Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mweb service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mweb: Complete Guide
What is Mweb
Overview
Mweb is an internet service and software subscription provider offering web hosting, broadband plans and app-based subscriptions.
Services include online subscriptions (including Apple App Store purchases), web/hosting accounts and Fibre/LTE packages that may include free-to-use routers.
Service scope
Mweb operates online services and customer support channels and has a local presence for correspondence in Lagos, Nigeria.
Subscription features and hardware policies vary by product type (App Store, web hosting, Fibre/LTE).
How to cancel Mweb
Cancel Apple App Store subscriptions (iPhone/iPad/Mac)
- Open Settings → tap your Apple ID → Subscriptions → select MWeb → Unsubscribe.
- Subscription remains active until the current billing period ends after you unsubscribe.
Cancel web hosting or online services
- Submit a cancellation request via Mweb support: open a support ticket or call their support line.
- Provide the required calendar-month notice as specified by Mweb; follow up until you receive confirmation.
Cancel Fibre / LTE (router/hardware) services
- Cancel via your online account or by contacting support and give one full calendar month’s notice.
- Return any free-to-use router within 20 days after service deactivation to avoid hardware charges.
When service is suspended for non-payment
- There is a 30-day window to restore service after suspension; after that it may be treated as cancellation.
- If treated as cancellation, standard router return rules and termination conditions apply.
What happens when you cancel
Access and service end date
Cancellations generally take effect at the end of the current billing period if you cancel in time.
For web/hosting accounts full closure can take several weeks up to a month to finalise after notice.
Automatic renewals and billing
Mweb subscriptions renew automatically unless cancelled at least 24 hours before renewal; this applies to lifetime and periodic subscriptions.
If you miss the cancellation window you may be charged for an additional period.
Data, accounts and hardware
After cancellation you should download any data you need from hosting accounts before closure completes.
For Fibre/LTE, return rules (router within 20 days) apply to avoid hardware charges; failure to return equipment can incur fees.
Will I get a refund?
Main refund policy
Fees paid for Mweb subscriptions or lifetime versions are non-refundable under Mweb’s stated terms.
There is no standard money-back guarantee; refund requests made during cancellation are generally denied.
Exceptions and practical notes
- Refunds are rare and handled case-by-case; submitting a request during cancellation is required but typically unsuccessful.
- App Store purchases follow Apple’s refund processes; cancelling a subscription does not automatically trigger a refund.
Mweb plans and pricing
Available plan examples
The following are representative monthly prices found in the available sources; these are provided for reference.
Exact exchange conversions and local billing may differ from the EUR figures shown here.
| Plan | Price | Period | Features |
|---|---|---|---|
| Shared bandwidth (home users) | €98.44 | Monthly | Basic shared bandwidth broadband |
| Guaranteed bandwidth (entry-level corporate) | €593.40 | Monthly | Guaranteed bandwidth, corporate-grade performance |
| Highest-tier guaranteed bandwidth | €1,793.08 | Monthly | Highest speeds up to 128 kbps down / 64 kbps up |
Your consumer rights in Nigeria
Contractual terms and cancellation
Mweb’s terms state there is no unconditional 14‑day 'cool-off' refund period; fees are non-refundable and cancellation rules apply.
Consumers must follow Mweb’s contractual notice rules, including supplying a full calendar month’s notice where required.
Hardware and termination obligations
Router return deadlines and potential termination fees (e.g. R999 examples from the policy) apply and must be met to avoid charges.
Failure to return equipment within specified timeframes can result in hardware charges under Mweb’s policies.
Practical consumer steps
- Keep written proof of cancellation and support ticket numbers.
- Return any rented or free-to-use hardware within the stated deadline to limit liability.
Customer experiences
Positive feedback
Some customers reported smooth transitions when moving premises and had no connectivity issues in those cases.
Positive notes are less frequent but do appear in user discussions.
Negative feedback
Many complaints describe slow or unhelpful customer service, long hold times and difficulty getting cancellations processed.
Users report rigid policies (cancellation timing), delays that led to extra charges, and app glitches affecting account management.
Documentation checklist
Essential items to prepare
- Account username and customer number.
- Recent invoice or payment confirmation showing billing details.
- Support ticket numbers or prior correspondence about the cancellation request.
Hardware and account evidence
- Router serial numbers or photos if returning hardware.
- Records of return postage or drop-off receipts if you mail back equipment.
- Screenshots of subscription settings (for App Store cancellations) or confirmation emails.
Common mistakes
Timing errors
Missing the cancellation deadline (for example not cancelling at least 24 hours before automatic renewal) commonly results in unintended extra charges.
Cancelling too late in the month or not providing a full calendar month’s notice for hosting/Fibre services is a frequent cause of disputes.
Hardware and process mistakes
Failing to return a router within the 20‑day window or not keeping proof of return can lead to hardware charges.
Assuming uninstalling an app cancels a subscription (App Store subscriptions must be cancelled via Apple ID settings) is a common error.
Comparative recap
At-a-glance comparison
| Aspect | App Store subscription | Web/Hosting & Account | Fibre/LTE with router |
|---|---|---|---|
| How to cancel | Via Apple ID → Subscriptions | Support ticket or phone; written notice required | Online account or support; one calendar month’s notice |
| Refunds | No standard refund (Apple refund process applies separately) | Fees non-refundable per terms | Fees non-refundable; hardware charges possible |
| Notice period | Cancel before next billing period (at least 24 hrs recommended) | One full calendar month | One full calendar month |
| Hardware return | Not applicable | Not applicable | Return router within 20 days after deactivation |
| Common issues | Subscription remains active until period end | Delays in processing; may take weeks to close | Late returns and termination fees can incur charges |
After cancelling
What to monitor
Keep an eye on your bank/card statements to confirm no further charges after the cancellation effective date.
Watch for final account closure confirmation from Mweb and retain any emails or ticket numbers.
Helpful links and next steps
- Mweb Terms of Use - subscription and refund policy details.
- Returning hardware / Free-to-use router policy - router return deadlines and process.
- How to cancel guide - practical steps for hosting and web services.
- If you used Apple, manage subscriptions at your Apple ID settings or see Apple support for refunds.
Address
Postal address for correspondence
1379 Tiamiyu Savage Street, Victoria Island, Lagos, NIGERIA
Advice for sending cancellation letters
Send written cancellation requests with tracking or deliver in person where possible and keep copies of all correspondence and receipts.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.