Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Curology service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Curology: Easy Method
What is Curology
Service overview
Curology is an online subscription service that provides personalized skincare formulas, typically including prescription-strength ingredients tailored to each user.
How it is offered
Curology operates primarily through its website and terms of service aimed at U.S. customers, with shipments billed on a recurring schedule.
How to cancel Curology
Cancel via website
- Log in at the Curology website and go to the Payment Information section of your account.
- Follow the on-screen cancellation steps to stop future shipments; you must cancel at least two (2) business days before your next shipment to avoid that charge.
Cancel via email
- Email hello@curology.com requesting cancellation and include your account details (name, email used for account, and order number if available).
- Keep the cancellation confirmation email; if you do not receive one, follow up until you have written confirmation.
Notes about mobile app stores
- Curology’s Terms do not provide separate App Store or Google Play cancellation instructions.
- If you subscribed through an app store, cancellation may still need to be managed via the Curology website or by emailing support, because the company’s terms focus on web subscriptions.
What happens when you cancel
Access and shipments
Once cancellation is processed before the cutoff, no future shipments will be billed and you will not receive subsequent orders.
If you cancel after the two-business-day cutoff, you may still be charged for the upcoming shipment; cancellation then takes effect the next billing cycle.
Account and data
Your account will remain accessible unless you request account deletion; personal data retention follows Curology’s privacy policy.
Save any prescriptions, images, or advice you want to keep before requesting deletions.
Will I get a refund?
First Shipment Refund
First-time subscribers unhappy with their first trial shipment can request a refund by contacting hello@curology.com within twenty-eight (28) days of that shipment’s delivery date.
Other refund rules and exceptions
- After the First Shipment Refund window, subscription shipments that have been billed and processed are generally non-returnable and non-refundable.
- Non-subscription, non-prescription items may be returned or refunded at Curology’s discretion if contacted within fourteen (14) days of delivery.
- Prescription non-subscription products cannot be returned.
Curology plans and pricing
Overview
Pricing shown below are approximate EUR conversions based on reported U.S. subscription plans; official pricing for Nigeria is not provided by Curology.
Note on currency and availability
No official Euro or NGN subscription pricing was found for Nigeria; retailer listings in other countries may differ from official web subscriptions.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Custom Formula (Small Bottle) | €18.00 (approx.) | Monthly | Personalized prescription-strength formula, 1-month supply |
| Custom Formula (Large Bottle) | €33.00 (approx.) | Every 2 months | Personalized prescription-strength formula, 2-month supply |
| Cleanser & Moisturizer Set (addon) | €17.00 (approx.) | Per shipment | Gentle cleanser + moisturizer |
Your consumer rights in Nigeria
General protection
Curology’s terms do not address Nigerian-specific rights and are written for U.S.-directed services.
Nigerian consumers should be aware that the company’s contractual refund windows (28 days first-shipment, 14 days discretionary) are the policies you must follow with Curology.
Nigerian law and remedies
Nigerian consumer protection is governed by bodies such as the Federal Competition and Consumer Protection Commission (FCCPC).
You may contact the FCCPC or local consumer advice services for guidance on cross-border e-commerce disputes and possible remedies.
Federal Competition and Consumer Protection Commission (FCCPC)
Customer experiences
Positive feedback
Many reviewers praise Curology’s customer service for being responsive, helpful, and resolving issues like shipping or billing errors.
Customer scorecards on reviews platforms often show generally favorable ratings around 4.3 - 4.4 out of 5.
Negative feedback
Some users report difficulty cancelling, unclear billing practices, and unexpected charges if cancellation timing was missed.
Complaints also include instances of delayed responses or charges appearing despite attempted cancellations.
Documentation checklist
What to include when you cancel
- Account email and full name as on the Curology account.
- Order number(s) or shipment date(s) if available.
- Clear statement: “Please cancel my subscription” and the requested cancellation date.
What to keep after cancellation
- Save the cancellation confirmation email or any case/ticket number from support.
- Keep billing statements for the period around cancellation in case of disputed charges.
Common mistakes
Missing the cancellation cutoff
Waiting until the day before a scheduled shipment is risky; Curology requires cancellation at least two business days before the next shipment to avoid being billed.
Example: cancelling one day before shipping often results in the next shipment still being billed and sent.
Not keeping written confirmation
Only verbal or unconfirmed requests are risky. Always obtain and keep a written confirmation (email) to show the effective cancellation date.
If you only communicated via chat or phone, ask for an email confirmation or reference number immediately.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds, and contact methods as they apply to Curology and what Nigerian users should note.
Notes for Nigeria
Information is based on Curology’s public Terms and reviews; for cross-border disputes, local consumer bodies may assist.
| Topic | Curology (what it says) | Notes for Nigeria |
|---|---|---|
| How to cancel | Cancel via website Payment Information or email hello@curology.com; must cancel ≥2 business days before next shipment. | Follow web cancellation or email; keep confirmation for proof if dispute arises across borders. |
| App store cancellation | Terms do not specify App Store/Google Play cancellation steps directly. | If subscribed via an app, contact Curology support and check the app store subscription settings as well. |
| Refunds | 28-day refund for first shipment; other subscription shipments non-refundable once billed; limited returns for non-prescription items within 14 days. | Request first-shipment refunds promptly; other refunds are unlikely per Curology policy. |
| Customer support | Email and website support; reviews show mixed response times. | Email support and retain records; escalate to consumer protection bodies if unresolved. |
After cancelling
What to do immediately
- Save the cancellation confirmation email and any reference numbers.
- Check your payment method and bank/credit card for unexpected charges in the next billing cycle.
Helpful links and follow-up
- Curology Terms - cancellation and refund details.
- Email: hello@curology.com for cancellations and refund requests.
- For consumer advice in Nigeria: Federal Competition and Consumer Protection Commission (FCCPC).
Address
Mailing address (Curology)
Curology, Inc.
353 Sacramento Street, 20th Floor
San Francisco, California 94111
Notes on written requests
If you prefer to send a written cancellation or complaint by post, use the address above and include all account details and a clear cancellation statement.
Allow time for international mail and include an email address to receive confirmation.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.