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Cancellation service #1 in Nigeria
Cancel Callertunez: Easy Method
What is Callertunez
Overview
Callertunez is MTN Nigeria's caller‑tune service that plays a selected song or tone to callers instead of the standard ringing tone.
The service is subscription‑based and can be managed by the subscriber via USSD, SMS, app or the Callertunez website.
How it appears on your account
Once subscribed, recurring or single‑period charges appear on your MTN airtime or data balance depending on the plan.
Some users report unsolicited activations; if this happens you should cancel and keep evidence for a complaint.
How to cancel Callertunez
Cancel by USSD
- Dial *305*0# and follow prompts to unsubscribe. source
- Alternative codes: dial *123# then select "CallerTunez" or try the direct code *123512#. source
- Another USSD option reported is *410# to deactivate CallerTunez. source
Cancel by SMS, app or website
- Send STOP or CANCEL to 4100 to stop the service. source
- To delete a specific tune send del
to 4100. To fully cancel some reports say send STOP to 410. source - Via MyMTN App: Log in → go to Value‑Added Services (VAS) or Subscriptions → locate CallerTunez → tap "Unsubscribe". source
- Via website: Visit callertunez.mtnonline.com, log in, go to "My Subscriptions" or "My Tunes" and click "Unsubscribe" or "Stop Tune". source
What happens when you cancel
Access and playback
When you unsubscribe, the selected tune stops being played to new callers from the point the system processes the cancellation.
The exact timing can vary; in many cases the tune stops immediately but some systems may apply the change after processing.
Renewals and charges
Cancellation prevents future automatic renewals and recurring deductions for the service.
There is no reliable indication that cancelling generates pro‑rata credits for the remainder of a billing period.
Will I get a refund?
Official policy
Available sources indicate MTN does not offer refunds once a charge is made for CallerTunez services.
Cancelling mid‑period does not usually result in pro‑rata credits or refunds. source
Exceptions and complaints
- If you were charged for an unsolicited subscription, keep evidence and escalate the complaint to MTN and regulators.
- A court judgment has fined MTN over unsolicited callertunes; this may support claims where consent was not given. See consumer rights below. source
Callertunez plans and pricing
Price summary
Below are the commonly listed Callertunez plans with reported Euro prices and approximate NGN equivalents.
Exchange rate used: 1 NGN ≈ €0.00060 (2025 average). Conversions are approximate.
| Plan | Price (EUR) | Approx. Price (NGN) | Period | Features |
|---|---|---|---|---|
| Single Tune (7 days) | €0.03 | ≈ ₦50 | 7 Days | Single tune, valid for 7 days |
| Single Tune (30 days) | €0.06 | ≈ ₦100 | 30 Days | Single tune, valid for 30 days |
| Bundled Tunez (7 days) | €0.06 | ≈ ₦100 | 7 Days | Bundle of tunes (multiple), valid for 7 days |
| Bundled Tunez (30 days) | €0.12 | ≈ ₦200 | 30 Days | Bundle of tunes (multiple), valid for 30 days |
Your consumer rights in Nigeria
Court rulings and precedent
In December 2024 the Nigerian Court of Appeal fined MTN N15 million for imposing unsolicited callertunes and messages after a subscriber had activated Do Not Disturb (DND).
The ruling reinforces that telecom providers must respect customer consent and privacy. source
Legal basis and regulations
The judgment cited protection of privacy under Section 37 of the Nigerian Constitution and Regulation 28 of the Consumer Code of Practice Regulations.
These laws and regulations support complaints where services were applied without proper consent. source
Customer experiences
Negative reports
Many user reports on forums say CallerTunez has been activated without clear consent, causing unwanted airtime deductions.
Longstanding threads describe recurring charges and characterise the service as problematic. source source
Positive or neutral feedback
There are no widely available verified positive review aggregations for Callertunez on major review sites specific to Nigeria.
Some subscribers use and enjoy caller tunes, but public commentary is dominated by concerns about unsolicited activations.
Documentation checklist
Essential items to gather
- Your MTN phone number and SIM details (MSISDN).
- Copies/screenshots of SMS confirmations, charge notifications or subscription messages.
- Dates and times of observed charges and any unsubscribe attempts (USSD or SMS logs).
Optional evidence to strengthen a complaint
- Bank or airtime purchase receipts showing unexpected deductions.
- Screenshots from MyMTN app or the Callertunez website showing active subscription.
- Any previous complaint reference numbers or communications with MTN.
Common mistakes
Wrong code or number
Sending the wrong SMS keyword or dialing the incorrect USSD code can leave the subscription active.
Always double‑check the code before sending and save confirmation of the unsubscribe attempt.
Assuming cancellation equals refund
Many users expect a refund when cancelling mid‑period; MTN typically does not provide pro‑rata refunds.
If you believe you were charged without consent, collect evidence and escalate rather than assuming automatic reimbursement.
Comparative recap
Quick comparison
The table below compares cancellation options by ease, speed and requirements to help you choose a method.
| Method | How to use | Speed | Internet required | Notes |
|---|---|---|---|---|
| USSD (*305*0#) | Dial *305*0# and follow prompts | Fast (near‑instant processing) | No | Good for quick local cancellation. source |
| Alternative USSD (*123#, *123512#, *410#) | Dial menu code and navigate to CallerTunez | Fast to moderate | No | Useful if primary code fails. source |
| SMS (STOP/CANCEL to 4100 or 410) | Send STOP or CANCEL to 4100 (or STOP to 410 for full cancel) | Moderate (depends on processing) | No | Keep SMS delivery report as proof. source |
| MyMTN App | Log in → Subscriptions/Value‑Added Services → Unsubscribe | Fast (if app works) | Yes | Requires smartphone and account login. source |
| Website (callertunez.mtnonline.com) | Log in → My Subscriptions/My Tunes → Unsubscribe | Fast to moderate | Yes | Good for viewing active tunes before unsubscribing. website |
After cancelling
What to monitor
Check your airtime balance and itemised billing for at least two billing cycles after cancellation to ensure no further deductions occur.
Keep unsubscribe confirmations and SMS delivery receipts as proof in case of dispute.
Where to get help
- MTN help pages: MTN MyTunez help.
- Callertunez management: callertunez.mtnonline.com.
- If you suspect unsolicited charges, escalate to MTN customer care and consider filing with the Nigerian Communications Commission (NCC).
Address
Where to send written correspondence
For formal written cancellation requests or complaints, you can send documents to MTN's Lagos office address below.
Postal address
MTN Plaza, Awolowo Road, Ikoyi 101233, Lagos, Nigeria.
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Written by Kayode Ogundipe
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.