Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Europ Assistance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Europ Assistance: Easy Method
What is Europ Assistance
Overview
Europ Assistance is an international assistance and travel insurance company that provides medical, travel and trip-protection services worldwide.
Services include emergency medical assistance, repatriation, travel insurance products and customer support via phone, app and online channels.
How it applies in Nigeria
There is no separate Nigeria-specific company page in the verified data; policies and customer service options vary by territory and distribution channel.
If you buy a Europ Assistance policy in Nigeria, local terms, the issuing entity and applicable consumer protections may differ from EU or Australian contracts.
How to cancel Europ Assistance
Contact channels
- Online portal or mobile app (where available).
- Customer service phone number or official email for the issuing country.
- Through the platform where you bought the cover (for example, Airbnb or travel retailer).
Step-by-step cancellation (general)
- Locate your policy number and purchase details.
- Sign in to the insurer portal or open the app and select the policy to cancel.
- If no portal, email or call customer service and request cancellation, quoting policy number, name and reason.
- Ask for written confirmation of cancellation and any refund calculation.
- Retain confirmation and bank statements until refund is received.
What happens when you cancel
Access and cover
Coverage typically ends on the cancellation date confirmed by the insurer or on the date you requested cancellation, depending on terms.
If cancellation is processed while a claim is open, claims may be affected; always confirm whether existing claims remain valid.
Renewal and data handling
Automatic renewals stop after cancellation unless you opt back in; check your account and renewal settings.
Insurer will retain policy records and claim history for regulatory and administrative purposes in line with its privacy policy.
Will I get a refund?
General refund rules
Refunds depend on the policy type, issuing country rules and timing of cancellation.
Annual policies often receive pro-rata refunds for unused periods after administrative charges, where permitted by local rules.
Exceptions and specific cases
- Some territories (example: Belgium) refund unused portions of annual premiums after cancellation once confirmed.
- Cooling-off periods (example: Australia) allow a full refund if you cancel within the statutory period and no claim has been made.
- Platform purchases (example: Airbnb EU, excluding France) may allow full refund within 14 days of purchase if the trip has not started and no claim has been made.
- Short-term travel policies under one month may be excluded from certain withdrawal rights in some EU countries.
Europ Assistance plans and pricing
Available sample plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Schengen | €3.00 | per person (trip basis) | Medical coverage up to €30,000; assistance and repatriation; meets Schengen visa requirement |
| Schengen Plus | €5.00 | per person (trip basis) | Medical coverage up to €60,000; assistance in event of illness/injury and death; extended EU coverage and companion lodging/relocation |
Pricing note
The table shows standard quoted prices from Europ Assistance global pages. No Nigeria-specific EUR pricing was available in the verified data.
Actual prices, currency and available plans in Nigeria may vary by distributor and issuing entity. Always confirm on purchase.
Your consumer rights in Nigeria
Local consumer protection bodies
In Nigeria, consumer rights are overseen by federal agencies such as the Federal Competition and Consumer Protection Commission (FCCPC).
The FCCPC provides guidance on unfair contract terms, misleading practices and complaint handling for goods and services.
Practical rights and steps
- Ask the insurer or seller for the cancellation and refund policy in writing before purchase.
- If you have a dispute, contact the insurer’s complaint unit first and keep records of all communications.
- If unresolved, escalate to local regulatory bodies (for example, FCCPC) or consider bank chargeback options if you paid by card.
Customer experiences
Positive feedback
Some customers praise fast, helpful service from specific staff members who clarified issues and resolved cases quickly.
Positive experiences often mention clear communication and timely claim handling when service works well.
Negative feedback and common issues
- Many reviewers report delays in claim payouts, prolonged document requests and slow responsiveness.
- Some users describe difficult claims processes and policies structured with restrictive conditions.
- Online forums include reports of denied refunds after events like visa refusals, sometimes despite documentation.
Documentation checklist
Documents for cancellation
- Policy number and insured name.
- Proof of purchase (receipt, invoice or confirmation email).
- Reason for cancellation and any supporting evidence (trip cancelled notice, visa denial letter).
Documents for refunds or claims
- Bank details for refund and ID verification.
- Original claim documents if a claim was started (medical reports, police reports, tickets).
- Any correspondence with customer service confirming cancellation or claim status.
Common mistakes
Missing confirmation
Customers sometimes stop using a policy without obtaining written confirmation of cancellation.
Always request and keep an official cancellation confirmation to avoid disputes about coverage end-dates or refunds.
Assuming uniform rules
Assuming refund or cooling-off rules are the same across countries is a frequent error.
Rules vary by issuing country and platform - verify the terms for the exact policy and territory before canceling.
Comparative recap
Quick comparison
| Region / Platform | Cancellation window | Refund | Notes |
|---|---|---|---|
| Some EU territories (example: Belgium) | Cancel via customer service (online/app/phone/email) | Pro-rata refund for unused annual period (after confirmation) | Local rules allow unused premium refunds for annual policies |
| Australia | Cooling-off period applies to all policies | Full refund if within cooling-off and no claim; outside may forfeit claim rights | Statutory cooling-off protects new buyers |
| Airbnb (EU, excluding France) | 14 days from purchase | Full refund if trip not started and no claim has started | Platform-specific cancellation process via coverage overview |
Takeaway
Cancellations and refunds depend on where the policy was issued and the channel used to buy it.
Always confirm cancellation steps, cooling-off rights and refund calculations with the issuing entity.
After cancelling
Follow-up actions
- Keep the written cancellation confirmation and monitor your bank for refunds.
- If refund is delayed, contact the insurer’s complaints department with evidence of cancellation.
Useful links and escalation
Europ Assistance country pages and policy pages are primary sources for specific procedures; check the relevant local site.
For EU examples, see: Belgium cancellation info,
policy and cooling-off guidance: Australia policies,
and platform rules: Airbnb coverage cancellation.
Address
Head office (as provided)
Europ Assistance SA (Aktiengesellschaft französischen Rechts)
89 rue Taitbout, 75009 Paris, France
Contact advice
For a Nigeria-based purchase, check your policy documents for the issuing company's contact details and complaints procedure.
If uncertain, request clarification from the seller or your payment provider and retain all correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.