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Cancel Hims: Easy Method
What is Hims
Overview
Hims is a U.S.-based telehealth and wellness company that offers prescription treatments, over-the-counter products, and digital medical services for issues such as hair loss, sexual health, and skin care.
The service combines online consultations, recurring subscription deliveries, and support channels to manage orders and ongoing treatments.
How it serves customers
Hims provides consultations and recurring shipments, meaning many customers interact through an app or website to manage subscriptions and refills.
Because Hims is based in the United States, some policies and customer support channels reflect U.S. operations even when users access services from other countries.
How to cancel Hims
Cancel via App (iOS/Android)
- Open the Hims/Hers app.
- Go to Account → Subscriptions → Edit Upcoming Orders → Manage Subscription → Cancel Subscription → confirm.
- Action must be taken at least 48 hours before your next order to stop the upcoming shipment.
- See the support article: How do I snooze or cancel my next order?
Cancel via Web or Customer Support
- Web: Log into your account on the Hims/Hers website → Subscriptions → Manage → Add or remove items / Edit/Cancel Orders → Cancel Subscription → confirm.
- Customer Support: Use your account’s secure messaging portal, email [email protected], or call (800) 368‑0038 to request cancellation.
- Cancellations must be requested at least 48 hours (2 days) before renewal; cancellation takes effect at the end of the current subscription period.
- Reference terms: Hims Terms and Conditions
What happens when you cancel
Access and deliveries
Cancellation ends future recurring shipments but does not stop orders already processing or shipped.
If an order has begun processing or shipped before your cancellation, that order will still be completed and billed.
Account status and renewal
Cancellation typically takes effect at the end of your current billing/subscription period; you retain access until that date.
Make sure to cancel at least 48 hours before the next renewal to avoid an additional charge for the upcoming cycle.
Will I get a refund?
Standard refund window
Full refunds are available within 48 hours of payment provided no Testing Services have been received.
After 48 hours, refunds are considered case-by-case at Hims’ sole discretion; no refunds are possible after one year from payment.
Exceptions and limitations
- Generally, processed or shipped orders are not refundable unless there was an error, duplicate charge, or incorrect shipment.
- Digital services (consultations, medical evaluations) are non-refundable once provided.
- See refund and service details: Terms and Conditions and digital services note.
Hims plans and pricing
Pricing availability
No official Hims subscription prices in Nigerian Naira (NGN) or a localized Nigeria offering were found for 2024/2025.
U.S. pricing exists publicly, but localized pricing and plans for Nigeria are not available.
Summary table
| Plan | Price | Notes |
|---|---|---|
| Subscription plans | Varies | No official Nigeria pricing available; U.S. prices not applicable without local offering. |
Your consumer rights in Nigeria
Legal protections
Nigerian consumers are generally protected by the Federal Competition and Consumer Protection Act (FCCPA) 2018, which covers fair treatment, clear cancellation and refund terms, and protection from unsolicited payments.
These protections support rights to clear terms and remedies for unfair practices, but enforcement across borders can be limited.
Practical steps and limitations
- Because Hims is U.S.-based, Nigerian law may only offer limited cross-border enforcement.
- Use Hims’ stated policies, local bank chargebacks, and international consumer complaint mechanisms when needed.
- Document all communication, cancellation attempts, and billing dates to support disputes under FCCPA or bank chargeback processes.
Customer experiences
Positive feedback
Some customers praise product effectiveness (for hair growth or ED improvements), clear instructions, and helpful communication when items needed replacement.
Certain reviews describe the experience as professional and intuitive.
Negative feedback
Common complaints include difficulty cancelling, unexpected renewals, charges after cancellation, and shipments sent without clear notice.
Other issues reported are slow or ineffective customer service, refusal of refunds, and dissatisfaction with product effectiveness in some cases.
Documentation checklist
What to keep
- Account emails confirming subscription start, renewal dates, and cancellation requests.
- Order invoices, transaction IDs, and payment receipts from your bank or card provider.
- Copies/screenshots of in-app or web cancellation steps and any confirmation messages.
How to organise evidence
- Save dates and timestamps for each cancellation attempt and any replies from Hims support.
- Keep phone call records where possible and note names or ticket numbers from support interactions.
- If disputing charges, prepare bank statements and correspondence for a chargeback claim.
Common mistakes
Missing the 48‑hour window
Many users attempt cancellation too close to renewal and are charged because Hims requires at least 48 hours notice before the next order.
Always cancel at least two full days before the scheduled renewal to avoid an unintended shipment or charge.
Relying on a single method without confirmation
Some customers assume an email or brief in-app action completed cancellation without checking for a confirmation message.
Always confirm cancellation in your account subscriptions screen or get written confirmation from support to avoid disputes later.
Comparative recap
Quick comparison
| Method | Notice required | Refund window | Notes |
|---|---|---|---|
| App (iOS/Android) | At least 48 hours before next order | Full refund within 48 hours if no testing services; otherwise case-by-case | Cancel via Account → Subscriptions → Manage Subscription |
| Web | At least 48 hours before next order | Same as app; processed/shipped orders generally non-refundable | Manage subscriptions from the website account area |
| Customer Support (email/phone) | Request at least 2 days before renewal | Refunds handled case-by-case after 48 hours; one year limit | Use secure messaging, email [email protected], or call (800) 368‑0038 |
After cancelling
What to expect next
After a successful cancellation you should retain access until the end of the current subscription period and receive confirmation of the cancellation in your account or by email.
If you are billed after cancellation, use your documentation to contact Hims support or your bank for a chargeback.
Helpful links and contacts
- Cancellation and snooze article: support.hims.com
- Hims Terms and Conditions: hims.com
- Email support: [email protected] | Phone: (800) 368‑0038
Address
Registered local address
HIMS NIGERIA LIMITED - 7 OBARTA ST., ORILE, IGANMU, LAGOS, LAGOS, LAGOS, LAGOS STATE.
This address was identified as a registered location but may not be intended for subscription cancellations or customer service requests.
Notes on using an address
There is no public indication that postal cancellation requests are accepted at this address for Hims subscriptions; use in-account cancellation, email, or phone for fastest results.
If you send mail, keep proof of postage and use recorded delivery where available to document your request.
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Written by Amara Obi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Hims subscription via the app, open the Hims/Hers app, go to Account → Subscriptions → Edit Upcoming Orders → Manage Subscription → Cancel Subscription, and confirm. Ensure you do this at least 48 hours before your next order to avoid being charged.
You can cancel your Hims subscription by contacting customer support through your account’s secure messaging portal, emailing [email protected], or calling (800) 368‑0038. Make sure to request cancellation at least 48 hours before your renewal date.
When you cancel your Hims subscription, future recurring shipments will stop, but any orders that are already processing or have shipped will still be completed and billed.
You may receive a full refund within 48 hours of payment if no Testing Services have been received. After that, refunds are handled on a case-by-case basis, and no refunds are possible after one year from payment.
You need to cancel your Hims subscription at least 48 hours before your next renewal to avoid being charged for the upcoming cycle.