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Cancel Shakeology: Step-by-Step Guide
What is Shakeology
Overview
Shakeology is a branded line of meal‑replacement and superfood protein shakes sold through Beachbody and associated retail channels. It is marketed as a nutrient‑dense shake with proteins, probiotics, adaptogens and vitamins.
Common formats
Products include vegan and whey protein powder blends, single trial packets, and one‑off 30‑serving bags. Some listings are imported and sold through third‑party retailers serving Nigeria.
How to cancel Shakeology
Cancel online (recommended)
- Log in to your Beachbody/Shakeology account on the website and go to subscription or account settings.
- Locate your active Shakeology subscription and choose the cancel or manage subscription option.
- Follow prompts to confirm cancellation and save any cancellation confirmation number or screenshot.
- Note: subscription cancellations must be made at least a certain time prior to the next billing cycle; the exact timeframe is not specified in the public terms. See Beachbody Terms & Conditions: Terms & Conditions.
Cancel by contacting customer service
- Contact Beachbody Customer Service by phone, email, or web chat and request cancellation of your subscription.
- If you need to return an automatic supplement shipment, request a Return Authorization from customer service before sending items back.
- For returns and authorizations see Shakeology FAQ: Shakeology FAQ.
What happens when you cancel
Access and future shipments
After cancellation your active subscription will typically stop future automatic shipments and billing at the end of the current billing period.
Confirm the stop date in your account or with customer service to avoid unexpected charges.
Account data and records
Your account information, order history, and any saved payment methods may remain on file depending on Beachbody policies.
Request account changes or deletion through customer support if required for privacy or personal reasons.
Will I get a refund?
General refund policy
Shakeology offers a Bottom‑of‑the‑Bag Guarantee: customers not 100% satisfied within the first month may return the empty bag within 30 days for a full refund of the purchase price (shipping & handling excluded).
Automatic supplement shipments also have a 30‑day money‑back guarantee starting on the date of delivery; returns require Return Authorization.
Exceptions and steps to claim
- Returns must be initiated within 30 days of delivery to be eligible for the stated guarantees.
- Contact Beachbody Customer Service for a Return Authorization before returning any goods.
- Shipping, customs, and import fees (for products shipped to Nigeria) are typically excluded from refunds unless otherwise stated.
Shakeology plans and pricing
Price list (import retail listings)
The following retail import listings were converted to EUR from Ubuy Nigeria. Shipping and customs are not included.
Available plans
| Plan | Price (EUR) | Period | Features |
|---|---|---|---|
| Vegan Protein Powder - Café Latte (imported jar) | €334.57 | N/A | Vegan superfood shake, plant‑based, probiotics & adaptogens (import, excludes shipping/customs) |
| Vegan Chocolate Shakeology - 30‑day supply | €524.81 | One‑off (30 servings) | Vegan, meal replacement (30 days), import only |
| Vanilla Shakeology - 30 servings (bulk bag) | €564.88 | One‑off (30 servings) | Vanilla flavor, bulk pack, import only |
| Individual Trial Packet | €43.50 | Single serving | Trial size packet, choose flavor, import only |
Your consumer rights in Nigeria
Local rights overview
No Nigeria‑specific statutory consumer details (for example a 14‑day cooling‑off period) were found in the sources provided.
Consumer rights can depend on how a product is sold and imported; local law and retailer terms may apply.
Recommended actions
- Consult Nigerian consumer protection law or contact local consumer protection agencies for precise rights and timelines.
- Keep records of orders, payment receipts, correspondence and any Return Authorization to support disputes locally or with payment providers.
Customer experiences
Positive feedback
Some reviewers praise Shakeology for convenience, nutrient density, and a gluten‑free whey option; Ubuy Nigeria listings show positive user ratings for certain products.
On Trustpilot (Team Beachbody) many reviewers rated the brand highly in aggregated summaries.
Negative feedback
Complaints include difficulty cancelling subscriptions, repeated charges after cancellation attempts, and trouble obtaining refunds as reported on consumer complaint sites.
Other issues mentioned by users include price concerns, taste preferences, and digestive side effects for some individuals.
Documentation checklist
Essential items to have
- Order number or invoice
- Account email or username used to purchase
- Delivery date and proof of delivery (if available)
- Photos of the product or empty bag for Bottom‑of‑the‑Bag returns
Support and authorization
- Copy of any cancellation confirmation or screenshots from the website
- Return Authorization number from Beachbody Customer Service for returns
- Records of phone, chat or email correspondence with customer service
Common mistakes
Not cancelling early enough
Customers sometimes miss a vague cutoff because the required timeframe prior to the next billing cycle is not clearly stated publically.
Always cancel well before your expected renewal date and save confirmation evidence.
Returning items without authorization
Sending returns without a Return Authorization can delay or void refunds; always request and document an authorization before shipping items back.
Also check whether shipping, customs and handling fees are refundable when returning imported purchases to avoid surprises.
Comparative recap
Key comparison points
The table below summarises Shakeology features, refund windows and reported issues compared with typical alternatives.
At a glance
| Feature | Shakeology | Typical alternatives |
|---|---|---|
| Price (import retail) | High (e.g. €334 - €565 for imported jars/bulk 30‑serving packs) | Varies - many alternatives cost substantially less per serving |
| Refund policy | 30‑day Bottom‑of‑the‑Bag / 30‑day money‑back for auto shipments (requires Return Authorization) | Varies - some brands offer 30‑day guarantees, others shorter or none |
| Cancellation | Cancel via account settings or customer service; some users report difficulties | Varies - some vendors provide clear online cancellation with fewer reports of issues |
| Common complaints | High price, taste preferences, digestive reactions, cancellation/refund difficulties | Varies - common issues with other brands include taste and cost |
After cancelling
Confirmations and follow up
- Save any cancellation confirmation and check bank statements for future charges.
- If charged after cancellation, gather evidence (screenshots, emails) and contact customer service immediately.
Useful links and contacts
- Beachbody/Shakeology Terms & Conditions: Terms & Conditions
- Shakeology FAQ and returns information: Shakeology FAQ
- If disputing charges through your card issuer, provide all supporting documentation and timelines.
Address
Corporate mailing address
If you need to send formal correspondence, Beachbody's U.S. corporate address (commonly listed) is:
3301 Exposition Blvd. Santa Monica, California 90404 United States
Notes on local support
No Nigeria‑specific postal address for cancellations was found in the reviewed sources.
For local issues consider contacting the retailer that supplied the import or consult Nigerian consumer protection agencies for next steps.
Similar cancellation services
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Written by Zainab Chukwu
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.
FAQ
To cancel your Shakeology subscription online, log in to your Beachbody account, navigate to subscription settings, locate your active subscription, and follow the prompts to confirm cancellation. Make sure to keep a confirmation number or screenshot for your records.
After canceling your Shakeology subscription, your account information and order history may remain on file according to Beachbody's policies. If you wish to delete your account or change your data, contact customer support for assistance.
Shakeology offers a Bottom-of-the-Bag Guarantee, allowing you to return an empty bag within 30 days for a full refund, excluding shipping. For automatic shipments, you have a 30-day money-back guarantee starting from delivery.
If you prefer to cancel via customer service, reach out to Beachbody through phone, email, or web chat, and request cancellation of your subscription. Ensure you keep proof of your cancellation request.
Yes, you must cancel your Shakeology subscription at least a certain time before the next billing cycle to avoid being charged. Check your account settings or contact customer service for the exact timeframe.