Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Isagenix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Isagenix: Easy Method
What is Isagenix
Overview
Isagenix is a health and wellness company that sells nutritional products, meal-replacement shakes, supplements and subscription-based autoship services.
The company operates globally and offers programs that can be purchased one-time or through recurring Autoship/Lifestyle Rewards subscriptions.
Products and services
Products include meal-replacement shakes, protein products and bundles sold as individual purchases or via a subscription plan.
Subscriptions are commonly managed through app stores, the Isagenix website or payment services such as PayPal.
How to cancel Isagenix
Cancel via mobile platforms
- Apple App Store: On iPhone/iPad go to Settings → tap your name → Subscriptions → select Isagenix → Cancel Subscription. Confirm when prompted.
- Google Play: Open the Google Play Store → Menu → Subscriptions → select Isagenix → Cancel Subscription. Follow the on-screen prompts.
Cancel via website, PayPal or customer service
- Web/Direct/PayPal: Sign in to your Isagenix account and manage your Autoship/Lifestyle Rewards subscription from your dashboard.
- Alternatively contact Isagenix support by email at Support@Isagenixcorp.com or by phone at (+1) 877-877-1811.
- If available use the site live chat to request cancellation and ask for written confirmation or an RMA if returning products.
What happens when you cancel
Access and future shipments
Cancellation stops future shipments after the current processing cycle. If you miss the cutoff (see Autoship timing) the cancellation will apply to the next cycle.
No prorated refunds are provided for partial periods; subscriptions cease at the end of the current billing cycle when applicable.
Account and data
Your account remains available for order history and support access unless you request account deletion from customer service.
Keep records of cancellation confirmations, RMA numbers and emails for disputes or refund follow-up.
Will I get a refund?
Refund policy summary
Isagenix offers a 30-Day Satisfaction Guarantee for initial orders or first-time products, for opened or unopened items, with exclusions.
Refunds are credited to the original form of payment after returns are received and processed by Isagenix.
Exceptions, procedures and timing
- Obtain a Return Merchandise Authorization (RMA) before returning items; returns without an RMA may be denied.
- Non-refundable items include membership fees, shipping, administration fees, sales tools (e.g., Welcome Kit) and promotional items.
- Allow about 30 days after the distribution center receives your return for the refund to appear on the original payment method.
- If you cancel less than one business day before the autoship processing date, cancellation applies to the next cycle and there is no prorated refund.
Isagenix plans and pricing
Available plans
The table below lists example one-time purchase items and their listed EUR prices from marketplace data. Local NGN prices and availability may vary.
Price notes
Prices were converted from Nigerian marketplace listings using a mid-2025 exchange rate; actual costs in EUR/NGN may differ with daily exchange rates.
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| IsaLean Shake (14-meal canister) | €120.70 | One-time purchase | Superfood meal replacement, 14 meals, supports weight loss & lean muscle growth |
| IsaLean Protein Shake (complete) | €94.80 | One-time purchase | Complete superfood meal replacement shake |
Your consumer rights in Nigeria
30-Day satisfaction guarantee
Nigerian consumers are entitled to the 30-Day Satisfaction Guarantee for initial orders or first-time use products, subject to stated exclusions.
Follow the returns/RMA procedure to preserve your right to a refund under this guarantee.
Cancellation, transparency and timely refunds
- Consumers must be able to cancel via platform (App Store, Google Play) or directly through the Isagenix website, email or phone.
- Refunds should be processed within approximately 30 days after the return is received; eligibility must not be arbitrarily denied if RMA rules are followed.
- Non-refundable fees (membership, shipping, admin) must be clearly disclosed and are not required to be refunded.
Customer experiences
Positive feedback
Some customers report good product results, increased energy and satisfaction with specific products like shakes and collagen.
Positive comments include improved weight outcomes and product enjoyment when used as directed.
Negative feedback
Common complaints concern delayed or missing refunds, difficulty cancelling subscriptions, unexpected charges and slow customer service responses.
There are also reports of unpleasant product effects for some users and perceptions related to multi-level marketing practices.
Documentation checklist
Required documents
- Order number and date of purchase.
- Account email used for the purchase and screenshot of subscription settings.
- Return Merchandise Authorization (RMA) number if returning products.
Recommended supporting items
- Copies of emails or chat transcripts with customer service confirming cancellation or RMA.
- Tracking number and proof of postage for returned parcels.
- Bank/credit card statements showing the charge if you need to dispute billing.
Common mistakes
Timing errors
Many users miss the autoship cutoff and assume cancellation is immediate; if you cancel less than one business day before processing, the next cycle will be billed.
Not requesting an RMA before returning items can delay or invalidate a refund claim.
Communication and documentation errors
Failing to keep confirmation emails or not recording chat transcripts makes disputes harder to resolve.
Also, cancelling only in one place (e.g., website) while the subscription is billed through an app store can leave the subscription active; cancel in the platform where the billing originates.
Comparative recap
Quick comparison
The table below summarizes key cancellation and refund characteristics to help you decide and act quickly.
How Isagenix compares
| Aspect | Isagenix (summary) |
|---|---|
| Cancellation methods | Via Apple App Store, Google Play, Isagenix website/account, email or phone. |
| Refund guarantee | 30-Day Satisfaction Guarantee for initial orders; exclusions apply (membership, shipping, promo items). |
| Refund timing | Refunds processed ~30 days after returns are received at the distribution center. |
| Common issues | Delayed refunds, difficulty cancelling if billed through different platforms, unexpected charges. |
| Best practice | Obtain RMA, keep written confirmation, cancel via the billing platform and monitor statements. |
After cancelling
Next steps to confirm cancellation
- Save any cancellation confirmation emails or screenshots and note the date of cancellation.
- Check your bank or card statement for any unexpected charges in the next billing cycle and keep transaction records.
Where to get help
- Email: Support@Isagenixcorp.com
- Phone: (+1) 877-877-1811
- Apple subscription help: Manage subscriptions on iPhone
- Google Play subscription help: Manage subscriptions on Google Play
Address
Corporate headquarters
Isagenix Worldwide LLC
155 E. Rivulon Blvd., Suite 104, Gilbert, AZ 85297, United States
Customer service contacts
- Email: Support@Isagenixcorp.com
- Phone: (+1) 877-877-1811
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.