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Aon
10B Niger Street Off Suez Crescent Ibrahim Abacha Estate
Wuse Zone 4 Abuja , Nigeria
REF/2025GRHS4
Cancel Aon: Step-by-Step Guide
What is Aon
Overview
Aon is a global professional services firm that provides risk management, insurance brokerage, and consulting services.
In Nigeria Aon operates as a broker and adviser, working with international and local insurers to place cover for businesses and individuals.
Services provided
Typical services include commercial insurance placement, employee benefits consulting, and claims support.
Service delivery in Nigeria may be via local offices, regional teams, or international Aon networks depending on the product.
How to cancel Aon
Before you start
Check your insurance policy or service agreement for cancellation terms, notice periods, and any specified contact methods.
Identify whether you are cancelling a broker arrangement, an insurance policy placed by Aon, or a consultancy contract, as steps differ.
Step-by-step cancellation process
- Gather your policy number, client reference, and proof of identity or business registration.
- Contact Aon Nigeria by phone or email to request cancellation instructions and confirmation of required information.
- Submit a written cancellation request (email or signed letter) stating the effective date and reason for cancellation.
- Follow any insurer-specific procedures if Aon placed a policy with a third-party insurer; Aon should advise you of these.
- Request written confirmation of receipt and a final statement showing any premium balance, refund, or fees.
- Keep copies of all correspondence and allow for any contractual notice period to elapse before considering the cancellation complete.
What happens when you cancel
Access and cover
Cancellation of a broker engagement does not always cancel underlying insurance policies unless you explicitly request policy termination.
If Aon terminates its placement, your insurer may continue, amend, or cancel cover depending on policy terms and premium status.
Renewal and records
Renewal notices and endorsements may stop once the broker relationship ends; you should confirm who will manage renewals thereafter.
Aon or the insurer will retain transaction records as required by law; ask for copies of documents you need for your records.
Will I get a refund?
General refund policy
Refunds depend on your agreement, the insurer’s policy terms, and whether premiums were paid in full or in installments.
Some cancellations attract administrative charges or short-rate penalties as defined in your policy or broker agreement.
Common exceptions and conditions
- Pro rata refunds may apply if a policy is cancelled mid-term and the insurer allows it.
- No refund if a policy contains a no‑refund clause or if a claims history or events negate refund eligibility.
- Short‑rate or cancellation fees can reduce the refunded amount; these should be disclosed in your documents.
- Refunds for third‑party placed policies are issued by the insurer; Aon typically facilitates but does not always control timing.
Aon plans and pricing
Plan types
Aon provides a range of services rather than standard consumer "plans" - these include brokerage, risk consulting, and employee benefits solutions.
Specific coverage and fee structures vary by product, client size, and insurer arrangements in Nigeria.
Pricing information
| Plan / Service | Typical Fee Type | Indicative Price |
|---|---|---|
| Insurance brokerage | Commission or fee-based | Varies |
| Risk management consulting | Project or retainer fee | Varies |
| Employee benefits advisory | Per-employee fee or retainer | Varies |
Your consumer rights in Nigeria
Key legal protections
Consumers in Nigeria are protected by the Federal Competition and Consumer Protection Commission (FCCPC) which enforces fair trading practices.
You have the right to clear contract terms, truthful information, and to seek redress for unfair practices or mis-selling.
How to escalate complaints
If you cannot resolve a dispute with Aon, you may file a complaint with the FCCPC or pursue alternative dispute resolution if provided in your contract.
Keep copies of contracts, communications, and evidence of losses to support a complaint to regulators or in civil proceedings.
FCCPC website: https://fccpc.gov.ng/
Customer experiences
Positive feedback
Clients often highlight professional advisory support, access to multiple insurers, and help with complex placements as Aon strengths.
Large corporate clients typically value Aon’s international reach and specialist teams for tailored risk programs.
Common criticisms
Some customers report delays in communication or clarity on fees when transitions occur between brokers and insurers.
Smaller clients sometimes find bespoke service costs higher than standard local brokers; outcomes vary by engagement.
Documentation checklist
Essential documents to prepare
- Policy number(s) and original insurance policy documents.
- Client or broker engagement agreement with Aon, showing cancellation terms.
- Proof of identity for individuals or company registration documents for businesses.
Supporting documents
- Payment receipts, bank statements or premium invoices showing payments made.
- Correspondence with Aon and the insurer regarding claims or prior notices.
- Signed written cancellation request or email trail confirming your instruction.
Common mistakes
Assuming cancellation is immediate
A frequent error is assuming cover stops the moment you tell the broker; many policies require notice or insurer approval.
Always verify the effective cancellation date in writing to avoid gaps or unexpected liabilities.
Not checking refund terms or insurer requirements
Clients sometimes expect full refunds without checking short‑rate clauses or insurer terms that limit refunds.
Failing to inform the insurer directly when required can delay refunds or leave cover active unintentionally.
Comparative recap
How Aon compares
| Feature | Aon (Broker / Adviser) | Local single insurer or small broker |
|---|---|---|
| Market access | Wide international and local insurer access | Limited to insurer panels or local markets |
| Advice and consulting | Specialist teams and global resources | Typically smaller advisory capacity |
| Fees and pricing | Varies | Varies |
| Customer service for SMEs | Can be strong but variable by engagement size | Often more personal for small clients |
After cancelling
Confirmations to obtain
Ensure you receive written confirmation of cancellation, the effective date, and any final financial statement showing refunds or amounts due.
Retain all correspondence and the final settlement for at least the period recommended by local regulators.
Helpful links and further actions
Global Aon site and contacts: https://www.aon.com/
FCCPC (consumer protection and complaints): https://fccpc.gov.ng/
Address
Primary local address
10B Niger Street Off Suez Crescent Ibrahim Abacha Estate, Wuse Zone 4, Abuja, Federal Capital Territory, Nigeria
Notes on correspondence
No explicit cancellation-specific postal address was located publicly; the above address is a known Aon location in Nigeria and may be used for correspondence or cancellation requests.
Where possible, send cancellation notices by email and recorded delivery to create a verifiable audit trail.
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Written by Halima Sani
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Aon insurance, gather your policy number, client reference, and proof of identity or business registration. You can submit your cancellation request in writing via email or registered mail.
The processing time for your Aon cancellation request may depend on the specific terms of your insurance policy and the notice period outlined in your contract. Ensure you check your policy for details.
Refund eligibility after canceling your Aon insurance depends on your agreement and the insurer's policy terms. Some cancellations may incur administrative charges or short-rate penalties.
Canceling your Aon broker engagement does not automatically cancel your underlying insurance policies. You must explicitly request policy termination to ensure coverage ends.
To get cancellation instructions from Aon, contact them by phone or email. You can find the official contact details on your contract or bill.