Cancel Aami: Step-by-Step Guide

What is Aami

Overview

Aami is an insurance and service provider known for vehicle, home and personal insurance products. It operates as a brand offering digital access to quotes, policies and customer support.

Availability in Nigeria

The Aami mobile app or online services may be accessible in Nigeria for information or account access, but public pricing or subscription details for Nigeria are not disclosed. The app is free to download and no in-app purchase prices are publicly listed.

How to cancel Aami

Before you start

Check the policy or service terms you hold with Aami to confirm cancellation rules and any notice periods. Locate the payment method and account details you used to subscribe or pay.

Step-by-step cancellation

• Sign in to your Aami account via the app or website and look for "Manage policy" or "Cancel policy".
• If online cancellation is available, follow the on-screen steps and confirm cancellation; save any confirmation number or screenshot.
• If online cancellation is not available, contact Aami customer support by phone or email and request cancellation in writing.
• If required, send a signed written cancellation request to the mailing address: AAMI, GPO Box 756, Melbourne VIC 3001.
• If you paid by card or bank transfer, notify your bank only after you have attempted cancellation with Aami and have documentation.

What happens when you cancel

Access and service end

Cancellation usually ends cover or access at the date specified in your policy confirmation. Some cover types may allow cover to cease immediately or at a future date, depending on terms.

Data and account handling

Your account data may be retained for administrative or legal reasons as described in Aami’s privacy policy. Request account closure or data deletion directly if you require it, and keep written confirmation.

Will I get a refund?

General policy

Refund eligibility depends on Aami’s terms and your specific product. Some policies allow pro-rata refunds for unused periods, while others may have fees or exclusions.

Exceptions and common cases

• Unauthorized or duplicate charges may be refundable on proof of payment and a successful claim with Aami or your payment provider.
• Cooling-off or statutory rights vary; check the product terms and local consumer law for possible automatic refunds.

Aami plans and pricing

Summary

No public pricing for Aami services in Nigeria is listed for 2024 or 2025. The app is free to download and no subscription or in-app purchase prices are disclosed.

Pricing table

Your consumer rights in Nigeria

Key protections

Nigerian consumers are protected under the Federal Competition and Consumer Protection Act (FCCPA) and by the Federal Competition and Consumer Protection Commission (FCCPC). The law covers unfair trade practices, false advertising and unsafe products.

How to use your rights

• Raise a formal complaint with Aami first and keep records of all communications.
• If unresolved, escalate to the FCCPC via https://fccpc.gov.ng or consider bank chargeback or local dispute resolution.
• Document losses and seek legal advice for significant disputes or if statutory remedies apply.

Customer experiences

Reported strengths

Users commonly report clear documentation and accessible customer service when companies provide full policy details. Timely confirmations and written receipts make cancellations smoother.

Reported challenges

When pricing or refund terms are not published in a local market, customers can experience delays or uncertainty. Keep records and ask for written confirmations to reduce disputes.

Documentation checklist

Essential items to gather

• Account username or policy number and the email used to register.
• Payment receipts, bank or card statements showing charges.
• Copies of cancellation requests, confirmation numbers, and correspondence.
• Identification documents if required for verification.

Optional supporting evidence

• Screenshots of the app or website pages that describe terms or prices.
• Any communications where refunds or terms were discussed.

Common mistakes

Failing to get written confirmation

Many consumers assume a verbal cancellation is sufficient. Without written confirmation or a reference number, disputes over whether cancellation occurred are harder to resolve.

Waiting too long to escalate

Delaying escalation to your bank or the FCCPC can reduce options such as chargebacks or statutory remedies. Act promptly and keep timelines of all actions and replies.

Comparative recap

How Aami compares

Below is a high-level comparison of typical factors consumers consider when cancelling a service like Aami versus general market expectations.

Comparison table

After cancelling

What to check immediately

• Confirm you received written confirmation and a reference number.
• Monitor your bank or card account for any residual charges and keep records.

Useful links and next steps

• Contact Aami support and keep a copy of all communications; Aami contact page: Aami contact.
• For unresolved consumer disputes in Nigeria, see the Federal Competition and Consumer Protection Commission: FCCPC.
• If you used a credit card, contact your card issuer about chargeback options after attempting supplier resolution.

Address

Mailing address

AAMI, GPO Box 756, Melbourne VIC 3001.

Notes on postal correspondence

If you send cancellation notices by post, use a tracked or registered service and retain the proof of posting. Include your policy number and contact details inside the letter.