Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the American Home Shield service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel American Home Shield: Step-by-Step Guide
What is American Home Shield
Company summary
American Home Shield (AHS) is a U.S.-based home warranty provider that sells service plans covering appliances and major home systems. It arranges repairs or replacements through a network of technicians after a covered breakdown.
Relevance for Nigeria
AHS primarily operates in the United States, with contracts, pricing, and customer service structured for U.S. customers. Nigerian residents may hold or inherit an AHS contract but should expect U.S.-centric terms and support channels.
How to cancel American Home Shield
Primary cancellation method
Cancellation is generally available by phone only; other channels (email, web, letter, in-person) are usually not supported for cancellations. Locate your agreement number and account details before calling.
Step-by-step cancellation steps
- Find your agreement number, billing details, and recent payment information on your contract or online account.
- Visit the official contact page: American Home Shield contact to confirm the correct phone number for cancellations.
- Call the customer service/cancellations number and state you want to cancel your plan; request a confirmation number and the name of the representative.
- Ask how refunds will be calculated and how long the refund will take, then confirm whether any outstanding service or claim costs apply.
- Keep records: note date/time of call, representative name, confirmation number, and any follow-up instructions.
What happens when you cancel
Service access and coverage
Once cancellation is processed, coverage ends according to the terms of your agreement. You will no longer be eligible for new repair authorizations after the cancellation effective date.
Renewal and account data
Automatic renewals should stop after cancellation, but verify your billing to ensure no further charges occur. Retain copies of your contract and cancellation confirmation for your records and future disputes.
Will I get a refund?
Refund rules (general)
If you cancel within the first 30 days of coverage you will receive a refund of agreement fees minus any service or claims costs incurred so far.
Refund rules (after 30 days)
- After 30 days you will receive a prorated refund of agreement fees for the remaining term.
- An administrative fee of up to one month’s payment may be charged where permitted by law, plus any service or claims costs incurred.
- Expect deductions for service visits, authorized repairs, or parts already charged against your account.
American Home Shield plans and pricing
Overview
AHS offers several plan types in the U.S. for systems-only or systems-plus-appliances coverage, with optional add-ons and service call fees. Specific plan names and pricing vary by location and are set in USD.
Price table
| Plan Name | Price (USD) | Coverage |
|---|---|---|
| Typical AHS Plan | Varies | Varies |
Your consumer rights in Nigeria
Local consumer protections
American Home Shield is a U.S. company; its contract terms and dispute resolution mechanisms are generally governed by U.S. law and the agreement language. Nigerian statutory protections may have limited reach over a foreign supplier.
Where to seek help in Nigeria
- Contact the Federal Competition and Consumer Protection Commission (FCCPC) for general consumer guidance: FCCPC.
- Consider seeking legal advice locally if you believe cross-border consumer law or unfair contract terms are involved.
- If your contract references U.S. jurisdiction, you may need to pursue remedies through U.S. channels or arbitration as specified in the agreement.
Customer experiences
Positive feedback
- Many users report prompt service and quick response times for essential systems such as heating, with courteous and professional technicians (reviews on Trustpilot).
- Customers often praise easy online claim filing and clear communication during repair completion (Trustpilot).
Negative feedback
- Some customers report difficulty cancelling their policy: long hold times, dropped calls, and administrative hurdles (Reddit, Trustpilot).
- Recurring complaints include claim denials, delays, uneven service quality, and disputes about refunds or premium increases (Reddit, Trustpilot, Yelp).
Documentation checklist
What to prepare before calling
- Agreement or policy number and account holder name.
- Recent billing statement or proof of payment.
- Details of any recent service calls, invoices, or claims charged to the account.
What to keep after cancellation
- Cancellation confirmation number and representative name.
- Written summary of refund calculation and expected refund date.
- Copies/screenshots of any online communications or receipts.
Common mistakes
Not documenting the cancellation
Failing to record the confirmation number, representative name, or time of the cancellation call can make disputes harder to resolve. Always request and save confirmation details.
Assuming multiple cancellation channels
Many customers assume email, web, or postal requests will cancel the policy. AHS generally requires phone cancellation; do not rely on unsupported channels.
Overlooking service charges
Customers sometimes expect a full refund without deducting service or claim costs. Refunds are reduced by any billed services and, after 30 days, may include an administrative fee.
Comparative recap
Quick comparison overview
The table below contrasts key cancellation and refund traits of American Home Shield with a typical home warranty competitor. Use this to set expectations when comparing providers.
At-a-glance table
| Feature | American Home Shield | Typical Home Warranty Competitor |
|---|---|---|
| Primary cancellation method | Phone only (generally) | Phone + online or written options (varies) |
| Refund within trial period | Full refund within 30 days minus claims/service costs | Often similar; trial period length varies |
| Prorated refund after trial | Prorated minus admin fee (up to one month) and claims | May be prorated; admin fee and terms vary by provider |
| Reported ease of cancellation | Mixed - some report long hold times and hurdles | Varies; some competitors provide clearer multi-channel options |
After cancelling
Confirmations and follow-up
Wait for written confirmation of the cancellation and any refund details. If you do not receive confirmation, follow up immediately and keep records of all communications.
Helpful links
- American Home Shield official site: https://www.ahs.com
- FCCPC (Nigeria consumer authority): https://fccpc.gov.ng
- Better Business Bureau (U.S.) for business reviews: https://www.bbb.org
Address
Corporate mailing address
American Home Shield Corporation, 150 Peabody Place, Suite 300, Memphis, TN 38103.
Notes on sending physical mail from Nigeria
No official Nigerian mailing address for cancellations was identified. If you send mail, use the U.S. corporate address above and follow up by phone to confirm receipt.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.