Cancellation service #1 in United Kingdom
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Roman service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Roman: Easy Method
What is Roman
Overview
Roman (now often branded as Ro) is a US-based telehealth company that offers online consultations and prescription subscription services for various treatments.
Services provided
Services typically include online medical evaluations, medication delivery, and subscription plans with automatic refills for ongoing treatments.
Roman operates primarily under US terms and ships from the United States; availability and local pricing in Nigeria are limited or not advertised.
How to cancel Roman
Cancel via App or Web (Roman by Ro)
- Log into your Ro (formerly Roman) account on the web or in the app.
- Go to the Care or Plan section and select the relevant treatment or subscription.
- Choose "Turn off auto-refills" or "Cancel Plan" to stop future renewals.
- Cancellation is effective immediately; save any on-screen confirmation or email confirmation for your records.
Cancel via App Store or Google Play
- If you subscribed through the Apple App Store or Google Play, cancel through your store account subscriptions interface.
- Open your Apple ID subscriptions (iOS) or Google Play Subscriptions (Android) and cancel the Roman/Ro subscription there.
- Note: Cancelling inside the app may not stop store‑managed subscriptions - use the platform that charged you.
What happens when you cancel
Access and service after cancellation
Cancellation typically stops future automatic renewals immediately, but any remaining supply already paid for may still be delivered depending on order status.
Billing, data and records
There are no early‑termination fees for subscription cancellation according to provider policy, but fees already charged are generally non‑refundable.
Your account and medical records are retained under the provider's privacy and record‑retention policies; you can request copies via the account or support channels.
Will I get a refund?
General refund policy
Ro generally does not accept returns or issue refunds for prescription or subscription services.
Fees already paid are generally non‑refundable unless a specific exception applies.
Exceptions and timing
- Refunds may be possible if an order has not yet shipped or if a treatment request is deemed unsuitable by the provider.
- Where refunds are granted, they are sometimes processed automatically and may take around five business days to appear.
- If you believe an unauthorized charge occurred, you can also contact your payment provider about a chargeback as a parallel option.
Roman plans and pricing
Pricing overview
There is limited public evidence of Roman (Ro) pricing specifically for Nigeria.
Availability and notes
Where local pricing information is absent, plan costs may vary by treatment, geography, and whether you subscribe via app stores or directly on the website.
| Plan / Item | Price | Notes |
|---|---|---|
| Typical subscription plans | Varies | Prices depend on treatment and region; no Nigeria-specific pricing found |
Your consumer rights in Nigeria
Key protections under local law
Consumers in Nigeria are protected by the Federal Competition and Consumer Protection Act (FCCPA), which requires clear terms for cancellations and prohibits unfair or deceptive trade practices.
Limitations for cross-border digital services
Ro is a US-based provider and its terms are generally governed by US law, which can limit direct enforcement of Nigerian consumer protections for cross‑border digital health services.
Practical options for Nigerian users include carefully reviewing terms before subscribing and using payment provider dispute mechanisms if unauthorized charges occur.
Customer experiences
Positive feedback
- Customers report discreet packaging, convenient telehealth consultations, and timely medication delivery as advantages.
- Licensed doctors, online consultations, and responsive chat support are often highlighted as benefits.
Negative feedback
- Common complaints include unexpected or recurring charges, difficulty cancelling subscriptions, and slow customer support responses.
- Some users report not receiving shipments or feeling ignored by support channels when seeking help with prescriptions or cancellations.
Documentation checklist
Account and order records
- Account email and username used to register with Roman (Ro).
- Order numbers, invoice receipts, and subscription names.
- Payment method details and transaction dates (screenshots or bank statements).
Support communications
- Copies of emails, chat transcripts, and confirmation screens showing cancellation or attempted cancellation.
- Any refusal or automated response from Ro support, and timestamps of interactions.
Common mistakes
Canceling in the wrong place
A frequent error is cancelling inside the app while the subscription is managed by Apple or Google Play; the store will continue to bill if you do not cancel there.
Assuming automatic refunds
Many users expect refunds when they cancel, but Roman's policy is that paid fees are generally non‑refundable. Always save confirmation and check order shipment status.
Other mistakes include failing to save cancellation confirmations, not capturing transaction evidence, or missing the timing window before the next auto‑renewal.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, refund likelihood, and recommended immediate actions for each route.
Action tips
Always document cancellation steps and confirmation IDs, and contact your payment provider if you see unauthorized charges after cancellation.
| Route | How to cancel | Refund likelihood | Recommended action |
|---|---|---|---|
| App / Web (Roman by Ro) | Log into account → Care/Plan → Turn off auto-refills or Cancel Plan | Low (fees generally non‑refundable; exceptions possible if not shipped) | Save confirmation; check order status; contact support with documentation |
| Apple App Store / Google Play | Cancel subscription via Apple ID subscriptions or Google Play Subscriptions | Low (store subscriptions typically follow app store refund rules) | Cancel in store; request refund via store support if applicable; keep receipts |
After cancelling
What to check immediately
- Confirm you received an on-screen or email confirmation of cancellation.
- Verify upcoming charges with your bank or card issuer to ensure billing stopped.
Further actions and useful links
- Visit Ro (Roman) help pages: Ro - Help.
- Apple subscriptions support: Manage subscriptions on Apple.
- Google Play subscriptions support: Manage subscriptions on Google Play.
- Nigerian consumer protection: Federal Competition and Consumer Protection Commission.
Address
Primary address on record
Roman (Ro) - 472 Brighton Dr, Bloomingdale, IL 60108, USA.
Notes on contacting
Ro is a US-based provider; use the website support channels for account issues. For local consumer assistance in Nigeria, consult the FCCPC for guidance on cross‑border disputes.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.