Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the The Aa service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel The Aa: Easy Method
What is The Aa
Overview
The Aa is presented here as a roadside assistance and membership service similar to national automobile clubs. It provides breakdown support via app, phone and web channels to members in Nigeria.
Scope
Services commonly include technician dispatch, battery and minor repairs, and membership benefits accessed through mobile apps and online accounts.
How to cancel The Aa
Cancel via Apple App Store
- Open your Apple ID subscriptions interface on your iPhone, iPad or via iTunes on desktop.
- Find the Aa subscription and choose Cancel Subscription following Apple's standard subscription management steps.
- Cancelling the subscription via Apple will end app-billed renewals; you must use Apple’s interface for App Store subscriptions.
Cancel via Google Play
- Open the Google Play app or visit your Google account's Subscriptions section.
- Select the Aa subscription and tap Cancel subscription, following Google’s cancellation flow.
- Google Play cancellations must be done through your Google account; the app or website cannot override Play billing.
Cancel via Web or Customer Service
- If you subscribed via the Aa website, cancel through your online account controls or the website interface as required by their terms.
- Alternatively, contact Aa customer service and request cancellation in writing or via the website interface, per the Aa web terms and conditions.
- Keep written confirmation of any cancellation request or reference number from customer service.
What happens when you cancel
Access and services
After cancellation, access to app features or membership benefits billed through the service will typically stop at the end of the current paid period.
Renewal and billing
For App Store and Google Play subscriptions, stopping renewals is handled by Apple or Google; they will not bill at the next renewal if cancellation is processed correctly.
Data and account information
Account data retention and deletion depend on Aa’s web terms and any applicable privacy policy. Request account-data actions in writing if needed.
Will I get a refund?
What Aa’s public terms say
Publicly available Aa terms and app terms do not state an express 14-day refund right or an automatic cancellation/refund period.
Amendments and certain changes are required to be agreed in writing under Aa terms; refunds are not explicitly guaranteed nor fully disclaimed in the published text.
Local exceptions and how to request a refund
- Under Nigerian law (see next section), blanket “no refund” policies are void; you may be entitled to a refund subject to reasonable deductions.
- To request a refund, gather proof of purchase, dates, and correspondence, and submit a written request to Aa customer service or via the website interface.
- If billed through Apple or Google, also open a dispute or request with Apple/Google if you believe billing was incorrect; keep records of all communications.
The Aa plans and pricing
Available plans
Public pricing for The Aa in Nigeria (2024/2025) in EUR is not available from the verified sources.
Pricing notes
Where no official local pricing is published, entries below use 'Varies'. Contact Aa directly for current local rates.
| Plan name | Price (EUR) | Notes |
|---|---|---|
| Basic | Varies | Varies |
| Standard | Varies | Varies |
| Premium | Varies | Varies |
Your consumer rights in Nigeria
Federal Competition and Consumer Protection Act (FCCPA) 2018
Under the FCCPA 2018, blanket “no refund” clauses are illegal and cannot be enforced against consumers.
Consumers retain rights to cancel or demand refunds where appropriate, subject only to reasonable deductions for provided services.
Relevant court guidance
- An Enugu State High Court judgment (April 2022) confirmed that “no refund” policies are illegal under the FCCPA.
- Although Aa is UK-based, Nigerian consumer protection statutes may still provide remedies for Nigerian users faced with unlawful refusal to refund.
Customer experiences
Positive feedback
- Some users praise quick, professional roadside assistance, including fast battery replacements and friendly technicians.
- Reports exist of technicians arriving promptly and resolving issues efficiently and safely, sometimes described as “superstar” service.
Negative feedback
- Multiple users reported difficulty cancelling after price increases, calling the cancellation process obstructive across web, app and calls.
- Long wait times for assistance and at least one report of poor technician behaviour were cited as reasons for cancelling membership.
Documentation checklist
What to gather
- Proof of purchase (receipt, transaction ID or card statement showing the charge).
- Membership number or account email used with The Aa.
- Screenshots of billing, price changes, and any in-app subscription receipts.
How to present your case
- Write a clear cancellation and refund request and send it via the website interface or by email/registered post if required.
- Keep dates, call logs and names of representatives; escalate if you do not receive a timely response.
Common mistakes
Assuming “no refunds” is enforceable
Many customers assume a supplier’s “no refunds” clause is absolute; under Nigerian law such clauses can be void and are challengeable.
Cancelling via the wrong channel
Users often try to cancel in the app when their subscription is billed through Apple or Google. This delays cancellation and can result in unexpected renewals.
Comparative recap
Summary table
| Route | How to cancel | Refund likelihood | Expected timeframe |
|---|---|---|---|
| Apple App Store | Use Apple ID Subscriptions interface to cancel | Depends on Apple and Aa policies; request with Apple and Aa | Immediate stop to renewals; refunds handled per Apple/Aa review |
| Google Play | Use Google Play Subscriptions in your Google account | Depends on Google and Aa policies; dispute via Google if needed | Subscription stops at next renewal; refunds per Google/Aa process |
| Website / Customer Service | Cancel via Aa website or written request to customer service | Not explicitly stated; Nigerian law may require refund in many cases | Varies; obtain written confirmation and reference number |
Quick tips
- Always cancel through the same channel used to subscribe (Apple, Google, or web).
- Retain written confirmation and timestamps for any cancellation or refund request.
After cancelling
Confirm cancellation
- Check for confirmation emails or on-screen confirmation from Apple/Google/Aa after cancelling.
- Monitor your bank or card statements for any unexpected charges and keep records of charges after cancellation.
Dispute, escalate and get help
- If you are refused a refund, raise a formal complaint with Aa customer service and keep all evidence.
- Seek redress through the Federal Competition and Consumer Protection Commission or consider legal advice if needed.
- Useful links: Apple - cancel subscriptions, Google Play - cancel subscriptions, Federal Competition & Consumer Protection Commission.
Address
Official correspondence address
NO 6B OMENAI H. O. CLOSE, KADO ESTATE, ABUJA, ABUJA
What to include in post or written notices
- Your full name, membership/account identifier and contact details.
- Clear statement of cancellation, dates, and refund request if applicable, plus copies of receipts.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.