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Cancel Axa Insurance: Easy Method
What is AXA Mansard
Overview
AXA Mansard is an insurance provider operating in Nigeria, offering retail and corporate products including health, life, travel and general insurance.
The company provides online and offline purchase channels and customer support through phone, web chat and local branches.
Scope in Nigeria
AXA Mansard serves individual and business customers with a range of priced plans and networked healthcare access across Nigeria.
This guide focuses on cancellation, refund and consumer-rights matters relevant to AXA Mansard policies purchased in Nigeria.
How to cancel AXA Mansard
Cancel within AXA channels (web / office)
- Locate your policy document and policy number before contacting AXA Mansard.
- Call AXA Mansard customer service or use website chat; request cancellation and state your reason.
- Follow any email or written confirmation steps the agent provides and keep that confirmation for your records.
Cancel via App Store / Google Play
- If you bought a subscription through Apple App Store, cancel via Apple ID > Subscriptions on your device.
- If you bought through Google Play, cancel via Google Play Store > Subscriptions on your device.
- AXA Mansard provides no specific platform cancellation instructions; follow the platform's process and save confirmation screenshots.
What happens when you cancel
Immediate effects on coverage
Coverage generally ends from the cancellation date specified by AXA or the platform's subscription end date.
Any pending claims after cancellation may be assessed against the policy terms and effective coverage period.
Renewal and data handling
Cancelling stops automatic renewal unless you re-enrol. You will need a new policy to regain cover later.
AXA Mansard retains customer records as required by law and its privacy policy; request details from the company if needed.
Will I get a refund?
Free-look (full refund) rule
AXA Mansard offers a 15-day "free-look" or "cool-off" period from the date you receive the policy document.
If you cancel within those 15 days, you are entitled to a full refund of premium under AXA Mansard's stated terms.
Refunds after the free-look period
- There is no explicit general refund right after the 15-day free-look period in AXA Mansard materials.
- Refunds beyond 15 days are not mentioned and are unlikely; dispute or claims issues may be treated case-by-case.
- If purchased via App Store or Google Play, refunds may be subject to the platform’s policies instead of AXA’s.
AXA Mansard plans and pricing
Available plans (summary)
The following table lists commonly published retail and bundle plans with their pricing and period where available.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| EasyCare (6-month) | ₦12,000 | 6 months | Affordable entry-level cover; ₦300,000 annual limit; outpatient/inpatient/maternity/dental access |
| EasyCare (annual) | ₦20,000 | Annual | Same as 6-month with discount for annual payment |
| Bronze (Retail HMO) | ₦49,600 | Annual | Outpatient limit ₦150,000; inpatient ₦350,000; surgical, maternity, dental, optical included |
| Silver | ₦68,750 | Annual | Enhanced outpatient/inpatient limits; access to more hospitals |
| Gold | ₦120,500 | Annual | Outpatient ₦300,000; inpatient ₦1,000,000; private ward access |
| Platinum | ₦303,350 | Annual | Outpatient ₦500,000; inpatient ₦2,000,000; broader coverage |
| Platinum+ | ₦489,600 | Annual | Highest retail plan; wide hospital access; extensive coverage |
| Glo Health (monthly) | ₦750 | Monthly | Tele-consultation and free drugs/treatment at pharmacies |
| Airtel Health Bundle | ₦1,700 | 30 days | 2GB data + 30 days of medical insurance |
Your consumer rights in Nigeria
Free-look and cancellation rights
Policyholders have a 15-day free-look period from receipt of policy documentation to cancel for a full refund.
This is AXA Mansard’s stated policy for Nigeria and applies to applicable retail policies.
Complaints and statutory timelines
- Complaints may be filed within six years of the incident, per guidance provided by AXA Mansard materials.
- AXA Mansard aims to respond within 1 hour to 3 working days through phone, website chat or 'Give Me a Call'.
- If unresolved, escalate to relevant regulators in Nigeria; keep written records of all communications.
Customer experiences
Positive feedback
Some reviewers praise AXA Mansard for smooth claims handling on certain policies, responsive customer service and useful insurance products in Nigeria.
Employee reviews note a generally positive workplace culture, flexibility and learning opportunities.
Negative feedback
International review platforms report delays, claim denials and slow responses in some cases, which may influence expectations.
Complaints on forums include difficulties changing travel dates, restrictive refund handling and communication issues during lapses or reinstatements.
Documentation checklist
Essential documents to prepare
- Policy document and policy number (required).
- Proof of purchase (receipt, bank/card transaction or platform subscription screenshot).
- Valid ID (e.g., national ID, passport or driver’s licence).
Additional information for refunds or disputes
- Reason for cancellation in writing (email or letter) and any supporting evidence.
- Bank account details for refund and any correspondence with AXA or the app platform.
- Copies of prior communications, claim references and timelines of events.
Common mistakes
Assuming automatic refunds after cancellation
Some customers assume cancelling automatically triggers a refund; this is only guaranteed within the 15-day free-look period.
After 15 days, refunds are not guaranteed and may require escalation or a special review.
Not following platform procedures for app purchases
Buying via Apple or Google requires cancelling subscriptions through those platforms; contacting AXA alone may not stop future billing.
Always save cancellation confirmations from the App Store or Google Play and share them with AXA if you dispute charges.
Comparative recap
Key differences at a glance
The table below compares cancellation and refund features across AXA Mansard direct purchases and platform purchases.
Comparison table
| Feature | AXA Mansard (direct/web/office) | App Store / Google Play purchases |
|---|---|---|
| Free-look / refund window | 15 days full refund | Platform refund rules apply; AXA’s 15-day policy may not govern platform subscriptions |
| How to cancel | Contact AXA Mansard via phone, chat or branch; submit written request | Cancel via Apple/Google subscription settings; keep confirmation |
| Response time | AXA aims to respond within 1 hour to 3 working days | Platform response times vary by Apple/Google policies |
| Refund likely after window | Unlikely; case-by-case only | Subject to platform refund policy; outcomes vary |
After cancelling
Next practical steps
- Keep written confirmation of cancellation and any refund receipt for your records.
- Check bank or card statements for refund timing and follow up with AXA if not received within the stated period.
Useful links and escalation
AXA Mansard main site: AXA Mansard.
If unresolved, prepare your documentation and consider escalating to the appropriate Nigerian insurance regulator or consumer protection body.
Address
Head Office (primary)
Plot 1412 Ahmadu Bello Way, Victoria Island, Lagos.
This is the primary corporate address for AXA Mansard Insurance plc in Nigeria.
Alternative branch
Abuja branch is available as an additional local contact point; contact AXA Mansard customer service for exact branch details and opening hours.
Always confirm branch addresses and times via official AXA Mansard channels before visiting.
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Written by Zainab Chukwu
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.
FAQ
To cancel your Axa health insurance, locate your policy document and policy number, then contact Axa Mansard via phone or chat to request cancellation. You can also submit a written request via registered mail to keep proof.
Yes, if you cancel your Axa travel insurance within the 15-day free-look period, you are entitled to a full refund of the premium. Make sure to keep proof of your cancellation request.
Your coverage will end on the cancellation date specified by Axa Mansard. Any pending claims will be assessed based on the policy terms up to that date, so ensure you understand the implications before proceeding.
Yes, if you purchased your Axa insurance through the App Store or Google Play, you need to cancel it via your device's subscription settings. Keep confirmation of your cancellation for your records.
If you're past the 15-day free-look period, refunds are unlikely and handled on a case-by-case basis. You should contact Axa Mansard directly to discuss your options, and consider submitting a written cancellation request.