Cancellation Viasat: Easy Method

What is Viasat

Viasat is a satellite internet and communications provider that offers service to areas where wired broadband is limited or unavailable. Its service is commonly used in rural and remote locations and is delivered via satellite dishes and customer premises equipment (modem, TRIA/dish components).

Viasat sells both contract plans (12 - or 24‑month terms) and no‑contract options; terms affect cancellation fees, equipment obligations and billing practices.

How to cancel Viasat

• Call Viasat customer service first - Viasat does not allow cancellations via online chat or website; you must call the customer service number shown on your bill or the Viasat website to begin cancellation. (DonotPay guide).
• Follow up with written notice as required by the service agreement - send a registered letter (e.g., raccomandata A/R) to Viasat’s mailing address with your account number, service address, requested termination date, and a clear statement that you are cancelling service. Email or chat is not sufficient under the service agreement; written notice is required for formal termination.
• During the call, request: account verification, the cancellation confirmation number, the effective cancellation date, equipment return instructions, and whether any Early Termination Fee (ETF) or equipment charges apply. Note any agent name and the date/time of the call.
• If you are under contract, confirm the ETF calculation (typically around $15 per remaining month according to third‑party reporting) and ask for the balance in writing. If you have a no‑contract plan with a one‑time upfront fee, confirm there is no ETF but that equipment return is required.
• Document everything: keep your call notes, the registered‑mail tracking/receipt, and any written confirmations from Viasat.

What happens when you cancel

After cancellation is confirmed, your service will end per the effective termination date provided by Viasat; Viasat generally does not prorate mid‑billing‑cycle cancellations, so you may be charged for the full billing period that contains the cancellation date. Access to the internet and any included features stops when the account is formally terminated or at the end of the paid billing period, depending on Viasat’s statement to you.

Leased hardware (modem, TRIA/dish components, etc.) must be returned - typically within 30 days of cancellation - or you will be billed equipment‑return charges. If you cancel a contract early, you may also owe an Early Termination Fee (ETF) or the remaining minimum service term as specified in your agreement.

Will I get a refund?

Viasat generally does not prorate refunds for mid‑billing‑cycle cancellations; you will often be charged for the full month even if you cancel partway through. Refunds that are due (for example, for returned equipment or a billing overpayment) are typically processed to your original payment method within approximately 2 - 4 weeks after Viasat receives and processes the return or correction. (SattvForMe summary).

There are exceptions and legal requirements that can mandate refunds in certain jurisdictions; Canadian consumer protections for remote sales or other statutory rights may apply even if Viasat’s terms don’t explicitly provide a particular refund. Keep documentation and follow up if you believe you are owed money.

Viasat plans and pricing

Your consumer rights in Canada

Canadian consumers may have additional protections beyond Viasat’s written policies. Remote sales (services sold by phone or online) in some provinces include a statutory cooling‑off period (often around 10 days), and provincial consumer protection laws prohibit unconscionable or deceptive practices - which could include excessive cancellation penalties or refusal to refund amounts required by law. Viasat’s service agreement does not always expressly confirm these statutory rights, so you may rely on provincial law if the company’s terms conflict with statutory protections.

If you cannot resolve a dispute with Viasat, you can escalate to provincial consumer protection offices or file a complaint with the Canadian Radio‑television and Telecommunications Commission (CRTC) or other relevant regulators. Keeping complete records (bills, contract, call notes, registered‑mail receipt) will strengthen any complaint.

Customer experiences

Customer reviews are mixed. Many rural customers praise Viasat for providing connectivity where alternatives are limited, and some report reliable service and helpful technicians. (Trustpilot).

Common complaints include slow speeds, buffering during poor weather, high prices, difficulty cancelling service mid‑billing‑cycle, withheld refunds, and disputes over equipment charges. Customer service experiences vary; long hold times and unresolved issues appear repeatedly in public complaints. (BBB, SiteJabber).

Documentation checklist

• Account number and service address (from your bill)
• Copy of the service agreement or contract
• Recent billing statements showing charges and billing cycle
• Call notes: date/time, agent name, confirmation number
• Registered‑mail receipt (raccomandata A/R) and tracking information for your written cancellation
• Equipment serial numbers and proof of shipment/return (tracking number; keep receipt)
• Any email or written confirmations from Viasat

Common mistakes

Customers frequently assume they can cancel by chat or online - Viasat’s policy requires a phone call and written notice for formal termination, so relying on chat or email can leave your account active. Another common error is failing to return leased equipment on time or not obtaining proof of return; this often results in equipment charges. People also assume they will receive a prorated refund when cancelling mid‑cycle; Viasat commonly charges for the full billing period. Finally, not checking whether you’re on a fixed‑term contract can lead to unexpected Early Termination Fees.

Comparative recap

After cancelling

Keep all documentation: confirmed cancellation number, registered‑mail receipt, equipment return tracking, and final bill. If you do not receive the expected refund or final bill within a few weeks, contact Viasat and reference your records. If you encounter unresolved billing issues or suspect unlawful practices, consider filing a complaint with provincial consumer protection authorities, the CRTC, or the Better Business Bureau.

Helpful resources and reading: DonotPay cancellation guide, billing/refund summary, Viasat service terms for business accounts (service agreement), and consumer commentary pages such as Trustpilot and BBB.

Address

Viasat, Inc.
6155 El Camino Real
Carlsbad, CA 92009
USA