Cancel GREATCALL online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Greatcall service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Greatcall: Step-by-Step Guide
What is Greatcall
Overview
Greatcall (also marketed as Lively in some regions) provides mobile phones and safety services aimed primarily at older adults, including emergency response features and simplified handsets like the Jitterbug.
Service scope
Products include phones, safety devices and subscription plans for voice, data and emergency services. Availability and pricing for Nigeria are not published by Greatcall.
How to cancel Greatcall
Primary cancellation method
Greatcall accepts cancellations by phone only. To cancel, call customer service at 1-800-733-6632 and request a return authorization number.
Step-by-step cancellation steps
- Call Greatcall customer service at 1-800-733-6632 from Nigeria (prepare for international calling or use an international calling service).
- Provide account details: full name, account number, phone number, and proof of purchase if requested.
- Request and record a return authorization (RA) number if you are returning a device.
- Follow the agent’s instructions for returning the device within the specified return window.
- Keep records: note the date/time of your call, representative name, RA number and any reference numbers provided.
What happens when you cancel
Access and service stop
Service termination will stop recurring charges after the effective cancellation date specified by the agent. Any active features tied to the account (emergency services, data) will be discontinued.
Device returns and conditions
Device returns must be completed within 30 days of purchase and the device must be in "like new" condition to avoid fees.
Allowed usage limits include under 30 minutes of talk time and under 25 MB of data for a full refund eligibility.
Will I get a refund?
Standard refund policy
If you return an eligible device within 30 days and it meets the condition limits, Greatcall refunds the activation fee, first month’s service, phone cost and applicable taxes.
Exceptions and timing
- Shipping costs are non-refundable.
- If the device exceeds usage limits or is not "like new," a $10 restocking fee applies and prorated charges may be deducted (including monthly service or $0.35/minute overage).
- Refunds can take up to 21 business days to process.
Greatcall plans and pricing
Pricing availability
No publicly available Greatcall (Lively) pricing for Nigeria in EUR was found. US forum references show USD pricing but are not Nigeria-specific.
What to expect
Expect pricing details to vary by country and reseller. Contact customer service for exact charges applicable to your order.
| Plan / Item | Price | Notes |
|---|---|---|
| Monthly service | Varies | No Nigeria-specific public data; US forum examples exist |
| Device cost | Varies | Depends on model and purchase channel |
| Activation fee | Varies | May be refundable within 30 days if return conditions met |
| Shipping | Varies | Shipping costs are non-refundable |
Your consumer rights in Nigeria
Return and cooling-off
Greatcall documentation does not reference a 14-day statutory cooling-off right; instead a 30-day return policy with strict limits is used.
Practical considerations for Nigerian consumers
- Return shipping costs are borne by the customer and are non-refundable.
- Because cancellations and refunds are phone-based, Nigerian users should be prepared for international call costs or use an international customer service channel.
- If billing continues after cancellation, monitor statements and be ready to escalate with your bank or file a dispute.
Customer experiences
Positive feedback
Many users praise the Jitterbug handset for ease of use, large buttons and suitability for visually impaired or elderly users.
Some customers report satisfaction with safety devices (e.g., seizure alerts) and courteous support when services function as expected.
Negative feedback
Numerous reviews cite long wait times, unhelpful or rude agents, billing problems and difficulty cancelling, leading to continued charges in some cases.
Common complaints include activation issues, inability to cancel online, unreliable device performance, and poor responsiveness to email or calls.
Documentation checklist
What to prepare before calling
- Order number or account number
- Device serial number or IMEI
- Proof of purchase (receipt or invoice)
- Date of purchase and device condition details
What to collect during and after the call
- Return authorization (RA) number
- Representative name and call reference number
- Tracking number for returned device and proof of postage
- Copies/screenshots of billing statements if disputing charges
Common mistakes
Not securing a return authorization
Failing to obtain and record an RA number can lead to returns being refused or delays in refund processing. Always get written or verbal confirmation and note the details.
Exceeding usage limits or returning late
Returning a device after 30 days or with more than 30 minutes talk time or 25 MB data typically voids full refund eligibility and may incur restocking fees or prorated deductions.
Assuming you can cancel online is risky; Greatcall requires phone-based cancellation so attempting online methods alone may not stop billing.
Comparative recap
At-a-glance comparison
| Feature | Greatcall | Typical alternatives |
|---|---|---|
| Cancellation method | Phone-only (1-800-733-6632) | Many competitors offer online or in-app cancellation |
| Refund window | 30 days with strict usage and condition limits | Some providers offer 14 - 30 day cooling-off with fewer restrictions |
| Return condition strictness | Like-new, <30 minutes talk, <25 MB data or fees apply | Often allow more usage before deductions |
| Customer service reputation | Mixed: ease-of-use praised; many complaints about support and billing | Varies widely; some brands have stronger online support and dispute processes |
| Pricing transparency in Nigeria | Not publicly available; varies | Some global providers publish local pricing and online quotes |
After cancelling
Follow-up actions
Keep proof of cancellation, RA number, and shipment tracking until your refund posts. Check bank and card statements for continued charges for at least one billing cycle.
Helpful links and escalation
- Cancellation reference (findanyanswer.com)
- Return & refund details (manuals.plus)
- Customer reviews (Trustpilot)
- Customer reviews (Sitejabber)
Address
Primary mailing address
P.O. Box 4428, Carlsbad, CA 92018
Contact reminder
For cancellations and returns call customer service at 1-800-733-6632. Nigerian consumers should prepare for international calling or use a calling service and keep all reference numbers and receipts.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.