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Cancel ZEGO
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Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Zego service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Zego: Complete Guide
What is Zego
Overview
Zego is a technology-led insurer that provides flexible motor and delivery insurance products for drivers and couriers. It offers pay-as-you-go, 30-day, and annual policies managed via mobile apps and online accounts.
How Zego operates in Nigeria
Zego provides cover options tailored to app-based delivery and ride-hailing work, with policy management through the Zego Delivery or Zego Sense apps. Pricing and policy quotes are delivered to users through the app.
How to cancel Zego
Cancel from the Zego Delivery app (pay-as-you-go)
- Open the Zego Delivery app and go to Cover.
- Select the active pay-as-you-go policy you want to cancel.
- Choose "Cancel your policy" and confirm the cancellation reason.
- Remaining balance will be refunded to the original payment card; setup fee and promotional credit are excluded.
- See Zego help article for details.
Cancel from the Zego Delivery app (30-day or annual)
- Open the Zego Delivery app and go to Cover.
- Tap "Cancel your policy" and review the cancellation quote showing premium paid, used, and any refund due.
- Refunds (if applicable) are returned to the original payment card; 30-day policies generally yield no refund.
- Annual customers on instalments may be asked to settle any outstanding balance (PCL). See the help article above.
Cancel via Zego Sense app or account
- Open the Zego Sense app or sign in to your account and contact support via live chat, email or phone as listed in your policy booklet.
- Follow the support agent’s instructions and request a cancellation quote before confirming any cancellation.
- Refer to your policy booklet or support channels for contact details.
What happens when you cancel
Access and cover
Once you confirm cancellation, your cover typically ends at the time specified in the cancellation confirmation. Keep evidence of the confirmation for your records.
Renewal and reinstatement
Cancelled policies will not renew automatically. If you later need cover, you must obtain a new quote and set up a new policy through the app.
Data and records
Zego retains policy records and transaction history as required by law and for operational purposes. Ask support for any data access or deletion requests listed in your policy booklet.
Will I get a refund?
Pay-as-you-go refunds
Remaining pay-as-you-go balances are refunded to the original payment card. Setup fees and promotional or referral credits are not refundable.
30-day policy refunds
30-day policies are typically non-refundable. If you cancel a 30-day short-term policy, expect no refund unless otherwise stated in your policy terms.
Annual policy refunds and cooling-off
Annual policies have a 14-day cooling-off period during which you can return the policy for a refund, minus the time on cover and the setup fee.
After 14 days, refund amounts are calculated pro‑rata; the company provides a cancellation quote showing the exact refund (for example, a policy cancelled after one month might show an 82% return depending on time used).
Zego plans and pricing
Summary of fees
Below are fees Zego lists publicly. Premiums for cover are personalised and provided in-app.
Notes on pricing
Premium examples for Nigeria are not publicly available; quotes are generated per user in the Zego app. The table below lists standard one-time fees Zego publishes.
| Plan | Price | Period | Features |
|---|---|---|---|
| Pay-as-you-go account enablement fee | €15 | One-time | Initial setup of pay-as-you-go cover |
| Non-usage administration fee | €10 | One-time (if no usage for 90 days) | Fee charged when account deactivated due to inactivity |
Your consumer rights in Nigeria
Zego-specific rights
Under Zego's policy terms, annual policyholders benefit from a 14-day cooling-off period for a full refund minus time on cover and the setup fee.
Nigerian consumer protections
Consumers in Nigeria have protections under the Federal Competition and Consumer Protection Act (FCCPA) and can contact the Federal Competition and Consumer Protection Commission (FCCPC) for issues with unfair contract terms or poor treatment.
How to seek redress
If you believe Zego has not honoured its stated refund or cancellation process, raise the case with Zego support first and keep written records.
If unresolved, consider contacting local consumer protection authorities such as the FCCPC for further assistance.
Customer experiences
Positive experiences
Many customers praise Zego for professional, friendly and helpful customer service through live chat and the app.
Named agents and quick resolutions are commonly mentioned in positive reviews.
Negative experiences
Some users report no refund when cancelling 30-day policies or difficulty cancelling due to email access issues.
There are complaints about sudden policy cancellations, long live chat wait times, and unresponsive or rude support in some reports.
Takeaway
Overall experiences vary: support is often praised, but problems arise on refund eligibility and responsiveness in certain cases. Check your policy terms and keep records when you cancel.
Documentation checklist
What to prepare before cancelling
- Policy number and policyholder name as shown in the app.
- Payment card details used for the policy (for refund identification).
- Reason for cancellation and any supporting evidence (e.g., screenshots).
- Contactable email and phone number linked to your Zego account.
If contacting support
- Prepare the cancellation quote or a screenshot of the in-app cancellation screen.
- Keep copies of any chat transcripts, emails, or reference numbers from Zego support.
Common mistakes
Assuming all policies are refundable
A common error is cancelling a 30-day policy expecting a refund. Short-term 30-day covers are generally non-refundable under Zego’s terms.
Not checking setup or promotional exclusions
Customers sometimes expect refunds that include setup fees or promotional credits. These elements are excluded from refunds for pay-as-you-go plans.
Failing to settle instalments
Annual customers on instalment plans (PCL) may still owe outstanding balances if they cancel early. Check your cancellation quote before confirming.
Comparative recap
Quick comparison
| Feature | Pay-as-you-go | 30-day | Annual |
|---|---|---|---|
| Refund policy | Remaining balance refunded to original card (exclusions apply) | No refund (generally non-refundable) | Refund during 14-day cooling-off minus time and setup; pro-rata after 14 days |
| Setup fee refundable? | No | No | No (deducted from refund) |
| Refund method | Original payment card | Not applicable | Original payment card |
| Outstanding instalments | Not applicable | Not applicable | May be required to settle outstanding balance on cancellation |
After cancelling
Tracking your refund
After cancellation, review the cancellation quote and allow time for the refund to reach your payment card. Processing times vary by card issuer.
Further support and links
If you need help, contact support via the app or consult Zego help pages: How do I cancel my policy? and Refunds and cancellation.
Address
Registered contact address
For formal correspondence, Zego’s listed address is:
7th Floor, Exchange House, 12 Primrose Street, London
Using the address
Use the address for legal or postal communications. For faster service regarding cancellations and refunds, use in-app support or the help links provided above.