Cancel Shakeology: Step-by-Step Guide

What is Shakeology

Overview

Shakeology is a branded line of meal‑replacement and superfood protein shakes sold through Beachbody and associated retail channels. It is marketed as a nutrient‑dense shake with proteins, probiotics, adaptogens and vitamins.

Common formats

Products include vegan and whey protein powder blends, single trial packets, and one‑off 30‑serving bags. Some listings are imported and sold through third‑party retailers serving Nigeria.

How to cancel Shakeology

Cancel online (recommended)

• Log in to your Beachbody/Shakeology account on the website and go to subscription or account settings.
• Locate your active Shakeology subscription and choose the cancel or manage subscription option.
• Follow prompts to confirm cancellation and save any cancellation confirmation number or screenshot.
• Note: subscription cancellations must be made at least a certain time prior to the next billing cycle; the exact timeframe is not specified in the public terms. See Beachbody Terms & Conditions: Terms & Conditions.

Cancel by contacting customer service

• Contact Beachbody Customer Service by phone, email, or web chat and request cancellation of your subscription.
• If you need to return an automatic supplement shipment, request a Return Authorization from customer service before sending items back.
• For returns and authorizations see Shakeology FAQ: Shakeology FAQ.

What happens when you cancel

Access and future shipments

After cancellation your active subscription will typically stop future automatic shipments and billing at the end of the current billing period.

Confirm the stop date in your account or with customer service to avoid unexpected charges.

Account data and records

Your account information, order history, and any saved payment methods may remain on file depending on Beachbody policies.

Request account changes or deletion through customer support if required for privacy or personal reasons.

Will I get a refund?

General refund policy

Shakeology offers a Bottom‑of‑the‑Bag Guarantee: customers not 100% satisfied within the first month may return the empty bag within 30 days for a full refund of the purchase price (shipping & handling excluded).

Automatic supplement shipments also have a 30‑day money‑back guarantee starting on the date of delivery; returns require Return Authorization.

Exceptions and steps to claim

• Returns must be initiated within 30 days of delivery to be eligible for the stated guarantees.
• Contact Beachbody Customer Service for a Return Authorization before returning any goods.
• Shipping, customs, and import fees (for products shipped to Nigeria) are typically excluded from refunds unless otherwise stated.

Shakeology plans and pricing

Price list (import retail listings)

The following retail import listings were converted to EUR from Ubuy Nigeria. Shipping and customs are not included.

Available plans

Your consumer rights in Nigeria

Local rights overview

No Nigeria‑specific statutory consumer details (for example a 14‑day cooling‑off period) were found in the sources provided.

Consumer rights can depend on how a product is sold and imported; local law and retailer terms may apply.

Recommended actions

• Consult Nigerian consumer protection law or contact local consumer protection agencies for precise rights and timelines.
• Keep records of orders, payment receipts, correspondence and any Return Authorization to support disputes locally or with payment providers.

Customer experiences

Positive feedback

Some reviewers praise Shakeology for convenience, nutrient density, and a gluten‑free whey option; Ubuy Nigeria listings show positive user ratings for certain products.

On Trustpilot (Team Beachbody) many reviewers rated the brand highly in aggregated summaries.

Negative feedback

Complaints include difficulty cancelling subscriptions, repeated charges after cancellation attempts, and trouble obtaining refunds as reported on consumer complaint sites.

Other issues mentioned by users include price concerns, taste preferences, and digestive side effects for some individuals.

Documentation checklist

Essential items to have

• Order number or invoice
• Account email or username used to purchase
• Delivery date and proof of delivery (if available)
• Photos of the product or empty bag for Bottom‑of‑the‑Bag returns

Support and authorization

• Copy of any cancellation confirmation or screenshots from the website
• Return Authorization number from Beachbody Customer Service for returns
• Records of phone, chat or email correspondence with customer service

Common mistakes

Not cancelling early enough

Customers sometimes miss a vague cutoff because the required timeframe prior to the next billing cycle is not clearly stated publically.

Always cancel well before your expected renewal date and save confirmation evidence.

Returning items without authorization

Sending returns without a Return Authorization can delay or void refunds; always request and document an authorization before shipping items back.

Also check whether shipping, customs and handling fees are refundable when returning imported purchases to avoid surprises.

Comparative recap

Key comparison points

The table below summarises Shakeology features, refund windows and reported issues compared with typical alternatives.

At a glance

After cancelling

Confirmations and follow up

• Save any cancellation confirmation and check bank statements for future charges.
• If charged after cancellation, gather evidence (screenshots, emails) and contact customer service immediately.

Useful links and contacts

• Beachbody/Shakeology Terms & Conditions: Terms & Conditions
• Shakeology FAQ and returns information: Shakeology FAQ
• If disputing charges through your card issuer, provide all supporting documentation and timelines.

Address

Corporate mailing address

If you need to send formal correspondence, Beachbody's U.S. corporate address (commonly listed) is:

3301 Exposition Blvd. Santa Monica, California 90404 United States

Notes on local support

No Nigeria‑specific postal address for cancellations was found in the reviewed sources.

For local issues consider contacting the retailer that supplied the import or consult Nigerian consumer protection agencies for next steps.