Cancel Mixcloud: Easy Method

What is Mixcloud

Overview

Mixcloud is an online service for streaming and sharing DJ mixes, radio shows and podcasts. It offers listener subscriptions and creator tools for hosting and monetising audio content.

How people use it

Listeners can follow creators and subscribe to creator channels where available. Creators can set subscription tiers and receive payments through Mixcloud's platform.

How to cancel Mixcloud

Cancel on the Mixcloud website

• Log in via a web browser on desktop or mobile.
• Go to Settings → Payments → My billing info.
• Click "Cancel plan" and confirm the cancellation.
• Note that cancellation takes effect from the next renewal date.
• Source: Mixcloud Help.

Cancel via app stores (if applicable)

• If you purchased the subscription through Apple App Store, cancel in your Apple subscriptions settings.
• If you purchased via Google Play, cancel in Google Play subscriptions.
• Mixcloud cannot cancel subscriptions bought through those stores; you must use the store's cancellation process.
• Reference: PostClic guide.

What happens when you cancel

Access after cancellation

After you cancel, your subscription remains active until the end of the current billing period. You retain access to any subscribed content until the next renewal would have occurred.

Account and data

Cancellation does not automatically delete your Mixcloud account or uploaded content. Your account data and uploads remain unless you request deletion through Mixcloud support or account settings.

Will I get a refund?

Mixcloud's general position

Mixcloud's Help Center does not publish a general refund policy or an automatic 14-day cooling-off right. Refunds are therefore not guaranteed.

How to request a refund and platform exceptions

• Any refund request must be submitted to Mixcloud Support for review; refunds are at Mixcloud's discretion.
• Subscriptions purchased through Apple or Google Play must follow those platforms' refund processes and policies.
• Reference: PostClic summary.

Mixcloud plans and pricing

Listener and creator pricing overview

Mixcloud does not publish region-specific listener subscription prices for Nigeria on its public site.

Creator minimum subscription pricing is publicly shown as a minimum amount but listener rates vary by region and offering.

Pricing table

Your consumer rights in Nigeria

General protection and limitations

There is no publicly stated statutory "14-day cooling-off" right on Mixcloud's official site. Consumers should not assume automatic refunds.

Consumers in Nigeria must rely on Mixcloud's discretion and formal support channels to request refunds or dispute charges.

Subscriptions via app stores

• If the purchase was made via Apple or Google Play, refunds and disputes must follow their platform policies.
• Contact the app store (Apple Support or Google Play Help) for platform-managed subscription issues.

Customer experiences

Positive feedback

• Some users report prompt, helpful support and timely resolution of issues. Trustpilot examples.
• Specific staff have been praised for thoroughness and empathy in individual cases.

Negative feedback

• Complaints include an outdated or limited mobile interface and embedded player issues. Trustpilot.
• Other issues reported: playback glitches, freezing, confusing subscription UX and occasional unhelpful support. Reddit.

Documentation checklist

Essential items to collect

• Account email address and username used on Mixcloud.
• Purchase receipt, invoice, or transaction ID (from Mixcloud or app store).
• Dates of purchase and the billing period start/end dates.

Supporting evidence

• Screenshots showing the subscription charge or the billing page.
• If purchased via Apple/Google, include the app store order number and proof from the store.
• Any correspondence with Mixcloud support or error messages received.

Common mistakes

Attempting to cancel in the app

A frequent mistake is trying to cancel within Mixcloud's mobile app. Mixcloud requires web-based cancellation via Settings → Payments → My billing info.

If the subscription was bought via Apple or Google Play, cancelling in the Mixcloud web settings will not stop store-managed renewals.

Expecting automatic refunds or missed confirmations

Assuming a refund will be issued automatically is common and can lead to disappointment. Always submit a refund request to Support if you seek reimbursement.

Also ensure you complete the "Cancel plan" confirmation step; leaving midway can leave the subscription active.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Keep confirmation screenshots or emails showing cancellation and the end date of the billing period.
• If you need a refund, open a support ticket with Mixcloud and attach documentation.

Helpful links

• How to cancel (Mixcloud Help)
• Mixcloud Help Center
• Apple Support (App Store purchases)
• Google Play Help (Google Play purchases)

Address

Postal address

Mixcloud Limited, Unit 2255, 275 New North Road, N1 7AA, London, United Kingdom

Notes about correspondence

Use the address above for formal postal correspondence. For account or billing actions, web-based support and app store channels are faster.