Postclic premium unlimited: promotional offer at ₦1,494.90 for 48h, then ₦81,389.00 per month without commitment
Cancellation service #1 in Nigeria
Cancel Viasat: Step-by-Step Guide
What is Viasat
Service summary
Viasat is a satellite internet service provider that offers broadband connectivity, often used in areas with limited terrestrial options. Services include consumer plans with varying speeds and equipment supplied or leased by the provider.
How it applies in Nigeria
Viasat operates through local entities and distributors in Nigeria and is subject to its global customer terms as well as applicable Nigerian law. Local availability, pricing, installation and support may vary by location and distributor.
How to cancel Viasat
Primary cancellation methods
- Telephone notice: Viasat accepts cancellation by telephone; you must give notice at least 30 days before the desired termination date.
- Written notice: You may submit a written cancellation request; Viasat requires five business days to process written requests.
Step-by-step cancellation steps
- Step 1 - Prepare account details: have your account number, customer name, service address and ID ready.
- Step 2 - Choose method: call local Viasat support or send a written notice to the registered address.
- Step 3 - Give 30 days’ notice: state the desired termination date at least 30 days ahead.
- Step 4 - Request written confirmation: ask for a cancellation reference number and final billing date.
- Step 5 - Return equipment: follow Viasat’s equipment return instructions and keep return receipts.
- Step 6 - Follow up: check the final bill and bank/credit statements for post-cancellation charges.
What happens when you cancel
Service access and timing
Service typically remains active through the requested termination date, subject to the 30-day notice requirement. Access may end on that date or as otherwise confirmed by Viasat.
Viasat requires processing time for written cancellations (five business days), so allow for administrative handling.
Billing, renewal and equipment
You remain responsible for full monthly fees for any applicable Minimum Service Term. Automatic renewals and billing cycles depend on your account; confirm final billing dates when you cancel.
Equipment must usually be returned to avoid charges. Keep receipts and documentation of any returns to dispute incorrect equipment fees.
Will I get a refund?
Standard refund policy
Viasat does not prorate service charges mid-cycle. You are liable for the full monthly charge even if you cancel partway through the billing period.
Refunds for unused days are generally not provided under Viasat policy.
Exceptions and legal remedies
- Refunds may occur if required by law or if a credit balance remains after account closure and equipment return.
- Disputed charges or mistakenly levied equipment fees should be raised immediately with Viasat and documented in writing.
Viasat plans and pricing
Reported local starter plan
| Plan | Price | Billing period | Features (reported) |
|---|---|---|---|
| Local reported starting plan | ≈ €9.23 / month | Monthly (estimated) | Speeds up to ~100 Mbps (reported; estimate) |
Pricing notes
Exact Euro pricing for Viasat in Nigeria (2024/2025) could not be located in official sources. The table uses a locally reported Naira price converted approximately to EUR.
Contact Viasat Nigeria or licensed local distributors for precise, current pricing, taxes, and installation fees.
Your consumer rights in Nigeria
Overview of local protections
No Nigeria-specific Viasat policy was located; therefore Viasat’s contractual terms govern subject to Nigerian consumer protection law. Local law may provide additional rights for unfair terms or non-performance.
Where to seek help
- Contact the Nigerian Communications Commission (NCC) for telecom-related complaints: NCC.
- Consider legal advice if you believe terms are unreasonable or you face unresolved charges after cancellation.
Customer experiences
Positive reports
Some customers in rural areas report Viasat is a reliable option where alternatives are limited, with polite and competent technicians noted.
Other reviews praise supportive and responsive staff who try to resolve issues.
Negative reports
Common complaints include slow speeds, weather-affected connectivity (especially during rain), buffering and congestion during peak hours.
Customers also report difficulties with cancellations, unexpected equipment charges, and long hold times. See reviews such as TrustPilot and Reddit for examples.
Documentation checklist
Before you call or write
- Account number and customer name exactly as on the account.
- Service address and installation details.
- Identification (photo ID) if required for verification.
After you request cancellation
- Written confirmation or cancellation reference number from Viasat.
- Final bill and proof of payment for outstanding balances.
- Equipment return receipts and tracking numbers.
- Copies of all correspondence (letters, notes of calls, dates, and representative names).
Common mistakes
Failing to give required notice
Example: Calling on the desired termination day without 30 days’ notice can leave you liable for an additional billing period.
Always confirm the exact required notice period for your contract and set a reminder to follow up.
Not documenting equipment returns or confirmations
Example: Returning hardware without a receipt can lead to equipment charges after account closure. Keep proof of return and a tracking number.
Also request written confirmation of cancellation and retain the reference number in case of post-cancellation disputes.
Comparative recap
Quick comparison table
| Aspect | Viasat policy / practice | Practical note for Nigeria |
|---|---|---|
| Cancellation window | 30 days’ written or telephone notice required | Provide notice early and get confirmation in writing to avoid extra billing |
| Accepted methods | Telephone or written only; no email or chat for cancellations | Use registered address for written notices; ask local distributor about phone contacts |
| Processing time | Five business days for written requests | Allow processing time and follow up if you do not receive confirmation |
| Refunds | No prorated refunds mid-cycle; refunds only if legally required or credit balance after return | Expect to pay full monthly charge; document any disputed amounts |
| Equipment returns | Return required to avoid charges; customers report disputes over fees | Obtain and keep return receipts and tracking details |
After cancelling
Follow-up actions
- Confirm account closure date and final billing amount in writing.
- Check your bank or card statements for unexpected charges for at least two billing cycles.
- Keep all documentation for at least six months in case you need to raise a dispute.
Helpful links and resources
- Viasat global: Viasat
- Customer reviews and community feedback: TrustPilot - Viasat
- Nigeria regulator: Nigerian Communications Commission (NCC)
Address
Registered local address
Viasat Nigeria Limited
Apt. 15, 7 Bankole Oki Street, Ikoyi, Lagos, Lagos State, Nigeria
Notes about written notices
If you send a written cancellation, use the registered address above and request proof of delivery. Keep copies of the letter and delivery receipt.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Chinwe Akpan
Regulatory watch · 6 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 6 years to make sure every Postclic template is compliant and admissible in court.