Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Flo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Flo: Easy Method
What is Flo
Overview
Flo is a menstrual and fertility tracking app that offers cycle predictions, symptom tracking, and educational content.
It is available on iOS, Android and via the web, with an optional paid Flo Premium subscription for extra features.
Main features
Key features include period and ovulation predictions, symptom logs, articles, and personalised insights.
Premium adds advanced analytics, courses and additional content for family planning and health tracking.
How to cancel Flo
Cancel via App Store (iOS)
- Open iOS Settings → tap your name → Subscriptions → select the Flo subscription → tap “Cancel Subscription”.
- Must cancel at least 24 hours before the trial or billing renewal to avoid being charged.
Cancel via Google Play (Android)
- Open Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Flo → tap “Cancel subscription”.
- Must cancel at least 24 hours before renewal to prevent the next charge.
Cancel via Web or PayPal
- In the app or on the website: Menu (avatar) → profile card → tap “Manage Subscription” → then “Cancel” → “Cancel Plan”.
- If payment was via PayPal: log into PayPal → Profile → Payments → Automatic Payments → select Flo → Cancel.
Timing and verification
- Cancel at least 24 hours before the trial-end or billing date to avoid a renewal charge.
- Keep confirmation emails or screenshots showing the canceled status and date for your records.
What happens when you cancel
Access after cancellation
When you cancel, your paid subscription typically remains active until the end of the current billing period.
You will usually retain Premium access until that expiry date, after which access reverts to the free features.
Billing and renewal
Cancellation prevents future automatic renewals but does not retroactively void charges already processed.
If you cancel during a free trial, ensure cancellation occurs before the 24-hour cutoff to avoid conversion to a paid period.
Data and account
Your Flo account data (logs, history) generally remains available after cancellation unless you request deletion.
To remove personal data, follow Flo’s account or privacy settings or contact support as described in their privacy policy.
Will I get a refund?
Flo refund policy (general)
Flo does not offer general refunds; once a billing period has started or a free trial ends, refunds are not guaranteed.
Flo emphasises that refunds are managed by the payment stores rather than being guaranteed directly by the app.
How to request a refund
- Request refunds from the payment provider you used: Apple (App Store), Google Play, or PayPal.
- Flo itself does not guarantee refunds; the payment provider reviews and decides on refund eligibility.
Exceptions and tips
- If you believe you were charged in error after cancelling, gather receipts, screenshots and cancellation confirmations before contacting the store.
- Act promptly - stores often have time limits and review processes for refund requests.
Flo plans and pricing
Summary of available plans
Below are approximate plan names, prices and billing periods converted from commonly reported USD pricing.
Actual prices in Nigeria may vary by region, store and promotions.
Pricing table
| Plan | Price (approx.) | Period | Features (short) |
|---|---|---|---|
| Standard Monthly (USD) | €10.56 | Monthly | Flo Premium full access (approx.) |
| Standard Yearly (USD) | €36.79 | Annual | Flo Premium full access (approx.) |
| Promotional Monthly (USD) | €7.35 | Monthly | Discounted offer (approx.) |
| Promotional Yearly (User Reported) | €16.49 | Annual | Deeply discounted promotional pricing (user report) |
Your consumer rights in Nigeria
Local refund and withdrawal context
Flo does not explicitly provide a statutory 14-day cooling-off or withdrawal policy in its documentation.
Where a statutory right exists, Flo’s policy emphasises store-managed refunds rather than an in-app 14-day refund promise.
Practical implications for Nigerian users
- Nigerian users may not have a clear automatic right to a full refund from Flo; refunds depend on the payment provider’s discretion.
- For App Store or Google Play payments, file refund requests with those stores; for PayPal use PayPal’s dispute/automatic payments controls.
How to escalate
If a store refuses a refund and you believe you have consumer protection grounds, collect documentation and consider contacting your bank or card issuer for a charge dispute.
Keep clear records of cancellation attempts, receipts and communication when escalating any complaint.
Customer experiences
Positive feedback
- Users praise the app’s user-friendly interface, accurate predictions, symptom tracking and educational content (TrustPilot).
- A Nigerian reviewer reported: “Flo has been of great help in helping me track my cycle.”
Negative feedback
- Some users report being charged despite cancelling free trials or subscriptions and difficulty obtaining refunds (TrustPilot, Postclic summaries).
- Reddit threads describe recurring unauthorized charges after cancellation and slow or unresponsive support in some cases.
Takeaways from reviews
The app is valued for core tracking features but users should carefully follow cancellation steps and keep evidence in case of billing disputes.
Using the store refund channels quickly improves the chance of a favourable outcome for disputed charges.
Documentation checklist
What to collect before requesting a refund
- Subscription receipt or bank/card statement showing the charge.
- Screenshot of your subscription status inside the app or the store showing cancellation.
- Email confirmation of purchase or cancellation, if available.
Additional items for escalation
- Transaction ID from App Store, Google Play or PayPal.
- Dates and times of attempted cancellations and any support correspondence.
- Copies of any refund denial from the store or payment provider.
Common mistakes
Assuming in-app cancellation removes store billing
Example: Cancelling inside the app but not in Apple/Google subscription settings can leave the store subscription active and charging.
Always double-check the subscription status in the App Store or Google Play after cancelling in-app.
Missing the 24-hour cutoff
Example: Cancelling on the day of renewal without allowing 24 hours can still result in being billed for the next period.
Cancel at least 24 hours before the trial end or billing date to avoid unexpected charges.
Not keeping proof
Example: Failing to save cancellation confirmation or receipts makes refund disputes harder to support.
Take screenshots and save emails immediately after cancelling and when you receive charges you did not expect.
Comparative recap
Cancel channels compared
| Channel | How to cancel | Refund route | Notes on timing |
|---|---|---|---|
| App Store (iOS) | iOS Settings → Subscriptions → select Flo → Cancel Subscription | Request refund from Apple App Store | Cancel ≥24 hours before renewal to avoid charge |
| Google Play (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Flo → Cancel | Request refund from Google Play | Cancel ≥24 hours before renewal |
| Web / PayPal | Menu (avatar) → Manage Subscription → Cancel; or PayPal Automatic Payments → Cancel | Request refund from PayPal or payment method used | Cancel before billing date; retain screenshots |
After cancelling
What to check next
Confirm the subscription shows as cancelled in the store and save any confirmation screens or emails for your records.
Monitor your card or PayPal account for any further charges and compare dates against cancellation confirmations.
Helpful links and support
- Flo web app and account settings
- Apple - Cancel subscriptions
- Google Play - Cancel or turn off auto-renew
- PayPal - Automatic payments and cancellations
Address
Registered office
Flo Health UK Limited - Fourth Floor, International House, 1 St Katharine’s Way, London, E1W 1UN, United Kingdom.
Notes on contacting
Use in-app support or the official website for account-specific questions; include your account email and transaction details when contacting support.
For legal or company enquiries, the registered office address above corresponds to Flo Health UK Limited.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.