumer protection
Nigerian consumers reasonably expect transparent cancellation and refund terms from international vendors supplying goods or services to Nigerian residents.
However, bistroMD’s published policy does not include a 14-day cooling-off period for taste or meal dissatisfaction.
Practical steps and protections
- Cancel via the web portal before the weekly cutoff; phone/email requests need at least 24 hours notice before that cutoff.
- If you encounter unauthorized charges or cancellation failures, you may consider a payment dispute with your bank or using app-store protections (Apple/Google) where applicable.
- Refunds are primarily limited to credits or replacements for shipping/packaging issues, not taste complaints.
Customer experiences
Positive feedback
Some users reported initial satisfaction with meal quality and weight-loss results during early service experiences.
These customers praised the convenience and portion-controlled meals at first.
Negative feedback and recurring complaints
- Multiple reviews on Trustpilot mention difficulty cancelling subscriptions and receiving error messages when attempting to cancel.
- Common complaints include late or missing deliveries, wrong meals, thawed or spoiled food, and unexpected charges after attempted cancellation.
- Several users described experiences they perceived as scam-like: unexpected charges and poor support response.
Documentation checklist
What to collect before contacting support
- Account email and full name used for the bistroMD account.
- Order numbers and delivery dates for disputed shipments.
- Payment method and transaction receipts or bank statements showing charges.
Evidence that helps dispute or support requests
- Photographs of damaged, spoiled, or incorrect meals and packaging.
- Screenshots of error messages encountered while cancelling online.
- Copies of emails, chat transcripts, or call notes with timestamps when you contacted support.
Common mistakes
Missing the cutoff
Many customers attempt cancellation after the weekly customization/skip deadline and are still charged for the next shipment.
Always confirm the exact cutoff date and time in your account; it is typically a few days before delivery at 11:59 PM Eastern Time.
Relying only on phone/email without confirmation
Submitting a cancellation request by email or phone without obtaining confirmation increases the risk it won’t be processed in time.
When using non-portal methods, request written confirmation and keep timestamps or case numbers for your records.
Comparative recap
Key takeaways at a glance
This table summarizes bistroMD’s cancellation and refund characteristics compared with typical consumer expectations.
It is intended for quick comparison when deciding how to manage or dispute a subscription.
Comparison table
| Feature | bistroMD | Typical consumer expectation |
|---|---|---|
| Cancellation method | Web portal (primary); phone/email (24‑hour notice) | Easy online cancellation with confirmation |
| Refunds for taste | No refunds; exchanges not allowed once shipped | Some vendors offer satisfaction guarantees or short cooling-off |
| Shipping/packaging issues | Case-by-case credit or replacements | Expect refund or replacement for damaged delivery |
| Local pricing for Nigeria | Not available / USD only | Clear local pricing or multi-currency support preferred |
After cancelling
Confirmations and follow-up
After you cancel, check your account for confirmation that the subscription was ended and that no future charges are scheduled.
Keep screenshots or confirmation emails for your records in case of future disputes.
Helpful links and next steps
- Cancellation FAQ: How do I cancel a subscription?
- Return policy / guarantee info: bistroMD guarantee
- Packaging/return policy details: Return & exchange FAQ
Address
Corporate correspondence
For written correspondence related to cancellations or complaints, the publicly listed corporate address is:
bistroMD, LLC 1575 Pine Ridge Road Suite 21 Naples, Florida 34109 United States
Notes about local support
No Nigeria-specific address or local office was identified in public records for 2024/2025.
If you are in Nigeria and experience problems, consider collecting documentation and contacting your payment provider or app-store support for dispute options.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.