Cancel Allianz: Step-by-Step Guide

What is Allianz Nigeria

Overview

Allianz Nigeria is the local operation of the global Allianz insurance group providing products such as home, travel and other general insurance covers to customers in Nigeria.

Services are delivered through direct sales, corporate channels and local offices; specific product terms and customer processes can differ from other regions.

Local presence

Allianz Nigeria maintains offices in Abuja and Lagos and operates local hotlines and email contacts for customer service and claims.

Local processes (for example cancellations and refunds) follow Nigerian terms and Allianz Nigeria policy documents rather than global templates.

How to cancel Allianz Nigeria

Contact channels

There is no verified cancellation process through App Store or Google Play for Allianz Nigeria policies.

For web/direct policies the verified channels are phone, in-person office visits, or email submission of a completed form.

Step-by-step cancellation process

• Call the Allianz Nigeria hotline: 0800 255 4269 to notify them and ask for the specific cancellation steps for your policy.
• Visit an Allianz Nigeria office in person (recommended for faster processing) and lodge a written cancellation request with your ID and policy documents.
• Download and complete the required form (or claim/cancellation form), then email it to azng_claimsng@allianz.com with supporting documents.
• If you purchased via an agent or broker, contact that intermediary; they may be able to cancel the policy on your behalf.
• Request written confirmation of cancellation and any expected refund timeline; keep a copy of all correspondence.

What happens when you cancel

Effect on cover and claims

Coverage ends on the cancellation effective date provided by Allianz or as stated in the written confirmation you receive.

If a claim was made while the policy was active, that claim will be processed according to policy terms and may affect refund eligibility.

Policy renewal and records

Automatic renewal will stop once the policy is cancelled; check renewal notices to ensure no further premiums are collected.

Allianz retains policy records; request confirmation of cancellation and keep copies for any future disputes.

Will I get a refund?

Policy-specific refund rules

For home insurance in Nigeria, there is a verified 30-day cooling-off period from the policy start date. If no claim has been made, Allianz deducts incurred costs and refunds the remaining contribution.

Other product lines (for example travel policies) do not have verified Nigeria-specific refund timings in the public sources; local terms must be checked for each policy.

Common exceptions

• If a claim has already been made, refunds are unlikely or will be adjusted to reflect paid or incurred costs.
• If Allianz cancels for misrepresentation or fraud, policy documents indicate no refund will be given.
• Some regions use 14-day review periods for travel policies, but that practice is not verified for Allianz Nigeria and should not be assumed.

Allianz Nigeria plans and pricing

Overview of available plans

Allianz Nigeria offers multiple products (home, travel, and other general insurance lines) with benefits and limits shown in local policy documents.

Official price lists in NGN are used; EUR figures in documentation typically refer to benefit limits rather than premiums.

Pricing notes

Exact premium amounts depend on product, cover level, duration and personal details; a quote is required to know the specific price in NGN.

Public sources do not provide fixed EUR pricing for Allianz Nigeria products; use 'Varies' below where pricing is not available.

Your consumer rights in Nigeria

Cooling-off and early termination

For home insurance, a 30-day cooling-off period from the policy start date is documented; if no claim is made you may cancel and receive a refund less incurred costs.

For other product types, specific cooling-off rights for Nigeria were not verified publicly and should be confirmed in your policy wording.

Notice periods and insurer cancellations

Policy documents indicate that cancellations after cooling-off usually require 30 days advance written notice by the policyholder.

If Allianz cancels due to misrepresentation or fraud, the policy may state that no refund will be issued; always review your policy wording.

Customer experiences

Positive feedback

Some local reviewers praise Allianz Nigeria for reliability and recommend the company for insurance needs.

Positive comments appear in public review sites indicating satisfactory service in specific cases.

Negative feedback

Other customers report issues such as bad or slow customer service and delays in receiving certificates or refunds.

Global feedback (not specific to Nigeria) also shows complaints about long claim processes, repeated documentation requests, and lack of transparency.

Documentation checklist

Required documents

• Policy number and a copy of your insurance policy schedule.
• Valid photo identification (e.g., national ID, passport, driver’s licence).
• Completed cancellation or claim form (downloaded from Allianz Nigeria or provided by the office).
• Proof of purchase or payment (receipt, bank transfer evidence, card statement).

Optional supporting documents

• Bank account details for refunds (bank name, account number, account name).
• Correspondence relating to the purchase or previous claims.
• Travel documents or itinerary if cancelling a travel policy.

Common mistakes

Mistakes when requesting cancellation

Assuming you can cancel via the App Store/Google Play when the policy was bought directly - App-based cancellation is not verified for Allianz Nigeria.

Failing to obtain written confirmation of cancellation and a clear refund timeline can lead to disputes and delays.

Mistakes affecting refunds

Requesting a refund after making a claim or after the cooling-off period without checking policy terms may lead to unexpected deductions or refusal.

Missing or incorrect bank details, or not including required documents, commonly delays refund processing.

Comparative recap

Quick summary

Allianz Nigeria provides cancellation by hotline, in-person office visit, or email submission of forms for web/direct policies; App Store/Google Play cancellation routes are not verified.

Refund rules are clear for home insurance (30-day cooling-off) but less clear for other products - always check your policy wording.

Recommendation

Contact Allianz Nigeria directly for product-specific cancellation and refund details and obtain written confirmation of any actions taken.

If in doubt, use the office visit option and keep copies of all documents submitted and received.

After cancelling

Follow-up steps

Keep the cancellation confirmation and monitor your bank account for any refund or reversed charge within the timeframe given by Allianz.

If a refund does not arrive in the stated period, follow up with the hotline or your local office and provide your reference numbers.

Helpful links and escalation

Reference pages: GetInsurance - Allianz travel information.

Home insurance document reference: Policy document (scribd).

Address

Main Abuja office

75, Aminu Kano Crescent, Wuse 2, Abuja (3rd Floor).

This Abuja office likely handles correspondence and cancellation requests; visiting in person can speed up processing.

Other contacts

Allianz Nigeria hotline: 0800 255 4269. Email for claims/cancellations: azng_claimsng@allianz.com.

There are Lagos head offices listed as alternatives - contact the hotline to confirm local office addresses and opening times.