Cancel Sweatcoin: Step-by-Step Guide

What is Sweatcoin

Overview

Sweatcoin is a mobile app that tracks outdoor steps and rewards users with a digital currency (Sweatcoins) for activity. It aims to motivate walking and basic fitness by offering rewards, offers, or premium features for a subscription.

How it works (brief)

The app runs in the background on supported devices and credits steps according to its tracking rules. Users can upgrade to a paid Premium plan for higher earning caps and early access to offers.

How to cancel Sweatcoin

App (Credit/Debit Card or PayPal)

• Open Sweat app (version 7.1 or higher).
• Tap profile icon → scroll to bottom → Select "Cancel Subscription".
• Answer the cancellation survey → Confirm Cancellation.
• You’ll continue using the app until the end of the current paid billing cycle.
• Note: Deleting the app does not cancel the subscription.

Apple (iOS) and Google Play (Android)

• Apple in‑app: In Sweat tap profile → bottom → "Cancel Subscription" → survey → confirm → you will be redirected to your Apple ID to finalise cancellation.
• Or via iOS Settings: Settings → [Your Name] → iTunes & App Store → Apple ID → Subscriptions → select "Sweat" → Cancel Subscription.
• Google Play: Open Play Store → Subscriptions → select "Sweat" → Cancel → complete survey → confirm.
• Ensure you cancel using the same Apple ID or Google account that was used to purchase the subscription.

Web (Sweat WebApp)

• Go to join.sweat.com → sign in → profile icon → "Edit" under My Subscription → "Cancel Subscription".
• Follow the on‑screen prompts and survey; you will receive a confirmation email upon successful cancellation.

What happens when you cancel

Access after cancellation

When you cancel, access to paid features continues until the end of your current paid billing cycle. You will not be charged again after cancellation takes effect.

Renewal and account status

Auto‑renewal stops for the subscription you cancelled. Your account will revert to the free tier when the paid period ends, but your account data and Sweatcoins already earned typically remain available under the free plan.

Data and privacy

Sweat retains account and activity data according to its privacy policy. Cancelling a subscription does not automatically delete your account or personal data; you must follow account deletion steps if you want data removed.

Will I get a refund?

Official Sweatcoin policy

Sweat explicitly states that cancelling a subscription does not provide a refund nor pro‑rate remaining subscription periods. No refunds or pro‑rations are offered upon cancellation.

Platform exceptions and refunds

• Apple and Google Play purchases are subject to Apple/Google refund policies. Any refund requests must follow those platforms' procedures.
• If you believe a charge was fraudulent or the service was misrepresented, you can request a refund via the app store or raise a dispute with your payment provider.

Sweatcoin plans and pricing

Plans (user‑reported)

Official local pricing for Nigeria is not published by Sweat. The following prices are user‑reported and may vary by account, platform and region.

Pricing table

Your consumer rights in Nigeria

Relevant law and protections

Under Nigerian consumer protection regulations, consumers have rights to fair treatment, accurate information, and remedies for defective or misrepresented services.

How this applies to subscriptions

• Automatic 14‑day cooling‑off for digital subscriptions is not automatic unless specified in terms.
• If you experience deceptive practices (e.g., double charges without service), you can lodge complaints with the Federal Competition and Consumer Protection Commission (FCCPC).
• For App Store or Google Play purchases, use the platform refund processes first; platform policies may offer limited remedies.

Customer experiences

Positive feedback

• Some users find Sweatcoin motivational for walking and increasing daily steps.
• Trustpilot reviews report users appreciating encouragement to exercise and occasional rewards. See a summary at Trustpilot.

Negative feedback

• Complaints include step‑tracking glitches, inability to cash out, and poor or slow customer support.
• Other reports include double charges, non‑functioning rewards/auctions, and distrust about cashback or trapped Sweatcoins. Examples on Trustpilot and Reddit.

Documentation checklist

What to keep when cancelling

• Screenshot of your subscription page showing plan and renewal date.
• Payment receipt or bank/PayPal transaction ID for the subscription charge.
• Confirmation email or screenshot after completing cancellation in the app or web.
• App store order ID (Apple) or Google Play order number if purchased via those stores.

When to contact support or platform

• If you were charged after cancellation, keep bank statements and timestamps for support or dispute.
• If the app redirected you to another account (wrong Apple ID), document the Apple ID shown and the steps you took.

Common mistakes

Deleting the app instead of cancelling

Many users assume deleting the Sweat app cancels their subscription. This does not stop billing; you must cancel inside the app, web, or via the app store used to buy the plan.

Cancelling the wrong account or Apple ID

Users sometimes cancel a subscription under a different Apple/Google account than the one used to subscribe. Always verify the Apple ID or Google account before cancelling.

Expecting an automatic refund

Sweat’s policy states no refunds or pro‑rations. Expecting a refund without following platform dispute processes or terms is a common source of frustration.

Comparative recap

Summary table

After cancelling

Immediate next steps

• Save the cancellation confirmation email and any screenshots of the final confirmation screen.
• Monitor bank or PayPal statements to ensure no further charges post‑billing period.

Where to get help

• Sweat web: join.sweat.com
• Apple refunds: Apple refund requests
• Google Play refunds: Google Play refund requests
• Nigeria consumer complaints: Federal Competition & Consumer Protection Commission (FCCPC)

Address

Corporate address (registered)

c/o OHS Secretaries Limited, 9th Floor, 107 Cheapside, London, EC2V 6DN, UK.

Notes about contact

This is the registered office listed in public filings. For subscription queries, use in‑app or platform support channels first, then escalate with documented evidence if required.